SOFTCLAW —
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8.2 The device often disconnects while the robot is moving
8.2.1 Problem
When the robot is stopped, the user interface shows that the device is properly connected and you can
use it with no problem for teaching grasp and set waypoints; the device status card (from either the
installation tab or the toolbar on e-Series robots) display data correctly.
However, when you start a robot program it often happens that it stops saying that the device is not
connected any longer.
8.2.2 Solution
There may be a couple of reasons for this unexpected behavior:
Some cables are not properly connected or secured, and robot vibrations when it starts moving can
cause faults in the communication channel;
There is some electrical noise in your network that is not properly filtered out.
The first steps to try to solve the issue are the followings:
Check whether the wiring is correct, cf.
.
Make a power cycle:
Make a power cycle of the robot.
Make a power cycle of the qb dummy.
If these steps do not solve the problem
—
i.e. the device still frequently disconnect from the robot system
while it is operating
—
please raise a support request with at least the following details at our help desk
portal:
The device serial number;
The robot system type and software version;
Be aware that the device must not violate our warranty policy, cf.
maintenance and warranty
,
in order to ensure the best support service for our customer.
Please, do not forget to mention in your request if you have made forbidden hardware/
software modification to the device before/after the issue
—
e.g. removing the cover is
forbidden, cf.
forbidden actions
. This will save you, and us, much time during the investigation
process.
Please, also have a look at each connector and check if any is damaged.
Do not force a connector plug if it seems not to match properly its location. It may be already
damaged and you could brake it completely!
Be aware that you need to leave the system without power for at least 30 seconds during the
power cycle.
Only in this way we can assure that the system has completely reset its electrical state.
