QIAreach eHub User Manual 10/2020
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8
Troubleshooting
8.1
General information
This section provides information on some issues that may occur with the QIAreach eHub along
with possible causes and solutions. Specific information may vary with QIAreach tests. For
troubleshooting relevant to a particular QIAreach test, see the applicable kit instructions for use.
8.2
Contacting QIAGEN Technical Services
When contacting QIAGEN Technical Services about an error with the QIAreach eHub, note the
steps leading up to the error. This information will help QIAGEN Technical Services solve the
problem.
When contacting QIAGEN Technical Services about errors, please have the following information
ready:
QIAreach eHub serial number
Test type and test kit lot number
Error code (if applicable)
Timepoint when the error occurred for the first time
Frequency of error occurrence (i.e., intermittent or persistent error)
Photo of error, if possible
8.3
QIAreach eHub error codes
If the QIAreach eHub displays an error code, refer to the table below specific error descriptions
and solutions.