20
Installation & Operation Manual
Copyright © Puretec Pty Ltd 2018
PROBLEM
POSSIBLE CAUSE
SOLUTION
Valve fails to draw in regenerant
A. Plugged injector
A. Clean/replace injector
B. Regenerant piston failure
B. Clean/replace regenerant piston
C. Leak in regenerant line
C. Inspect regenerant line for air leak
D. Restricted/kinked drain line
D. Check drain line for restrictions or debris, or
unkink drain line
E. Drain line too long or too high
E. Shorten length and or height
F. Low water pressure
F. Check incoming water pressure – water
pressure must remain at minimum of 25
psi
Water running to drain
A. Power outage during regeneration
A. Upon power being restored control will fin-
ish the remaining regeneration time. Reset
time of day, replace battery (CR2032)
B. Foreign material present in valve
B. Remove drive cap, piston and spacer
assemblies. Clean and relubricate com-
ponents, assemble the valve and run a
manual backwash.
C. Leak from seal/spacer stack assembly
C. Clean/replace spacer stack assembly
D. Piston assembly failure
D. Clean/replace piston assembly
E. Loose/damaged drive cap assembly
E. Tighten/replace drive cap assembly
Error Code - 1001
Control unable to sense motor movement
A. Motor not inserted fully into engage posi-
tion, motor wires broken or disconnected
A. Disconnect power, make sure the motor
is fully engaged, check for broken wires,
make sure two pin connector is connected
to the two pin connection on the PC Board
labelled MOTOR. Connect power and per-
form a 'dry' reset.
B. PC Board not correctly installed
B. Ensure PC Board is correctly clipped into
drive bracket and perform a 'dry' reset
C. Board unable to read middle reduction
gear
C. Check foil on reduction gear; clean any
foreign material on the foil
D. Missing/damaged reduction gears
D. Replace missing gears
E. Defective PC Board
E. Replace PC Board
Error Code - 1002
Control valve motor ran too short and was
unable to find the next cycle position and
stalled
A. Foreign material lodged in valve
A. Clean/replace piston/spacer stack assembly.
Perform a 'dry' reset
B. Mechanical binding
B. Check piston, spacer stack assembly, drive
bracket and main drive gear interface.
Perform a 'dry' reset
C. Main drive gear too tight
C. Loosen main drive gear. Perform a 'dry'
reset
D. Incorrect voltage being delivered to valve
D. Check voltage of power source. Perform a
'dry' reset
E. Incorrect programming
E. Contact Puretec for assistance
Troubleshooting Guide
