Well Wizard®
Installation and Operation Manual
Rev. E 06-05-2023
30
QED Groundwater Sampling Products Warranty
Q.E.D. ENVIRONMENTAL SYSTEMS, INC. ("QED") warrants to the original purchaser (“Purchaser”) of its
groundwater sampling products (“Products”) that the products shall be free of defects in materials and
workmanship on the date of sale, subject to the limitations below. Any failure of the products to conform to this
warranty will be remedied by QED in the manner provided herein.
This warranty shall be limited to the duration and the conditions set forth below. Warranty duration is
calculated from the original date of purchase.
1. Dedicated-Use System Products – Ten (10) year warranty on Well Wizard® dedicated bladder pumps
with PTFE (Teflon
®
) bladders equipped with original equipment inlet screens and used in periodic, non-
continuous groundwater sampling (up to 52 samples events per year.) Five (5) year warranty on
dedicated bladder pumps using Teflon-free proprietary polymer bladders. Ten (10) year warranty on all
Snap Sampler modules, pneumatic trigger actuators and manual trigger lines. Snap Sampler bottles are
warranted for single use for up to one (1) year. All other components, equipment and accessories are
warranted for one (1) year except as stated below.
2. Portable Systems and Controls - Sample Pro portable-use pumps, MicroPurge Controllers and Water
Level and Drawdown Meters are warranted for one (1) year. Hose reel and caps are warranted for ninety
(90) days. Tubing used in a Portable System is covered by a ninety (90) day material and workmanship
warranty. There will be no warranty for application on tubing when used as part of a Portable System.
3. Separately Sold Parts, Spare Parts Kits and Repairs - Separately sold parts and spare parts kits are
warranted for ninety (90) days. Repairs performed by QED are warranted for ninety (90) days from date of
repair or for the remaining term of the original warranty, whichever is longer.
4. Flow Cell Systems – The Sonde, OEM Handheld Display and Sensors are warranted for three years from
date of purchase. Aftermarket handheld displays (e.g., ruggedized tablet devices) are covered by the
aftermarket device standard limited warranty. This warranty does not apply to batteries of any type or
any other items that carry shelf lives (i.e. calibration solutions). Also the warranty does not cover products
damaged by improper installation, or application, misuse, abuse, neglect or accident. NOTE: THE FLOW
CELL SYSTEMS WARRANTY EXCLUDES COVERAGE OF COMPONENTS CONSUMED THROUGH
NORMAL USE, SUCH AS REPLACEMENT OF REFERENCE ELECTRODE JUNCTION OR SOLUTION.
Purchaser’s exclusive remedy for breach of said warranty shall be as follows:
If Purchaser notifies QED in writing within the applicable warranty period of a claimed defect in the Product
and QED determines after inspecting the Product that the defect is covered by the warranty, QED will
repair the Product without charge to Purchaser. If QED for any reason cannot repair a Product determined
by QED to be covered by this warranty within four (4) weeks after receipt of the defective Product, then
QED's sole responsibility shall be, at its option, either to replace the defective Product with a comparable
new unit at no charge to Purchaser or to refund the purchase price paid by Purchaser. QED's obligation to
repair, replace or refund are conditioned upon the Purchaser's return of the claimed defective Product to
QED, after receiving authorization to do so from QED. In no event shall claimed defective Products be
returned to QED without its authorization. If the Product is determined not to be defective within the terms
of this warranty, then all costs for repair, parts and labor that are authorized by Purchaser shall be borne by
Purchaser.
THE FOREGOING WARRANTY IS EXCLUSIVE AND IS IN LIEU OF ALL OTHER WARRANTIES,
WHETHER EXPRESS, IMPLIED OR STATUTORY (INCLUDING BUT NOT LIMITED TO THE
WARRANTY OF MERCHANTABILITY AND THE WARRANTY OF FITNESS FOR A PARTICULAR
PURPOSE), WHICH OTHER WARRANTIES ARE EXPRESSLY EXCLUDED HEREBY. QED neither
assumes, nor authorizes any person to assume for it, any other obligation or liability in connection with the
Products. Purchaser agrees that in no event will QED be liable for incidental, consequential or special
damages (including but not limited to lost profits, lost sales, or injury to persons or property) and that
Purchaser’s sole remedy is the above warranty.
This warranty will be void in the event of unauthorized disassembly of component assemblies. This
warranty will also be void if the defect in a Product results from abuse; operating, installing or maintaining
the Product in a manner other than in accordance with QED’s written recommendations; uses or
