QMS 3260, Operation

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Page 2: ...LaserWriter LocalTalk Macintosh TrueType Apple Computer Inc VINES Banyan Centronics Centronics Color Solutions ColorBlind Color Solutions DEC DECnet LN03 LN03 Plus VMS Digital Equipment Corporation P...

Page 3: ...Introduction 1 2 About This Manual 1 2 Typographic Conventions 1 3 Introduction 2 2 Loading the Media Trays 2 2 Prepare the Paper 2 2 Load the Tray 2 2 Loading the High Capacity Input Feeder 2 4...

Page 4: ...aning the Printer 2 19 Cleaning the Exterior of The Printer 2 19 Guidelines for Cleaning Inside the Printer 2 19 Preventive Maintenance 2 21 Replacing the Fuser 2 22 Replacing the Transfer Roller 2 26...

Page 5: ...wnView Printer Webpage 3 18 Setting up the Printer Webpage 3 18 Printer Home Page 3 20 Introduction 4 2 Automatic Jam Recovery 4 2 Preventing Media Jams 4 2 Understanding the Media Path 4 3 Base Model...

Page 6: ...Paper Jam Message Stays On 5 22 Printer Resets 5 22 PostScript Errors 5 22 Windows Driver Problems 5 23 Printer Description Files 5 23 CrownNet Problems 5 23 Kanji Option Kit Problems 5 24 Can t Downl...

Page 7: ...duction B 2 Menu Chart Conventions B 2 Operator Control Menu B 3 Administration Menu B 4 Administration Communications Resident NIC CrownNet Menu B 5 Installation Menu B 10 Introduction C 2 What s Inv...

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Page 9: ...Introduction on page 1 2 About This Manual on page 1 2...

Page 10: ...n describes how to replace the toner cartridge fuser and maintenance kits Advanced Printing Features Explains how to collate output print a status page cancel a print job and end a print job contains...

Page 11: ...packing the Printer Explains how to repack the printer in case you need to relocate or ship your printer after it s been installed Mixed Case Courier Text you type and messages and information display...

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Page 13: ...age 2 2 Using Media Other than Paper on page 2 6 Using Toner Cartridges on page 2 10 Replacing a Toner Cartridge on page 2 11 Handling the Printer on page 2 18 Cleaning the Printer on page 2 19 Preven...

Page 14: ...1 ream Note Don t unwrap the paper above the printer as this might cause paper particles to fall into the printer 2 Holding the stack with one hand fan the paper with the other This gets air through t...

Page 15: ...ners of the paper and place the paper in the tray The paper should enter eas ily between the guides Make sure the paper does not get bent upwards by the guides Note Make sure the guide stopper is lock...

Page 16: ...properly aligned 4 Insert the paper into the com partment 5 Repeat steps 2 and 3 with another ream of paper Note Make sure the paper stack does not exceed the paper limit mark The multipurpose tray c...

Page 17: ...a along the right side of the multipur pose tray 3 Push the media guide to slightly touch the media stack 4 Insert the media stack as far as it can go into the printer The media is now ready for print...

Page 18: ...ont side only Some parts of the envelope consist of three layers of paper the front back and flap Anything printed in these layered regions may be lost or faded See your application documentation for...

Page 19: ...es pass through heated rollers the gummed area on the flaps may seal Using envelopes with emulsion based glue avoids this problem Formatting Format label data within your application Try printing your...

Page 20: ...toward the front of the tray Formatting Format letterhead or memo data within your application Try printing your data on a plain sheet of paper first to check placement Input Source Trays 2 3 or 5 Cap...

Page 21: ...static buildup thus causing feeding problems Type Refer to the specifications in chapter 4 Print Media in the Reference Notes Keep the media path clean Transparencies are especially sensitive to a dir...

Page 22: ...in toner quality and reliability and may reduce the print quality of your documents In addition toner leaks affect your warranty Keep toner cartridges in their packaging until you re ready to install...

Page 23: ...1 Open the upper left cover Note If your printer has a duplexer attached open the duplexer and then open the inner door Without a duplexer With a duplexer...

Page 24: ...andle on the cartridge to gently take it out Then hold the handle and com pletely remove the cartridge Watch out for loose toner fall ing out Caution Dispose of the old toner cartridge according to lo...

Page 25: ...e toner inside 6 While holding the orange handle with one hand align the toner cartridge with the cartridge guides and gently push the cartridge all the way into the printer Caution If a toner cartrid...

