7 – Troubleshooting
Troubleshooting Problems and Solutions
IS0054602-00 B
7-5
A
SANsurfer iSCSI HBA Man-
ager user interface cannot
connect to a remote host.
Cause:
The iqlremote agent is not installed on the remote system or
the network protocol is not properly configured.
Solution:
Verify that the iqlremote agent is installed on the remote host. See
“System Requirements” on page 3-4
and
“Initial Installation” on
page 4-1
for network requirements. See the SANsurfer iSCSI HBA
Manager help system for instructions on how to configure and man-
age remote hosts. Verify that the appropriate network protocol is
running.
The DNS or the local host file may contain an incorrect IP address
for the host name. Use the
ping
command to ping the host name,
and then verify that the correct IP address is translated from the
name.
Cause:
The iqlremote agent is not running.
Solution:
Start the iqlremote agent or reboot the system.
Cause:
The iSCSI HBAs and iSCSI HBA driver must be installed and
operational before the iqlremote agent will start.
Solution:
After the HBAs and drivers are successfully installed (see
“Verifying That the HBA Driver is Installed” on page 7-12
), reinstall the
iqlremote agent or reboot the system.
SANsurfer iSCSI HBA Man-
ager user interface connects
to the same host more than
once.
Cause:
Host IP address does not resolve to a host name.
Solution:
If DNS is used, verify that DNS is working properly:
Verify that the host on which the user interface is running has a
correct entry for the IP address and host name.
Verify that the host on which the agent is running has a correct
entry for the IP address and host name.
If DNS is not used, manually edit the local host file on the system on
which SANsurfer iSCSI HBA Manager is running and add the host
name to IP mapping.
For Windows 2000/Windows Server 2003, the location is:
<System Root>\\system32\\drivers\\etc\\hosts
For Red Hat/SLES Linux and Solaris SPARC, the location is:
/etc/hosts
Table 7-2. Troubleshooting: User Interface and Remote Agent Issues (Continued)
Problem
Cause and Solution
