Qilive Q.6824 User Manual Download

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9. GUARANTEES

Guarantees and limitations of liability

Products are guaranteed for a period of 36 months from the date of purchase, or from the date of delivery to the

customer’s home. Depending on the country, this guarantee consists of 24 to 36 months of validity for the legal

compliance guarantee.

For countries that only implement a 24-month legal compliance guarantee, a 12-month commercial guarantee is

applied at the end of the first guarantee, and supplements it.

Guarantee application procedure

For the legal compliance guarantee

Please consult your retailer for information and/or to refer to their GTCs (General Terms and Conditions of Sale).

For the commercial guarantee

Please go to the reception desk at your place of purchase with your proof of purchase (e.g. sales receipt), the

product and the accessories it came with, and its original packaging, for all countries other than France. It

is important to have the date of purchase, the model and the serial number or IMEI number to hand (this

information is usually indicated on the product, packaging, or on your proof of purchase). You’ll need to bring

back the product with the accessories needed for its correct functioning (power supply, adapter, etc.). If your

claim is covered by the guarantee, the after-sales service may, within the limits of local law, either:

• Repair or replace faulty parts.

• Exchange the returned product with a product that has, at the least, the same features and that offers

equivalent performances.

• Refund the product at the price stated on the proof of purchase.
Repaired or replaced products may include new and/or reconditioned hardware and components.

Commercial guarantee exclusions:

• Damages or problems caused by improper use, accident, tampering/modification or an unsuitable current or

voltage connection.

• Use or storage conditions which are detrimental to the good conservation of the appliance (oxidation,

corrosion), use of energy, use or installation non-compliant with the manufacturer’s instructions, or negligence or

use of peripherals, software or consumables which are unsuitable.

• Professional or collective, industrial or commercial use of the product.

• Products that have been modified, or which have damaged, altered, erased or oxidised guarantee seals or

serial numbers.

• Replaceable batteries and accessories are guaranteed for 6 months.

• Battery failure, caused by overcharging or by failure to follow the safety instructions set out in the manual.

• Cosmetic damage, including scratches, bumps or vandalism.

• Damage caused by any servicing operations carried out by non-authorised persons.

• Faults caused by normal wear and tear or the normal ageing of the product: seals, filters, accessories, vacuum

cleaner brush and hose, lamps, overhead projector lamps, washing machine paddles, etc.

• Software updates as a consequence of changes to network settings.

• Damage caused by elements external to the appliance (foreign bodies, insects, etc.).

• The contents of the devices - freezer, washing machine, etc. (food, clothing, etc.)

• Product failure caused by the use of third-party software to modify, change, adapt or alter the product as is.

• Product failure resulting from its use without the accessories supplied with the product or approved by the

Manufacturer.

• Parts for normal wear and tear or damage from use: tyre, inner tube, brake, etc.
The customer is responsible for regularly backing up the data contained on their hard disk or in the internal

memory of their device, and this before any claim is submitted.

Auchan cannot be held liable for the loss or destruction of stored data, nor may it be held liable for damage

caused to software resulting from, in particular, a restoration or a breakdown.

Similarly, Auchan is not required to check that SIM/SD cards have been removed from returned products.
Under no circumstances shall the provisions set out above reduce or eliminate: the legal guarantee referred to

above, and the manufacturer’s commercial guarantee, if applicable (see guarantee form).