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FAQ AND TROUBLESHOOTING
GENERAL MANUAL — SEP 8, 2022 — RELEASE: V1.1.0
A damaged glove can affect repeatability and grasping performance.
8.4.2 Solution
Unfortunately is not
possible to
ship you a whole new glove and let you proceed with
its replacement.
Both the glove and the cover which secures it to the hand are crucial components of the hand and only
assembling them inside our facilities guarantees the right setup and the advertised performance of
grasping.
In such a
case you
should raise
a
"Service Request"
in
our portal as soon as you notice the
problem. We
will do our best to ensure that this goes as quickly and as smoothly as possible.
8.5 The hand does not reopen correctly
8.5.1 Problem
The hand does
not fully
open up after setting the 0% position command: i.e. some of the fingers still
remain a bit closed even if the motor position is correctly commanded to 0. Some of the fingers may move
a bit slower than expected. Moreover, closure and reopening cycles present the same unexpected
behavior at each open.
8.5.2 Solution
WARNING:
Be aware that you must never grasp sharp objects, nor have them close to the robot during its
operation, cf.
NOTE:
This is true also for the other elastic components inside the fingers.
WARNING:
Be aware that this behavior can lead to hardware malfunctions if it is not solved quickly.
If it happens too often, try to grasp the objects more gently (e.g. smaller closure values) or use
another approach strategy which produce a more natural grasp.
USER-FRIENDLY:
This problem can be easily solved by the user in a couple of minutes!