Page 26: ...can break 8 Close the front door and the upper left door Caution The upper left door can be closed only when the toner cartridge is inside the printer If you have not installed the toner cartridge do...

Page 27: ...the front door of the high capacity output stacker HCOS 2 Push the release lever down to release the sta ple cartridge 3 Remove the staple car tridge 4 Remove the empty staple box from the staple car...

Page 28: ...5 Place a staple refill into the staple box and insert the full staple box into the staple cartridge 6 Pull the sealing tape out of the cartridge to pre pare the staples 7 Insert the staple car tridge...

Page 29: ...8 Pull the release lever up to lock the full sta ple cartridge into place and close the front door of the HCOS 9 Close the front door of the high capacity out put stacker...

Page 30: ...mage the toner cartridge Do not open the printer during printing and do not tap paper stacks on the printer Do not tilt lubricate or disassemble the printer Do not touch the electrical contacts gears...

Page 31: ...nce clean the exterior about once a month Use the following guidelines Use only a dry or slightly damp lint free soft cloth moistened only with water with water For stubborn stains dampen the cloth wi...

Page 32: ...interior of the printer body Use only dry lint free cotton cloths or swabs Make sure any parts removed during cleaning are replaced before you plug in the power cord reconnect the interface cables an...

Page 33: ...ov erage usually 5 coverage of letter A4 size media The actual life expectancy will vary depending on these and other printing variables including continuous or intermit tent printing ambient temperat...

Page 34: ...t is hot ACHTUNG Die Fixiereinheit wird sehr hei 1 Open the upper left door and the front door Note If your printer has a duplexer attached open the duplexer and then open the inner door Without a dup...

Page 35: ...n the two locking screws you cannot remove them com pletely 3 Holding the two rings indicated pull out the fuser Dispose of the fuser according to local regulations 4 Unpack the new fuser from its sto...

Page 36: ...5 While holding the two rings of the new fuser push it into the printer as shown 6 Tighten the two locking screws...

Page 37: ...7 Use a coin to loosen and remove the locking screw from the rear side of the fuser 8 Use a coin to loosen and remove the locking screw from the front side of the fuser 9 Close the printer doors...

Page 38: ...1 Open the upper left door and the front door Note If your printer has a duplexer attached open the duplexer and then open the inner door Without a duplexer With a duplexer...

Page 39: ...2 Lift up the handles to unlock the transfer roller 3 Remove the transfer roller...

Page 40: ...4 Insert the new transfer roller and press down to hold the roller in place 5 Push the handles to lock the transfer roller in place 6 Close the doors of the printer...

Page 41: ...1 Remove the media tray by pulling it out all the way until it stops and then lift ing slightly and pull ing to release from the printer...

Page 42: ...2 Look inside the tray com partment While pressing the white tab remove the lower feed roller 3 Flip down the cover for the upper roller 4 Press the white tab for the upper roller and remove it...

Page 43: ...w upper feed rollers on the shaft 6 Close the upper roller cover 7 Insert the new lower feed rollers on the shaft 8 Follow steps 1 through 7 to replace the feed rollers for tray 3 and tray 5 9 Replace...

Page 44: ...1 To change the right tray of the high capacity input feeder remove tray 5 to access the feed rollers 2 Pull out the tray 7 of the high capacity input feeder...

Page 45: ...ull the feed roller cover towards you 4 While pressing the white tab remove the three feed rollers one at a time 5 Insert the three new feed rollers 6 Replace the feed roller cover 7 Push back the tra...

Page 46: ...1 Pull out the tray 6 2 Open the lower left door of the high capacity input feeder...

Page 47: ...3 While pressing the white tab of each roller remove the three feed rollers one at a time 4 Insert the three new feed rollers 5 Push the left tray back in and close the lower left door...

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Page 49: ...g on page 3 2 Tray Chaining on page 3 6 Collating Output on page 3 8 Stacking and Stapling on page 3 10 Working with Status Pages on page 3 14 Cancelling Ending Print Jobs on page 3 15 CrownView Print...

Page 50: ...300x300 dpi Built into all QMS 3260 4032 Print Systems this resolution has the fastest processing time for producing draft quality output 300x300 dpi resolution is also required by some printer emulat...

Page 51: ...Commands DOCs If you want the printer to use a lower default resolution when you restore defaults set this option to your choice and make any other necessary configuration settings and then use the Ad...

