2 – Command Line Interface Usage
Creating a Support File
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Creating a Support File
If you contact technical support about a problem with your switch, they may
request that you create and send a support file. This support file contains all of the
switch configuration information, which can be helpful in diagnosing the problem.
The
Create
Support command creates the support file (dump_support.tgz) on the
switch. If your workstation has an FTP server, you can proceed with the command
prompts to send the file from the switch to a remote host. Otherwise, you can use
FTP to download the support file from the switch to your workstation.
The following example creates a support file and sends it to a remote host if your
workstation has an FTP server.
SANbox #> create support
Log Msg:[Creating the support file - this will take several seconds]
FTP the dump support file to another machine? (y/n): y
Enter IPv4, IPv6 Address or hostname of remote computer: 10.20.33.130
Login name: johndoe
Enter remote directory name: bin/support
Would you like to continue downloading support file? (y/n) [n]: y
Connected to 10.20.33.130 (10.20.33.130).
220 localhost.localdomain FTP server (Version wu-2.6.1-18) ready.
331 Password required for johndoe.
Password: xxxxxxx
230 User johndoe logged in.
cd bin/support
250 CWD command successful.
lcd /itasca/conf/images
Local directory now /itasca/conf/images
bin
200 Type set to I.
put dump_support.tgz
local: dump_support.tgz remote: dump_support.tgz
227 Entering Passive Mode (10,20,33,130,232,133)
150 Opening BINARY mode data connection for dump_support.tgz.
226 Transfer complete.
43430 bytes sent in 0.292 secs (1.5e+02 Kbytes/sec)
Remote system type is UNIX.
Using binary mode to transfer files.
221-You have transferred 43430 bytes in 1 files.
221-Total traffic for this session was 43888 bytes in 1 transfers.
221 Thank you for using the FTP service on localhost.localdomain.
NOTE:
Support files are deleted from the switch during a power cycle or switch
reset.
Summary of Contents for SANbox 5600 Series
Page 50: ...4 Network Configuration Managing IP Security 4 20 59183 03 A S Notes...
Page 82: ...5 Switch Configuration Managing Idle Session Timers 5 32 59183 03 A S Notes...
Page 98: ...6 Port Configuration Testing a Port 6 16 59183 03 A S Notes...
Page 148: ...11 Event Log Configuration Creating and Downloading a Log File 11 8 59183 03 A S Notes...
Page 166: ...12 Call Home Configuration Resetting the Call Home Database 12 18 59183 03 A S Notes...
