Qilive Q.5569, User Manual

8

EN

7.  GUARANTEES

Guarantees and limitations of liability

Products are guaranteed for a period of 36 months from the date of purchase, or from the date of 

delivery to the customer’s home. Depending on the country, this guarantee consists of 24 to 36 

months of validity for the legal compliance guarantee.

For countries that only implement a 24-month legal compliance guarantee, a 12-month commercial 

guarantee is applied at the end of the first guarantee, and supplements it.

Guarantee application procedure

For the legal compliance guarantee

Please consult your retailer for information and/or to refer to their GTCs (General Terms and 

Conditions of Sale).

For the commercial guarantee

Please go to the reception desk at your place of purchase with your proof of purchase (e.g. sales 

receipt), the product and the accessories it came with, and its original packaging, for all countries 

other than France. It is important to have the date of purchase, the model and the serial number 

or IMEI number to hand (this information is usually indicated on the product, packaging, or on your 

proof of purchase). You’ll need to bring back the product with the accessories needed for its correct 

functioning (power supply, adapter, etc.). If your claim is covered by the guarantee, the after-sales 

service may, within the limits of local law, either:

• 

Repair or replace faulty parts.

• 

Exchange the returned product with a product that has, at the least, the same features and that 

offers equivalent performances.

• 

Refund the product at the price stated on the proof of purchase.

Repaired or replaced products may include new and/or reconditioned hardware and components.

Commercial guarantee exclusions:

• 

Damages  or  problems  caused  by  improper  use,  accident,  tampering/modification  or  an 

unsuitable current or voltage connection.

• 

Use or storage conditions which are detrimental to the good conservation of the appliance 

(oxidation, corrosion), use of energy, use or installation non-compliant with the manufacturer’s 

instructions, or negligence or use of peripherals, software or consumables which are unsuitable.

• 

Professional or collective, industrial or commercial use of the product.

• 

Products  that  have  been  modified,  or  which  have  damaged,  altered,  erased  or  oxidised 

guarantee seals or serial numbers.

• 

Replaceable batteries and accessories are guaranteed for 6 months.

• 

Battery failure, caused by overcharging or by failure to follow the safety instructions set out in 

the manual.

• 

Cosmetic damage, including scratches, bumps or vandalism.

• 

Damage caused by any servicing operations carried out by non-authorised persons.

• 

Faults  caused  by  normal  wear  and  tear  or  the  normal  ageing  of  the  product:  seals,  filters, 

accessories, vacuum cleaner brush and hose, lamps, overhead projector lamps, washing 

machine paddles, etc.

• 

Software updates as a consequence of changes to network settings.

• 

Damage caused by elements external to the appliance (foreign bodies, insects, etc.).

• 

The contents of the devices - freezer, washing machine, etc. (food, clothing, etc.)

• 

Product failure caused by the use of third-party software to modify, change, adapt or alter the 

product as is.

• 

Product failure resulting from its use without the accessories supplied with the product or 

approved by the Manufacturer.

• 

Parts for normal wear and tear or damage from use: tyre, inner tube, brake, etc.

The customer is responsible for regularly backing up the data contained on their hard disk or in the 

internal memory of their device, and this before any claim is submitted. 

Auchan cannot be held liable for the loss or destruction of stored data, nor may it be held liable for 

damage caused to software resulting from, in particular, a restoration or a breakdown.

Similarly, Auchan is not required to check that SIM/SD cards have been removed from returned 

products.

Under no circumstances shall the provisions set out above reduce or eliminate: the legal guarantee 

referred to above, and the manufacturer’s commercial guarantee, if applicable (see guarantee form).