Page 52: ...SIMMs for the following To print complex graphics or complex PostScript documents For increased collation performance For increased spooling performance The ability of the printer to produce halftone...

Page 53: ...ted in this table are optimized for performance and the advanced settings are optimized for quality Menu Administration Emulations PostScript Halftone Type Choices Basic See the following table for de...

Page 54: ...ng the Administration Engine Toner Density setting You can choose to have the printer automatically draw media from the other tray inputbin when the current tray empties or switch to another output tr...

Page 55: ...t switch trays uses only the default tray On Any Switches to the next tray regardless of the size and type of media installed when the default input bin is empty Default On Notes Use the Operator Con...

Page 56: ...ach copy of the document exists as a whole unless chunk collation has occurred There are five ways to enable disable collation Use your application Check the documentation to see if your application i...

Page 57: ...n copies a and b of each set must be manually combined to create one collated document The order of printing is copy 1 a copy 2 a copy 3 a copy 4 a copy 1 b copy 2 b copy 3 b and copy 4 b Note If chun...

Page 58: ...application sends the complete job the requested number of times rather than sending it once and holding data in printer memory Also if you are collating stapled jobs your output will print better whe...

Page 59: ...job by job basis The configuration menu option allows you to select options from the printer control panel 2 This menu option allows you to select chaining for the output bins When your print jobs ex...

Page 60: ...again Note When removing paper from the output bins you must remove all the sheets from the tray for the printer to be able to update the counter on the bin For example if the bin was full at 670 shee...

Page 61: ...ge size the selected staple position and the selected orientation Menu Operator Control Output Finishing Staple Position Choices Off Front Corner Back Corner Center Default Off Paper Size Staple Posit...

Page 62: ...umables tracking period Administration Consumables Start Period menu Printer settings printer set up options for paper handling Current memory configuration printer memory settings Timeouts printer ti...

Page 63: ...terminating or spooled status It allows you to send an end of job indicator to a currently compiling print job wait ing on incoming data You don t have to press the Online button before using the Can...

Page 64: ...r to chapter 3 Additional Technical Information in the Reference Manual for a complete discussion of End Job Mode Press this button to The message window reads Cancel Access the Job Cancel menu JOB CA...

Page 65: ...1 0 2 Next twice Advance to the End Job mode JOB CANCEL END JOB Cancel or Select Select End Job END JOB IS SELECTED...

Page 66: ...browser software This section provides you with details on Setting up and using the webpage Configuring the printer to send email on error conditions and printer status The different types of pages i...

Page 67: ...ry and then type the printer name or the IP address of your QMS 3260 4032 6 Choose OK 7 Enter the printer name or IP address in the Go to URL address box to access the printer home page 1 8 1 Start yo...

Page 68: ...e is the starting point for all access to the printer webpages On this page you will find hotlinks to all of the supporting webpages for your printer Printer Graphic Information Product Printer Name H...

Page 69: ...enu Operator Control Inputbin Sheets Printed Lists the number of sheets of media printed to date during the current consumables tracking period Administration Consumables Start Period menu This number...

Page 70: ...link on the home page jumps to the Operator Control page This page contains a form which allows you to configure settings in your printer After you make your choices choose the Submit button to make t...

Page 71: ...Operator Control Orientation Default Inputbin Allows you to choose Upper or Optional as the input source Configuration Menu Operator Control Inputbin Outputbin Allows you to choose the default output...

Page 72: ...groups of printer configuration settings Each is described in more detail in the following pages Printer Setting on page 3 25 Communication Settings Input Buffer Sizes on page 3 26 Paper Sources on p...

Page 73: ...rors encountered during a print job Configuration Menu Administration Startup Options Do Error Handler Do Sys Start Identifies whether the printer controller checks the hard disk for a PostScript file...

Page 74: ...Resolution Identifies the printer resolution Configuration Menu Administration Engine Def Resolution Serial IF Identifies the settings for the serial interface Configuration Menu Administration Commun...

Page 75: ...e and type of media currently installed in the optional lower input feeder Configuration Menu Operator Control Custom Bin Optional Operator Control Media For Optional Bin Disk s Identifies how many ha...

Page 76: ...s downloaded fonts PostScript operators and forms Configuration Menu Administration Memory Manual Config K Menu for PSHeap Framebuffer Shows the size in KB of the Frame Buffer This client holds raster...

