Frequently Asked Questions
Q. What is the difference between “Mirror mode” and “Extend mode”?
A.
In ‘Mirror mode’ what you see on the laptop or PC screen is also seen on the TV (including icons), while in ‘Extend mode’ the
remote display extends from your laptop or PC screen (excluding icons) onto your TV screen. In ‘Extend mode’ you can let your
family or friends watch a movie streaming from your laptop or PC on your TV while you for example, can continue working on your
documents, emails and facebook account displayed on the laptop or PC screen.
Q. What is the range of the Quicklink TV Kit?
A.
The Quicklink TV Kit is targeting in-room usage. Wireless connectivity is not expected to be available through walls (room-to-room).
The actual range depends on the visual content type (pictures, presentations and standard Internet content with a range of 10m (or
30ft) and 720p video or Internet HD content with a range of 5-7m (or 15-20ft) and the system con
fi
guration. Improved performance
will be achieved by positioning the 2 adapters where possible facing each other and have them at the same height.
Q. I have a Full HD TV but I can’t set the screen resolution on it to 1920 x 1080 which is the native resolution of this TV.
A. The maximum screen resolution supported by the product is 1440 x 1050, 720p.
Q. I have started watching a movie and then connected the PC Adapter. The picture is showing on my TV but the sound did not switch to the TV.
A.
Please restart the player after connecting the PC Adapter, to allow the default audio device to switch to the USB audio device. This
doesn’t happen automatically after the player was already activated.
Q. I am working in ‘Mirror mode’ and when the device connects, the screen resolution changes on both my TV and my laptop, from the original
native resolution.
A.
This is normal when working in ‘Mirror mode’ as the system is using a common resolution for the laptop and the TV as it needs to
display an identical picture on both. In ‘Extend mode’ it is possible to play with the screen resolution of each individual screen, using
the windows screen settings.
Q. I am connected to my TV in HDMI mode and the picture on the TV is too big (only part of my laptop screen is showing)
A.
In some cases, with different TV brands, the TV by default is setup to a speci
fi
c resolution, and is not scanning the HDMI for
supported resolutions. This can usually be resolved by entering the TV setup screen and looking for a method for enabling the HDMI
scan (or switching to ‘PC mode’ if available). If this mode is not available please try to select different screen resolutions in the TV
until you
fi
nd one that
fi
ts the resolution you have selected on your laptop screen settings.
Q. I am connected to my TV in HDMI mode and the picture on the TV is too small (black areas are seen around the picture).
A.
In some cases, with different TV brands, the TV by default is setup to a speci
fi
c resolution, and is not scanning the HDMI for
supported resolutions. This can usually be resolved by entering the TV setup screen and looking for a method for enabling the HDMI
scan (or switching to ‘PC mode’ if available). If this mode is not available please try to select different screen resolutions in the TV
until you
fi
nd one that
fi
ts the resolution you have selected on your laptop screen settings.
Q. I am watching a YouTube movie and the picture is corrupted
.
A.
When running
fl
ash based viewers or real player based viewers (such as YouTube, DailyMotion etc.) the movie should be played
after deselecting the ‘Enabling hardware acceleration’ in the player. (Right-click on the video window -> Settings -> and Deselect the
‘Enable hardware acceleration’ check box).
Q. I am watching a movie inside a window on Windows 7 or Windows Vista while having another application in another window and the fonts
fl
icker between sharp and fuzzy.
A.
Please disable the ‘Optimize for Video’ option in the ‘DisplayLink’ icon in the task bar as it applies compression to the text resulting
with the issue described.
Q. The picture has disappeared and the ‘DisplayLink’ icon in the task bar is not showing.
A.
Try unplugging the PC Adapter and then plug it it back in again, if this does not resolve the issue, unplug the host adapter, reboot
the laptop and only after the laptop has re-booted fully, plug the adapter back in.
Q. The PC Adapter is attached to the laptop, but I see the grey icon in System Tray.
A.
Please try the following:
Disconnect and re-attach PC Adapter, if this doesn’t help, exit from the Wireless USB Manager (right-click the System Tray icon and
select Exit) and restart the Wireless USB Manager. If this still doesn’t help, disconnect the PC Adapter, restart the laptop and then
re-connect the PC Adapter.
Q. I am using Windows Media Player and sometimes during movie play in full screen mode the media player application window becomes black.
A. Please try resizing the application window.
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