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CustomerService
@
GQBrands.com
GQBrands.com
1-866-498-5269
FREQUENTLY ASKED QUESTIONS
• Question: “Something was missing from
the packaging,” “I need to purchase a
replacement part” or “I discovered a
damaged piece. What should I do?”
Answer: You must have our proof or
purchase and/or order confirmation
available to be considered for warranty
replacement. You must report missing
pieces within 30 days from the date of
purchase. Please be aware that under
our limited warranty, for some parts we
require a picture of the damaged item
and/or return of the damaged items(s) to
our quality control office for review.
Weight bars, weights, dumbbells, etc. Are
not included with this bench. These must
be purchased separately.
• Question: “Is there any maintenance I
need to do for my Bench?”
Answer: Before each use, you should
always double check to make sure all
your bolts are tight and secure, the
cushions are securely attached and there
is no damage to the frame or its parts. If
any of the conditions are found, tighten
bolts and/or secure and adjustable
components do not stay secure, cease
use of the unit immediately, secure it
from further use and contact customer
service.
• Question: “How should I clean my
Bench?”
Answer: You should clean this equipment
with a solution of warm water and non-
corrosive and/or non-abrasive soap.
Dampen a rag with this solution and wipe
completely dry before using.
