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Installation & Operation Manual
Copyright © Puretec Pty Ltd 2018
Troubleshooting Guide
Troubleshooting Guide
PROBLEM
POSSIBLE CAUSE
SOLUTION
No display/blank screen on valve
A. Transformer not connected
A. Connect transformer
B. No power at outlet/source
B. Use working outlet/repair outlet
C. Switched outlet/improper voltage
C. Use uninterrupted outlet/ensure source is
delivering proper voltage
D. Dead battery
D. Replace battery (CR2032)
E. Defective transformer
E. Replace transformer
F. Defective PC Board
F. Replace PC Board
Valve does not display correct time of day
A. Power outage(s)
A. Reset time of day, replace battery
(CR2032)
B. Time of day set incorrectly
B. Reset to correct time of day
C. Switched outlet
C. Use uninterrupted outlet
D. Tripped breaker switch
D. Reset breaker switch
E. Defective PC Board
E. Replace PC Board
Valve regenerates at wrong time of day
A. Power outage(s)
A. Reset time of day, replace battery
(CR2032)
B. Time of day set incorrectly
B. Reset to correct time of day
C. Time of regeneration set incorrectly
C. Reset regeneration time
Time of day flashes on and off
A. Power outage(s)
A. Reset time of day, replace battery
(CR2032) and then perform a ‘dry’ reset
Valve does not regenerate when performing a
manual regeneration
A. No power to valve
A. Refer to ‘No display/blank screen on valve’
B. Broken drive gear or drive cap assembly
B. Replace drive gear or drive cap assembly
C. Broken piston rod
C. Replace piston rod
Valve does not regenerate automatically, but
does when performing a manual regeneration
A. Bypass valve in bypass position/faulty
A. Turn bypass to normal operation/replace
bypass
B. Defective PC Board
B. Replace PC Board
‘Dry’ Reset Procedure
From time to time, the valve may dis-
play an error code for various reasons.
The first troubleshooting step is to
perform a ‘dry’ reset.
Remove the faceplate, opening the tabs on either side of the valve. This will expose the
Power Circuit board with a number of wires connected.
On the bottom right hand corner is a 4 pin adaptor labelled ‘12VAC PWR’, disconnect the
adaptor and reconnect after 5 seconds. The valve will then whir twice, and should return
to the normal screen.
If the error message is still present, refer to the troubleshooting guide
