7 – Troubleshooting
Verifying That iqlremote is Installed and Running
IS0054602-00 B
7-13
A
To verify that the HBA driver is installed on Windows:
1.
Right-click the
My Computer
desktop icon. On the shortcut menu, click
Manage
.
2.
In the left pane of the Computer Management window, click
Device
Manager
. In the right pane, click
SCSI and RAID controllers
.
3.
Right-click a QLogic FC Adapter (which is a QLogic FC HBA port). On the
shortcut menu, click
Properties
.
4.
On the QLogic Fibre Channel Adapter Properties, click the
Driver
tab.
5.
On the Driver page, click the
Driver Details
button.
6.
On the Driver File Details dialog box,
Driver files
list, select the driver. The
file version appears below.
7.
Repeat the process for each HBA port, as appropriate.
To verify that the HBA driver is installed on Netware:
1.
At the server command prompt, type the following, and then press
ENTER
:
modules q*
2.
Verify that the QLogic HBA driver is installed.
To verify that the HBA driver is installed on Red Hat/SUSE Linux:
1.
Type the following command, and then press
ENTER
:
lsmod
(the letter L)
2.
Verify that the QLogic HBA driver is installed.
To verify that the HBA driver is installed on Solaris SPARC/x86:
1.
Type the following command, and then press
ENTER
:
modinfo | grep qla
2.
The entries, if they appear, are the installed QLogic HBA drivers.
Verifying That iqlremote is Installed and Running
Several problems in SANsurfer iSCSI HBA Manager can be a result of the
iqlremote agent not being installed, loaded, or running. To determine if iqlremote is
installed and running, follow the procedure for your operating system.
To verify that iqlremote is installed and running on Windows:
1.
Open the Computer Management: Services window (
Figure 7-1
).
2.
Verify that the QLogic Management Suite Java iQAgent service
(
iQLManagementAgentJava
) is running.