QIAreach eHub User Manual 10/2020
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Table continued from previous page
Table 5. “C” error codes (cont’d)
Error code
Description
Recommended action
C-10
Unexpected Result Time
Remove and re-insert the eStick. If
error persists, discard and use new
eStick. If error persists with new
eStick, discontinue use of eHub port.
C-11
eStick Timeout
Run test within 60 minutes of
removing eStick from foil. Discard
and use new eStick.
C-12
Test Removed Too Early
Wait for test completion before
removing eStick. Discard and use
new eStick.
C-13
Connection Error
Remove and re-insert the eStick. If
error persists, discard and use new
eStick. If error persists with new
eStick, discontinue use of eHub port.
C-14
eHub Low Battery
Charge eHub or connect to main
power prior to repeating test. Remove
and re-insert the eStick. If error
persists, discard and use new eStick.
C-15
eHub Internal Error
The eHub can no longer be used.
Contact QIAGEN Customer Support.
C-16
eHub RTC Failure
The eHub can no longer be used.
Contact QIAGEN Customer Support.