Page 77: ...ystem It s never increased or decreased The system memory subtracted from the total amount of RAM identifies the amount of RAM available for all the other memory clients Configuration Menu No equivale...

Page 78: ...ut Emulation Shows the maximum number of seconds emulations other than PostScript wait for incoming data Configuration Menu Administration Communications Timeouts Emulation Timeout ESP Shows the maxim...

Page 79: ...hotlink on the home page jumps to the Printer Jobs page This page contains information about the current jobs the printer is processing and information on the previous five jobs printed Current Job S...

Page 80: ...nting Printed Configuration Menu No equivalent Prio rity Shows the priority of each job Configuration Menu No equivalent Owner Shows the name of the owner of each current job Configuration Menu No equ...

Page 81: ...actual life expectancy will vary depending on these and other printing variables including continuous or intermittent printing ambient temperature and humidity Consumable Name Identifies the consumab...

Page 82: ...aining amount of the consumable in percentages not faces or sheets Configuration Menus Operator Control Consumables and Administration Consumables Mode Shows whether accounting is enabled or disabled...

Page 83: ...page can be used to set up internal support for the printer as well as to link to the QMS web site File Segment Shows whether accounting information is stored in the printer in a single file or in mu...

Page 84: ...reset to the current printer settings If you need assistance contact A text box for entering the name of a local expert Configuration Menu No equivalent Contact Number A text box for entering a local...

Page 85: ...e domain name of the printer Configuration Menu No equivalent Sender s address A text box for entering the address of the printer on the network Configuration Menu No equivalent To A text box for ente...

Page 86: ...r consumables such as the number of sheets faces and planes printed as well as the average coverage of toner Note The number of sheets faces printed statistics differ from the number of sheets printed...

Page 87: ...2 3 2 1...

Page 88: ...support 2 The Online Help hotlink on the home page jumps to any help information that has been configured on the System Support page Printer Help URL You can configure this to jump to your own help we...

Page 89: ...button on the printer home page you ll be linked to an HTML page located at the QMS web site From here you can link to a topic which applies to your specific problem You can also access a list of curr...

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Page 91: ...Automatic Jam Recovery on page 4 2 Preventing Media Jams on page 4 2 Understanding the Media Path on page 4 3 Understanding Jam Status Messages on page 4 6 Removing Media Jams on page 4 7...

Page 92: ...rk it is necessary to leave the printer turned on when you remove the jammed media There are several things you can do to reduce the occurrence of media jams Use paper envelopes labels and transparenc...

Page 93: ...ing the printer s media path will help you locate media jams The media path is different for the different printer options Refer to the following illustrations to view the path depending on the option...

Page 94: ...toner is applied Then it continues to the fuser 3 where the toner is melted into the surface of the media If two sided printing is selected the media is guided through the duplexer 4 for a return pat...

Page 95: ...then transported to the imaging area 2 where toner is applied Then it continues to the fuser 3 where the toner is melted into the surface of the media The media is fed through the horizontal transpor...

Page 96: ...he standard tray multipurpose tray or optional high capacity input feeder A misfeed jam may be as simple as a sheet of media not being picked up or it may be that the media was picked up but not fed p...

Page 97: ...earing jams from the multipurpose tray or the envelope feeder you must reload paper or envelopes to clear the jam message Just opening the printer door will not clear the message Caution To avoid dama...

Page 98: ...without touching the fuser WARNING The fuser unit is hot Do not remove a jam in this area until the fuser unit cools ACHTUNG Die Fixiereinheit wird sehr hei Bitte achten Sie darauf da sie diese einige...

Page 99: ...thes or any thing else it gets on If you accidentally get toner on your hands wash them in cool water If you accidentally get toner on your clothes lightly dust them off as much as possible If some to...

Page 100: ...4 2 Open the lower left door below the multi purpose tray 3 Remove any jammed paper a If the paper is jammed at the upper left cover pull it out in the direction of the arrow...

Page 101: ...the tray and remove the jammed paper in the direction of the arrow 4 Gently push the tray back in and close the upper and lower left doors Jams may occur here when media is fed from the tray Note When...

Page 102: ...ulling it out in the direction of the arrow 2 Remove all the media and then load the stack again 8 0 1 Lift the optional face up tray to unhook it and remove it 2 Pull out the media in the direction s...

Page 103: ...4 4 8 5 8 1 Open the duplexer 2 Open the upper left door 3 Remove any jammed media a If the leading edge of the media is already in the output bin pull out...

