QB SOFTHAND RESEARCH USER GUIDE —
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The first steps to try to solve the issue are the followings:
Check whether the wiring is correct, cf.
.
Make a power cycle:
If the hand is connected to the power source of the UR Control Box, make a power cycle of the
robot.
If the hand is connected to an external power source, make a power cycle of the qb dummy.
If you
are powering
the device from an external power source, first try the same tasks with the UR
Control Box as PSU. If this solves the disconnection problems you are for sure in case
(2.): you
need either
to isolate the power source from your network noise or change the PSU.
On the other hand, if these steps do not solve the problem
—
i.e. the device still frequently disconnect
from the robot system while it is operating
—
please raise a support request with at least the following
details at our help desk portal:
The device serial number;
The robot system type and software version;
The installed qbrobotics URCap version;
The list of any other URCap installed in your robot;
The power supply configuration;
Any error reported in the UR logs tab;
Any remarkable info;
WARNING:
Please, also have a look at each connector and check if any is damaged.
Do not force a connector plug if it seems not to match properly its location. It may be
already damaged and you could brake it completely!
WARNING:
Be aware that you need to leave the system without power for at least 30 seconds during
the power cycle.
Only in this way we can assure that the system has completely reset its electrical state.
WARNING:
Be aware that the device must not violate our warranty policy, cf.
, in order to ensure the best support service for our customer.
Please, do not forget to mention in your request if you have made forbidden hardware/
software modification to the device before/after the issue
—
e.g. removing the glove cover is
forbidden, cf.
. This will save you, and us, much time during the
investigation process.