Question:
“How should I clean my Magentic X-bike?”
Answer:
YOU SHOULD CLEAN THE BIKE WITH A SOLUTION OF WARM WATER AND NON-
CORROSIVE AND/OR NON-ABRASIVE SOAP. DAMPEN A RAG WITH THIS SOLUTION AND WIPE
COMPLETELY DRY BEFORE USING.
Question:
“Is there any maintenance I need to do for my Bike?”
Answer:
YOU SHOULD ALWAYS DOUBLE CHECK TO MAKE SURE ALL YOUR BOLTS ARE
TIGHT AND SECURE, THE PEDALS ARE SECURELY ATTACHED, AND THE MACHINERY IS
MOVING FREELY AND SMOOTHLY. IF YOU NOTICE ANYTHING UNUSUAL ABOUT THE OPERA-
TION OF YOUR MACHINERY, OR FIND ANY MISSING OR DAMAGED PARTS, CEASE USE OF
THE UNIT IMMEDIATELY AND CONTACT CUSTOMER SERVICE AT:
customerservice@puregbi.com OR BY CALLING 888-498-5269.
Question:
“Something was missing from the packaging,” “I need to purchase a replacement part”
or “I discovered a damaged piece. What should I do?”
Answer:
CONTACT CUSTOMER SERVICE AT: customerservice@puregbi.com or by calling 888-
498-5269. YOU MUST HAVE YOUR PROOF OF PURCHASE AND/OR ORDER CONFIRMATION
AVAILABLE TO BE CONSIDERED FOR WARRANTY REPLACEMENT. YOU MUST REPORT MISS-
ING PIECES WITHIN 30 DAYS FROM DATE OF PURCHASE. PLEASE BE AWARE THAT UNDER
OUR LIMITED WARRANTY, FOR SOME PARTS WE REQUIRE A PICTURE OF THE DAMAGED
ITEM AND/OR RETURN OF THE ITEM TO OUR QUALITY CONTROL OFFICE FOR REVIEW.
FREQUENTLY ASKED QUESTIONS