Page 104: ...fuser area pull it out carefully without touching the fuser WARNING The fuser unit is hot Do not remove a jam in this area until the fuser unit cools ACHTUNG Die Fixiereinheit wird sehr hei Bitte acht...

Page 105: ...t fully passed through the fuser contains unfused toner that can dirty your hands clothes or any thing else it gets on If you accidentally get toner on your hands wash them in cool water If you accide...

Page 106: ...4 5 8 1 Open the duplexer 2 Open the upper left door 3 Open the lower left door...

Page 107: ...d media shown a If the media is jammed at the upper left cover pull it out in the direction of the arrow b If the media is jammed at tray 2 3 or 5 pull out the tray and remove the jammed media in the...

Page 108: ...4 c Open the door below the multipurpose tray to check for jammed media d Pull out any jammed media...

Page 109: ...4 e If the media is jammed in the lower right tray 7 of the high capacity input feeder pull out and remove tray 5 and remove any jammed media f Pull out the lower left tray 6 and remove any jammed med...

Page 110: ...ay 7 check the paper feed area and remove any jammed paper there h If the media is jammed at the lower left door pull it out in the direction of the arrow 5 Gently push in the input trays 6 Close the...

Page 111: ...4 4 5 8 1 Pull on the latch to open the duplexer 2 Open the cover inside of the duplexer...

Page 112: ...4 3 Remove any media jam by pulling it out in the direction of the arrow 4 Close the inside cover and then close the duplexer...

Page 113: ...clearing jams from the envelope feeder you must reload envelopes to clear the jam message Just opening the printer door will not clear the message 1 Remove the enve lope feeder 2 Remove any jammed en...

Page 114: ...4 3 Reinsert the enve lope feeder...

Page 115: ...4 4 2 1 If media is jammed at the docking cover lift the handle and remove any jammed media 2 Open the cover of the media horizontal transport and remove any jammed media...

Page 116: ...4 3 Open the top cover of the stacker and remove any jammed media 4 Check jammed media at the output tray of the stacker and remove any paper found there...

Page 117: ...or Codes on page 5 13 Toner Cartridge Problems on page 5 20 Control Panel Problems on page 5 21 Windows Driver Problems on page 5 23 CrownNet Problems on page 5 23 Kanji Option Kit Problems on page 5...

Page 118: ...lacing a service call if one becomes necessary Status and service messages are displayed in the control panel message window They provide information about your printer and help you locate many proble...

Page 119: ...host computer using ftp if available Then reset the accounting files so that new jobs can be accepted If you don t want to use accounting you can disable it ACC FILE 95 FULL ACC FILE 90 FULL ACC FILE...

Page 120: ...e print queue will be canceled CANCEL ALL JOBS The Cancel key has been pressed and one or more of the print jobs in the print queue are being canceled Press Select for all jobs with a printing interpr...

Page 121: ...EX JAM Media is jammed in the duplexer Remove the jam END JOB The Cancel key has been pressed Press Select to provide an end of job indicator for a print job that does not have one EXTENDED ACCOUNTING...

Page 122: ...ersonnel only Contact your QMS vendor FINISHER MECHANICAL FAILURE There is a mechanical problem with the HCOS Correction of these errors is performed by qualified QMS service personnel only Contact yo...

Page 123: ...emove the jam PAPER MISMATCH The paper size specified in the print job is not in the tray selected Make sure the tray selected and the paper size match PRINTING STATUS A status page is printing Wait u...

Page 124: ...rvice message Correction of these errors is performed by qualified QMS service personnel only Contact your QMS vendor STAPLE CARTRIDGE NOT INSTALLED The staple cartridge is empty or has not been repla...

Page 125: ...e The job may not have an end of job indicator and therefore cannot end The message clears if more input arrives from the port or if you press the Cancel key No other jobs can be printed until this jo...

Page 126: ...ERVICE CALL MEMORY 06 Nonvolatile memory is broken down SERVICE CALL MEMORY 10 Malfunction of nonvolatile memory read write is detected SERVICE CALL FUSER 02 A timing error is detected in fuser SERVIC...

Page 127: ...switch is on FINISHER MECH L LIMIT 04 Finisher stacker tray 2 lowerlimit switch is on FINISHER MECH L LIMIT 06 Finisher stacker tray 3 lowerlimit switch is on FINISHER MECH FAILURE 02 Finisher mechan...

