QMAXZ Lighting QME700P, User Manual

QME700P v1.0 

        QMAXZ 2009 

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12. TROUBLESHOOTING 

Problem 

Possible cause 

Solution 

There is no power to the fixture 

Check the mains power supply and power-plug 
connections 
 

The fixture is not doing anything 
and looks completely dead 

Power input fuse is blown 

Replace the external main fuse (15A), located in 
the mains connector on the power panel. 
 

The controller is not or not well 
connected 

Check the controller connection 

The connection cables are broken or not 
wired in the proper way. 

Check the connection cables for damage or false 
wiring, see chapter 6 
 

Fixture is powered up and 
performs reset functions but 
does not respond on DMX input 

The fixtures DMX source is not set to 
the connected socket. 

Check the setting of the fixture DMX source in the 
Fixture Function Menu(chapter 7) 
 

Poor data quality from controller 

Check controller data quality with a DMX tester, 
also check the data link connection, and check 
cables for correct connection or damage, see if one 
of the fixtures in the link is causing the problem 
(bad DMX data board). 
 

Bad data link connection 

Check DMX cables for proper connection, correct 
wiring, and repair cables if damaged. 
 

DMX link not terminated with 120 Ohm 
termination plug. 

Insert DMX terminator in the last fixture of the link. 
 

A bad or wrong setup Ethernet switch is 
used with RJ45 socket. 

Try connecting the fixture directly without the 
Ethernet switch or try a different switch. 
 

A fixture has a malfunctioning DMX data 
board. 

Try if the problem still occurs when taking the 
fixture with the probable defective DMX data board 
out of the link. 
Contact your dealer for replacing the DMX data 
board. 
 

The fixture is not on the correct DMX 
start address. 

Check the fixtures DMX start address. 

Fixture is responding on DMX 
input but makes uncontrolled 
moves or function changes 

The fixtures and controller data rates do 
not match. 

Make sure the DMX rates of the controller matches 
the DMX specs. of the fixture. 
 

The mains power supply does not 
match the fixture requirements. 

Check if the mains power supply is matching the 
fixture requirements, if not disconnect the fixture 
and make sure the mains supply is changed in the 
fixtures required supply before connecting again. 
 

Lamp is missing or defective. 

Disconnect the mains power supply and replace the 
lamp (see chapter 5). 
 

Lamp or fixture is to hot for restrike. 

Let the fixture cool down and try again. 
Clean fans and air vents. 
 

Fixture has no light output 

Shutter is in blackout mode. 

Take shutter from blackout mode or perform a 
reset. 
 

Fixture  lamp is to hot 

Let the fixture cool down and try again. 
Clean fans and air vents. 
 

The mains power supply does not 
match the fixture requirements. 

Check if the mains power supply is matching the 
fixture requirements, if not disconnect the fixture 
and make sure the mains supply is changed in the  
fixtures required supply before connecting again. 
 

After start-up the lamp goes off 
or goes off and on with intervals 

Lamp has reached the end of his 
lifetime cycle. 

Disconnect the mains power supply and replace the 
lamp (see chapter 5).