72-901-04 Rev A
8/12/2019
Page 24 of 24
Factory Service Policy
The
MicroVision
EX
is a state of the art microprocessor based controller. If you are experiencing
a problem with this instrument, first consult the troubleshooting guide in the User Manual. If the
problem is not covered or cannot be solved, contact Technical Services for assistance:
PULSAFEEDER INC. (SPO)
27101 AIRPORT ROAD
PUNTA GORDA, FL 33982
941-575-3800
Trained technicians are available to diagnose your problem and arrange a solution. Solutions
may include purchase of replacement parts or returning the controller to the factory for
inspection and repair. All returns require a Return Authorization number to be issued by
Pulsafeeder. Parts purchased to correct a warranty issue may be credited after an examination
of original parts by Pulsafeeder. Warranty parts returned as defective which test good will be
sent back freight collect. No credit will be issued on any replacement electronic parts.
Any modifications or out-of-warranty repairs will be subject to bench fees and costs associated
with replacement parts.
Warranty
Pulsafeeder, Inc. warrants control systems of its manufacture to be free of defects in material or
workmanship. Liability under this policy extends for 24 months from date of shipment including
the toroidal sensor. Electrodes/probes other than the toroidal conductivity sensor are considered
maintenance items and as such are warranted for six (6) months from the date of shipment of
the controller. Electrodes/probes purchased as spare parts are warranted for 90 days from date
of shipment. The manufacturer's liability is limited to repair or replacement of any failed
equipment or part, which is proven defective in material or workmanship upon completion of the
manufacturer's examination. This warranty does not include removal or installation costs and in
no event shall the manufacturer's liability exceed the selling price of such equipment or part.
The manufacturer disclaims all liability for damage to its products through improper installation,
maintenance, use, or attempts to operate such products beyond their functional capacity,
intentionally or otherwise, or any unauthorized repair. The manufacturer is not responsible for
consequential or other damages, injuries, or expense incurred through the use of its products.
The above warranty is in lieu of any other warranty, whether expressed or implied. The
manufacturer makes no warranty of fitness or merchantability. No agent of ours is authorized to
provide any warranty other than the above.
USA
Pulsafeeder, Inc.
27101 Airport Rd.
Punta Gorda, FL 33982
USA
(941) 575-3800
www.pulsatron.com
European Union (EU)
Pulsafeeder-Europe
Via Kennedy, 12-20090
Segrate—Milano– Italy