Page 128: ...al failure stapling operation FINISHER MECH STAPLING 12 Mechanical failure stapling operation FINISHER MECH STAPLING 14 Mechanical failure stapling operation FINISHER MECH STAPLING 15 Mechanical failu...

Page 129: ...ory for job 0 Not enough memory for job 1 Too many transformations 1 State lost 2 Math error 2 Math error 3 Job aborted 3 Job aborted 4 Instruction not recognized 4 Out of memory for macros 5 Wrong nu...

Page 130: ...ile you type the appropriate letters d and z These characters signify the end of the file and must always be included 1 To send the PRINTEST PS file you just created to the printer type copy b printes...

Page 131: ...the printer s serial port settings match those of the PC a Look for a command line like this in your AUTOEXEC BAT file MODE COM1 9600 N 8 1 P In this example the serial port settings are 9600 for baud...

Page 132: ...e AUTOEXEC BAT file Use the information in the follow ing table Pressthis key to The message window reads Online Offline Turn off the Ready indicator and enable printer configuration IDLE Menu Access...

Page 133: ...one or more times Advance to the correct baud rate BAUD RATE Select Select the displayed baud rate IS SELECTED SERIAL BAUD RATE Note If you need to change other settings press the Next key to access t...

Page 134: ...m the File menu choose Print Directory or Print Window A dialog box appears b Select the printing options you want and then choose OK This section contains a list of possible printer problems and solu...

Page 135: ...there a media jam If a paper jam message displays and the Error indi cator lights see chapter 4 Media Jams for information on clearing media jams 3 Is the printer receiving data from the computer If...

Page 136: ...or instructions If you continue to have problems with the ESP mode selecting the appro priate printer emulation contact your QMS vendor The toner cartridge is extremely sensitive to bright light and d...

Page 137: ...Type menu to print an advanced sta tus page your printer probably doesn t have enough free memory available To print an advanced status page you may need to reduce the amount of memory assigned to one...

Page 138: ...here is a cor relation between your use of a certain application and the printer resetting If so contact the application developer Downloading too many typefaces can overload the printer memory and ca...

Page 139: ...lled in the printer Is the printer connected to the network Is the printer plugged in turned on and correctly configured Do the printer start up and status pages list the interface Is the configuratio...

Page 140: ...mber of fonts that you are downloading When downloading a large number of fonts packet them in smaller groups for downloading For example instead of downloading 4 fonts at one time download 2 Are you...

Page 141: ...About Check that you are using the QMS Windows 3 1J driver If you are using a Macintosh ensure that the system is KanjiTalk and the appro priate Kanji screen fonts are installed The two Morisawa scree...

Page 142: ...it 3 If this solution doesn t work contact your QMS vendor to purchase another toner cartridge If the printer stops printing in the middle of your file try the following 1 Check your cable You could...

Page 143: ...s with possible solutions Try the solu tions in the sequence given If the solutions listed don t solve the problem place a ser vice call to your QMS vendor See the next section in this chapter Placing...

Page 144: ...in the sequence given If the solutions listed do not solve the problem place a service call to your QMS vendor 5 1 The toner cartridge may be defective Remove it and install a new toner cartridge 2 Y...

Page 145: ...toner cartridge may be defective Install a new toner car tridge If toner smudges are also on the back of the page the image transfer roller may be dirty Open the printer once and close it again to cle...

Page 146: ...ew toner car tridge if needed 1 Remove the toner cartridge and rock it as you do before install ing a new cartridge This redistributes toner inside the cartridge Reinstall the cartridge 2 If step 1 do...

Page 147: ...paper sup ply Toner does not adhere well to paper at the positions where it has become wet Replace the paper in the tray with dry paper and retest for irregular print 1 The components inside the tone...

Page 148: ...exhausted all efforts to revive it using the procedures in this chapter then you should be able to reload the system software to revive your printer You must contact QMS or your QMS vendor to obtain n...

Page 149: ...c Disk 2 system software disk 2 d Disk 3 system software disk 3 5 7 1 7 1 Turn the printer off 2 Connect the printer to a PC through the parallel port 3 While holding down any two buttons on the prin...

Page 150: ...are is loading the Online LED blinks off and on and the message window displays Downloading image via parallel port 9 After the new system software has been written to ROM the printer returns to IDLE...

