7 – Troubleshooting
Troubleshooting Problems and Solutions
7-10
IS0054602-00 B
S
Unable to change the security
password.
Cause:
The login requirements are not met.
Solution:
Verify that the appropriate account on the host system meets
login name (user name) requirements. For details, see
“Setting SAN-
surfer iSCSI HBA Manager Security” on page 5-11
.
Cause:
For Windows Server 2003, the administrator account password
is blank.
Solution:
The administrator account password must not be blank when
changing the SANsurfer iSCSI HBA Manager security password.
Therefore, add a password to the administrator account. This is a Win-
dows Server 2003 security restriction.
Cause:
For Red Hat/SLES Linux, the shadow password option must be
installed on the same system as the SANsurfer iSCSI HBA Manager
Linux agent.
Solution:
For example, in a Red Hat Linux system, follow these steps
to create an
/etc/shadow
file:
1. Install the
shadow-utils
rpm package from
<Red Hat Linux
CD-1> /RedHat/RPMS/shadow-utili-
ties-20000902-4.i386.rpm
.
2. To convert the passwords to shadow password format, go to the
/etc
directory and enter the command
pwconv
.
When using a file choosers
dialog box (such as the Open
dialog box) to select a file,
SANsurfer iSCSI HBA Man-
ager does not always respond
to double-clicking the direc-
tory or selecting a specific file.
Cause:
This is a current limitation of the Java technology that SAN-
surfer uses.
Solution:
Click
Open
to move through the directory or open a specific
file.
Deleted targets reappear after
an HBA reset.
Cause:
SendTargets
(with no iSCSI name) are configured and an
HBA reset has occurred.
Solution:
Delete the
SendTargets
(with no iSCSI name) that were
configured during the initial discovery of the target.
Cause:
Internet Storage Name Service (iSNS) is configured.
Solution:
After you have completed the discovery process, on the Tar-
get Discovery Config subpage of the Target Options page, clear the
Enable iSNS
check box, and then click
Save iSNS & Port Settings
.
(See the help topic,
Configuring Target Discovery
.)
Table 7-3. Troubleshooting: Functional Issues (Continued)
Problem
Cause and Solution