QNAP TS-464eU, User Manual

Page 1: ...TS x64eU TS 464eU TS 864eU TS 864eU RP User Guide Document Version 1 28 03 2022 ...

Page 2: ...xpansion Unit Installation 34 Installing Handles 36 Rail Kits 38 QTS Installation 38 Installing QTS Using Qfinder Pro 38 Installing QTS Using the Cloud Key 41 4 Basic Operations Power Button 45 Reset Button 46 LEDs 46 Audio Alert 48 5 NAS Migration NAS Migration Requirements 50 Status and Setting Changes after NAS Migration 50 Migrating a NAS 51 Migrating NAS Data Using HBS 3 52 Preparing the Dest...

Page 3: ...y Cloud Key 58 myQNAPcloud 58 myQNAPcloud Link 58 Qfinder Pro 58 QNAP ID 58 QTS 58 8 Notices Limited Warranty 59 Disclaimer 59 GNU Public License 59 CE Notice 67 UKCA Notice 67 FCC Notice 67 VCCI Notice 68 BSMI Notice 68 SJ T 11364 2006 68 2 ...

Page 4: ...at the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings pro...

Page 5: ...ter for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Tip Model specifications are s...

Page 6: ...backward compatible with SATA 3 Gbps drives Drive compatibility 3 5 inch bays 3 5 inch SATA hard disk drives 2 5 inch SATA hard disk drives 2 5 inch SATA solid state drives Note For the list of compatible drive models and expansion cards go to https www qnap com compatibility M 2 SSD slots 2 x PCIe Gen 3 x1 NVMe M 2 SSD form factor 2280 SSD cache acceleration support This device supports SSD cache...

Page 7: ...re not included with the NAS and must be purchased separately For details contact an authorized reseller or go to https shop qnap com Information on rail kit installation can be found in the installation guide included in the rail kit package For details go to https www qnap com go product rail kit Power supply unit 1 x 100W 100 240V AC 50 60Hz 1 x 300W 100 240V AC 50 60Hz 2 x 300W 100 240V AC 50 ...

Page 8: ...eU RP 4G 32 Screws for 2 5 inch drives TS 464eU 4G 12 TS 864eU 4G 24 TS 864eU RP 4G 24 Quick Installation Guide QIG 1 Components Front Panel TS 464eU 4G No Component No Component 1 Drive 1 LED 6 M 2 SSD 2 LED 2 Drive 2 LED 7 LAN LED 3 Drive 3 LED 8 Expansion unit LED 4 Drive 4 LED 9 Status LED 5 M 2 SSD 1 LED 10 Power button TS x64eU User Guide Product Overview 7 ...

Page 9: ...mponent 1 Power button 4 Expansion unit LED 2 Status LED 5 Drive LEDs 3 LAN LED Rear Panel TS 464eU 4G No Component No Component 1 Reset button 6 Kensington security slot 2 USB 2 0 Type A ports 7 Power input TS x64eU User Guide Product Overview 8 ...

Page 10: ...abit Ethernet speed LED 5 HDMI port TS 864eU 4G No Component No Component 1 PCIe low profile cover 6 2 5 Gigabit Ethernet activity LED 2 2 5 Gigabit Ethernet ports RJ45 7 2 5 Gigabit Ethernet speed LED 3 Power input 8 HDMI port 4 USB 3 2 Gen 2 Type A ports 9 Reset button 5 USB 2 0 Type A ports 10 TS x64eU User Guide Product Overview 9 ...

Page 11: ...pe A ports 2 2 5 Gigabit Ethernet ports RJ45 7 2 5 Gigabit Ethernet activity LED 3 Power supply unit 1 8 2 5 Gigabit Ethernet speed LED 4 Power supply unit 2 9 HDMI port 5 USB 3 2 Gen 2 Type A ports 10 Reset button System Board TS 464eU 4G TS x64eU User Guide Product Overview 10 ...

Page 12: ... slot 2 3 M 2 SSD slot 2 2 Memory slot 1 4 M 2 SSD slot 1 TS 864eU 4G TS 864eU RP 4G No Component No Component 1 PCIe slot 1 PCIe 3 0 x2 3 Memory slot 2 2 Memory slot 1 Drive Numbering TS 464eU 4G TS x64eU User Guide Product Overview 11 ...

Page 13: ... to components ensure that the drives and other internal system components have cooled before touching them Observe electrostatic discharge ESD procedures to avoid potential injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more po...

Page 14: ...ure 27 C 80 6 F Flat anti static surface without exposure to direct sunlight liquids or chemicals Hardware and peripherals Storage drives For the list of compatible drive models go to https www qnap com compatibility Network cable Tools Phillips 1 or 2 screwdriver Anti static wrist strap Setting Up the NAS Important Read all safety requirements and information carefully before setting up the NAS o...

