User Manual
PT-HDBT-1002
14
6. Troubleshooting & Maintenance
Problems
Potential Causes
Solutions
No reaction to any
operation, power indicator
is off
Haven’t been powered on
Insert power adapter to
Transmitter
Abnormal indication of the
status LEDs
Wrong specification of the
power adapter
Change for DC 12V 2A
power adapter.
Color lose or poor picture
quality
Signal loss caused by long
transmission distance
beyond effective value
Make sure the connecting
cable is within 100m and of
good quality.
Bad quality of the HDMI
cable
Ensure the HDMI cables
used at source, Transmitter,
Receiver and display are
properly connected and are
of good quality
Cannot use the device
the device is broken
Send it to authorized dealer
for repairing.
Note
: If your problem persists after following the above troubleshooting steps, seek further
help from authorized dealer or our technical support.
7. After Sales Service
The return of a product implies the full agreement of the terms and conditions hereinafter.
There terms and conditions may be changed without prior notice. If there appear some
problems when running the product, please check and deal with the problems referring to this
user manual. The conditions apply to the customer service provided only for products sold
by an authorized distributor. Any transport costs are borne by the users during the warranty.
Customer Service will accept defective product(s) in the scope of warranty coverage at the
sole condition that the defeat has been clearly defined, and upon reception of the documents
or copy of invoice, indicating the date of purchase, the type of product, the serial number, and
the name of distributor.