Page 151: ...have the answers to these questions handy to help our technicians serve you more quickly 1 What is your phone number fax number and shipping address 2 What is the description of the problem 3 What is...

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Page 153: ...Sources of Support on page A 2 QMS World wide Offices on page A 4...

Page 154: ...t printer specifications options accessories consumables and prices In the United States and Canada call 800 633 7213 to reach Q FAX In all other countries call 334 633 3850 Have your fax number handy...

Page 155: ...pe of host computer you re using The type and version of operating system you re using The interface you re using and if serial the protocol for example XON XOFF The application and version you re usi...

Page 156: ...1 334 639 3347 National Service Service Information Installation and Maintenance Pricing 1 800 762 8894 On Site Service and Depot Repair Information 1 800 858 1597 7 00 am 7 00 pm Central Time Spare P...

Page 157: ...gium Netherlands and all unlisted coun tries Planetenbaan 60 Corner Plaza 3606 AK Maarssen The Netherlands 31 346 551333 Fax 31 346 550170 Internet http www qms nl V lizy Plus 1 Bis Rue du Petit Clama...

Page 158: ...01 30 Fax 46 8 600 01 33 Saskay House Unit 24 Sunninghill Business Park Peltier Road Sunninghill Johannesburg Republic of South Africa 27 11 807 6957 Fax 27 11 807 6960 United Kingdom and Ireland Old...

Page 159: ...Menu Chart Conventions on page B 2 Operator Control Menu on page B 3 Administration Menu on page B 4 Installation Menu on page B 10...

Page 160: ...nistration menu on page B 4 Installation menu on page B 10 The following conventions are used in the menu charts Some menu choices are marked as optional or with a indicating that the selection appear...

Page 161: ...ce up Order Reverse Normal Chain Inputbins Off On On Any Chain Option Multipurpose Sz Letter Legal Folio Executive 11x17 A3 A4 A5 B4 B5 Statement Postcard COM10 DL Monarch C5 Envelope Accounting Mode...

Page 162: ...r Handler Quick Config Manual Config Enable Disk Swap Toner Low Act Energy Saver Def Resolution Maintenance Image Alignment Default Paper Inputbin 1 7 Name Outputbin 1 5 Name Page Recovery Toner Low A...

Page 163: ...esident NIC CrownNet Mode Min K Spool Def Job Prio PS Protocol Spooling HW Config Factory Soft On On Idle On Input Idle Address No Yes No Yes No Yes Address Page Reset Reset Ring Speed Source Routing...

Page 164: ...P IP Protocol Network Ident Connection Zone Name Disabled LaserWriter QMS RC Res Conventional Spooling Zone Part 1 Zone Part 2 Enabled HP Zoner Res Both Default Idle Administration Communications Resi...

Page 165: ...4 Common EtherTalk LAN Manager NetWare TCP IP Protocol Printer Name Default Disabled Yes No Enabled Idle Administration Communications Resident NIC CrownNet Optional NIC Optional...

Page 166: ...Srv Name 3 PServer Name 2 Printer Name 3 Frame Type 802 3 IPX Addr Ether 2 IPX Addr 802 2 IPX Addr Default PServer Name 1 PServer Name 2 PServer Name 3 Job Check Delay Conf Check Delay Burst Mode PSe...

Page 167: ...istration Communications Resident NIC CrownNet Internet Default Secure Accnting LPD SNMP Mask Chan Assignment NMS 1 5 Router Address Files Timeout Banner None Community Internet Address Access Remove...

Page 168: ...Operator Control Idle Administration Installation Enter password Use Operator Pwd Off On Admin Password Enter password Use Admin Pwd Off On Operator Passwrd Optional...

Page 169: ...on page C 2 Remove the HCOS on page C 3 Remove the Face Up Tray on page C 7 Remove the Duplexer on page C 7 Removing the Envelope Feeder on page C 9 Removing the HCIF on page C 10 Repacking the Printe...

Page 170: ...00 If you need to return the printer for service in the US call QMS Customer Service at 1 334 633 1072 for an RMA Return Merchandise Authorization number before shipping the printer In other countries...

Page 171: ...Skip this section if you do not have the optional HCOS 1 Unplug the interface cable from the rear of the printer 2 Unscrew the locking screw that secures the HCOS to the printer...

Page 172: ...3 Pull the HCOS away from the printer 4 Push the locking bar away from the HCOS to free it from the printer...