Page 15: ...stalling M 2 Solid State Drives 3 Connect the power cord and all applicable cables 4 Power on the NAS 5 Install QTS For details see QTS Installation 6 Log on to QTS TS x64eU User Guide Product Overview 14 ...

Page 16: ... 2 5 inch solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power o...

Page 17: ... a Place the tray on the drive so that the holes on the tray are aligned with those on the drive b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay TS x64eU User Guide Installation and Configuration 16 ...

Page 18: ...tic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Pull the tray handle outward b Pull the tray out TS x64eU User Guide Installation and Configuration 17 ...

Page 19: ... a Place the tray on the drive so that the holes on the tray are aligned with those on the drive b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay TS x64eU User Guide Installation and Configuration 18 ...

Page 20: ...ocedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Note QNAP recommends installing heatsinks on the M 2 SSD controllers to enhance cooling efficiency and to ensure consistent performance Before installing non QNAP heatsinks ensure tha...

Page 21: ...stall a heatsink on the M 2 SSD a Locate the controller on the M 2 SSD Note The M 2 SSD heatsink is an optional purchase For details see https www qnap com go product ts 464eu The controller location varies depending on the model and manufacturer of the M 2 SSD For details refer to the documentation or contact the manufacturer 6 Install the M 2 SSD a Pull out the pushpin b Verify the M 2 SSD conne...

Page 22: ...c Carefully press down the M 2 SSD until the pushpin locks the drive into place 7 Attach the case cover a Place the cover on the device TS x64eU User Guide Installation and Configuration 21 ...

Page 23: ...ity of the NAS by upgrading memory modules Use only QNAP memory modules to maintain system performance and stability You can purchase QNAP memory modules from authorized resellers For details on slot numbering see System Board Warning Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other movin...

Page 24: ...e device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Loosen the screws b Slide the cover back c Lift the cover off the device 5 Remove an existing module TS x64eU User Guide Installation and Configuration 23 ...

Page 25: ...sed from the slot Warning Attempting to remove a module that is not completely released may damage the module and the system board c Hold the module by the edges d Carefully slide the module out of the slot Warning Do not touch the internal components particularly the metal connectors TS x64eU User Guide Installation and Configuration 24 ...

Page 26: ...rt the module into the slot c Verify that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the case cover a Place the cover on the device TS x64eU User Guide Installation and Configuration 25 ...

Page 27: ...Hardware Information c Check the value for Total memory Installing Expansion Cards The TS x64eU series supports selected expansion cards some of which require QNAP PCIe brackets QNAP branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the TS x64eU Warning Moving fan blades Keep your hands and other body parts away from moving fan blades TS x64e...

Page 28: ...bility list before installation For more information see www qnap com compatibility 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Loosen the screws b Slide the cover back c Lift the cover off the device TS x64eU User Guide Installation and Configuration 27 ...

Page 29: ...e the screws that secure the module to the chassis b Remove the module from the chassis 6 Remove the PCIe cover a Remove the screw that secures the cover b Pull the cover away from the slot TS x64eU User Guide Installation and Configuration 28 ...

Page 30: ...cket to the expansion card a Remove all screws of the existing bracket b Carefully pull the bracket away from the card c Attach the QNAP bracket to the card using the same screws TS x64eU User Guide Installation and Configuration 29 ...

Page 31: ...Insert the card into the riser card slot 9 Attach the screw 10 Attach the expansion card module a Insert the module into the chassis b Attach the screws that secure the module to the chassis TS x64eU User Guide Installation and Configuration 30 ...

Page 32: ...11 Attach the case cover a Place the cover on the device b Slide the cover forward c Tighten the screws TS x64eU User Guide Installation and Configuration 31 ...

Page 33: ...avoid serious injuries a trained service technician must disconnect all PSU cords before installing or replacing system components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet and the power supply unit PSU that you are replacing 3 Firmly press the latch toward the handle and then pull the PSU out TS x64eU User Guide Installation and Configuration 32 ...

Page 34: ... electrical outlet 6 Power on the NAS 7 Enable alerts for PSU failures a Log on to QTS as administrator b Go to Control Panel System Hardware General c Select Enable Redundant Power Supply Mode d Click Apply All TS x64eU User Guide Installation and Configuration 33 ...

