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WARRANTY
Q-See is proud to back all of our products with a conditional service warranty covering all hardware
for 12 months from the date of purchase. Additionally, our products also come with a free exchange
policy that covers all manufacturing defects for one month from the date of purchase. Permanent
upgrading service is provided for the software.
Liability Exclusions:
Any product malfunction or abnormalities in operation or damage caused by the following reasons are
not within the free service scope of our company:
1. Equipment damage caused by improper operation.
2. Improper equipment operation environment and conditions (e.g., improper power, extreme
environmental temperatures, humidity, lightning and sudden surges of electricity).
3. Damage caused by acts of nature (e.g., earthquake, fire, etc).
4. Equipment damage caused by the maintenance of personnel not authorized by Q-See.
5. Product sold over 12 months ago.
In order to fulfill the terms of your warranty, you must complete the registration process after
purchasing our product. To do this, simply fill out the User’s Information Card on our website at
http://q-see.com/support/registration-form.php
PRODUCT SUPPORT
SUPPORT, DOWNLOADS,FIRMWARE UPDATES & MANUALS
24/7 Technical Resources
Live Chat (M-F, 9-5 PST)
www.Q-See.com/Support
TROUBLESHOOTING
Symptom
Solution
Cannot control camera.
Check that the RS485 wires are securely connected and in the
proper ports.
Check that settings for protocol, baude rate and address match
those set within the camera.
Focus, Iris and Zoom functions do not work.
Iris and focus functions are handled automatically by the camera.
The QD6505P camera does not have a zoom lens.
Buttons F1 through F4 are non-functional.
These buttons are focus shortcuts and are not supported by your
camera.
Remote buttons not working.
Ensure that batteries are properly aligned in remote.
Replace AAA batteries in remote.
Make sure that Control Module front panel is not blocked.
APPENDIX