Page 173: ...5 Unplug the power cable connected to the right side of the printer 6 Move the HCOS away from the printer...

Page 174: ...screws on the con necting bracket on the right side of the printer to remove it 8 Remove the vertical transport unit from the top of the printer 9 Store the HCOS and its components in a safe place for...

Page 175: ...ray 1 Unhook the face up tray from the left side of the printer 2 Store the face up tray in a safe place for reinstalling later 4 Skip this section if you do not have the optional duplexer 1 Disconnec...

Page 176: ...Open the duplexer and unhook the safety wire at the rear 3 Lower the duplexer to a horizontal posi tion and gently lift the duplexer straight up 4 Store the duplexer in a safe place for rein stalling...

Page 177: ...f you do not have the optional envelope feeder 1 Pull out the envelope feeder by grasping the sides and firmly pulling 2 Store the envelope feeder in a safe place for reinstalling later 3 Replace the...

Page 178: ...Skip this section if you do not have the optional high capacity input feeder 1 Disconnect the HCIF interface cable from the rear of the printer 2 Remove trays 3 and 5...

Page 179: ...nt ing bracket on the right side of the printer HCIF frame by loosening and removing the thumb screw 4 Remove the mount ing bracket on the left side of the printer HCIF frame by loosening and removing...

Page 180: ...grasping the hand holds WARNING Your printer weighs approximately 91 lbs 41 3 kg without consumables Be sure to have help when lifting and moving it ACHTUNG Das Gewicht dieses Druckers betr gt ohne V...

Page 181: ...d tape the shipping spacer between the folded up multipurpose tray and the printer 4 Reinsert the shipping spacers in the paper trays and tape the trays closed 5 With another person stand on the left...

Page 182: ...0 6 Place the printer back onto the sup ports on top of the original shipping pal let 7 Replace the original consumables box and the shipping spacers...

Page 183: ...acers 9 Slide the corner sup ports into the ship ping carton and replace the top ship ping spacer and cover 10 Close the top and secure with shipping tape 11 Reinsert the four shipping plugs to secure...

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Page 185: ...paper file full message 5 3 Active jobs message 5 3 Adjust x bin message 5 4 Administration menu B 4 AppleTalk Testing communication 5 18 Automatic jam recovery 4 2 Bin jam message 5 7 Blank pages 5 2...

Page 186: ...e Toner option 3 6 Consumables Status hotlink 3 32 Control panel Cancel button 3 15 Messages 5 2 Problems 5 21 Created files message 5 5 Creating x file message 5 5 CrownNet Troubleshooting 5 23 Crown...

Page 187: ...hanical failure message 5 6 Fuser Replacing 2 22 Fuser jam message 5 6 General settings Hotlink 3 24 Halftone Type menu 3 5 Halftone types 3 4 Hard disk status Hotlink 3 29 High capacity feeder Jam re...

Page 188: ...Removing exit jams 4 12 Removing face up tray 4 12 Removing high capacity output stacker 4 25 Removing input jams 4 9 4 16 Removing multipurpose tray jams 4 11 Job offset See Offset stacking Jobs Inc...

Page 189: ...3 27 Minimum 3 4 Requirements 3 4 Menus Administration B 4 CrownNet B 5 Installation B 10 Operator Control B 3 Messages 5 2 See Service Message See Status Message Misfeed jam message 4 6 Mode command...

Page 190: ...aning 2 19 Cleaning exterior 2 19 Handling 2 18 Home page 3 20 Jobs hotlink 3 31 Lifting 2 18 Maintenance Preventive 2 21 Name assigning 3 18 Preventive maintenance 2 21 Printer Setting hotlink 3 25 P...

Page 191: ...ser software 3 18 Printer webpage 3 18 Shipping printer C 2 Replacement packaging C 2 RMA number C 2 showpage operator PostScript 5 14 SIMMs 3 4 Software Macintosh 5 22 Solid black image 5 28 Stacking...

Page 192: ...er cartridge 5 5 Toner cartridge failure warning 5 6 Toner low 5 8 Toner out 5 8 Transport jam 5 8 Waiting for idle 5 9 Waiting on input end job 5 9 Waiting on input end job 5 9 Warming up 5 9 x Activ...

Page 193: ...ript errors 5 22 Print quality 5 26 Printer problem checklist 5 18 Printer resets 5 22 Reloading system software 5 32 RMA number C 2 See also Print quality problems Service call placing 5 35 Service m...

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