Page 35: ...n 2 Type C to Type C cable TR 004U Uses a USB 3 2 Gen 1 Type C interface Supports SATA HDD SDD USB 3 2 Gen 1 Type A to Type C cable RAIL B02 TL D800C Uses a USB 3 2 Gen 2 Type C interface Supports SATA HDD SDD USB 3 2 Gen 2 Type A to Type C cable USB 3 2 Gen 2 Type C to Type C cable TL R1200C RP Uses a USB 3 2 Gen 2 Type C interface Supports SATA HDD SDD USB 3 2 Gen 2 Type A to Type C cable RAIL B...

Page 36: ... USB cable to a USB 3 2 Gen 2 Type A port on the NAS 2 Power on the expansion units 3 Verify that the expansion units are recognized by the NAS a Log on to QTS as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed Connecting SATA JBOD Expansion Units The TS 864eU 4G and TS 864eU RP 4G support connecting a maximum of one SATA JBOD expansio...

Page 37: ...OD expansion units 5 Power on the NAS 6 Verify that the expansion units are recognized by the NAS a Log on to QTS as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed Installing Handles Installing handles enables you to better grip and further secure the NAS on a rack Handles on the TS 464eU require manual installation 1 Power off the NA...

Page 38: ...ngle bracket with the holes on the chassis Note Ensure that the handle faces the same direction as the front panel b Attach the screws 4 Install a second handle on the other side of the chassis 5 Power on the NAS TS x64eU User Guide Installation and Configuration 37 ...

Page 39: ...r Network cable Qfinder Pro installer Cloud installation If the NAS is connected to the internet you can do the following Scan the QR code on the NAS Log into your myQNAPcloud account Use myQNAPcloud Link to remotely access your NAS Complete the steps in the Smart Installation Guide wizard For details see Installing QTS Using the Cloud Key Computer or mobile device Network cable myQNAPcloud accoun...

Page 40: ...b Click Browse The file upload window appears c Select the firmware file version d Click Next The system downloads the latest firmware version and restarts the NAS e Click Start Smart Installation 8 Click Next The Enter the NAS name and administrator s password screen appears 9 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z...

Page 41: ...he NAS date and time will be the same as the configured time Synchronize with an Internet time server automatically Click Synchronize with an Internet time server automatically The NAS time will be the same as the NTP server 12 Click Next The Configure the network settings screen appears 13 Configure the network settings using any of the following methods Methods User Actions Obtain an IP address ...

Page 42: ...1 Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation page using one of the following methods On your computer go to your respective region s site to download QTS China https install qnap com cn Global https install qnap com Scan the QR code on the NAS using a mobile device The web page lists all the uninitialized QNAP NAS devices on the local network 4 Find your...

Page 43: ...able version a Select Latest available version b Click Next The system downloads the latest firmware version and restarts the NAS c Click Start Smart Installation Uploaded version a Select Uploaded version b Click Browse The file upload window appears c Select the firmware file version d Click Next The system downloads the latest firmware version and restarts the NAS e Click Start Smart Installati...

Page 44: ...e time Enter manually a Select Input Manually b Specify the date and time The NAS date and time will be the same as the configured time Synchronize with an Internet time server automatically Click Synchronize with an Internet time server automatically The NAS time will be the same as the NTP server 14 Click Next The Configure the network settings screen appears 15 Configure the network settings us...

Page 45: ...t your device to a computer using a Thunderbolt cable 17 Click Next The Summary screen appears 18 Review the settings 19 Click Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 20 Click Confirm QTS is installed TS x64eU User Guide Installation and Configuration 44 ...

Page 46: ...ress and hold the button for 1 5 seconds The device powers off Force power off Press and hold the button for 5 seconds The device powers off Important Use this method only when the device is unresponsive Note After forcing the device to power off the fans will spin very fast for about 3 seconds This is normal and to be expected TS x64eU User Guide Basic Operations 45 ...

Page 47: ... frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data after an advanced system reset recreate t...

Page 48: ...ard drive The device is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred Flashes red every 0 5 seconds The device is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes green every 0 5 seconds The device is starting up The device is not configured A drive is not formatted Green The dev...

Page 49: ...ve was detected Expansion Blue A QNAP USB or SATA external storage device is connected Off No expansion unit has been detected Audio Alert Duration Frequency Description Short beep 0 5 seconds 1 The NAS is starting up When the reset button is pressed for 3 seconds the NAS resets configurations When the reset button is pressed for 10 seconds the NAS resets configurations and reboots When the reset ...

Page 50: ...hed full capacity A storage pool status error occurred The disk volume is about to reach its full capacity The disk volume has reached its full capacity The drives are in degraded mode The drive is rebuilding A volume status error occurred A drive is plugged in or out 1 The NAS is powering off The NAS was powered off by force shutdown hardware shutdown The NAS was powered on successfully and is re...

Page 51: ...o an ARM NAS The destination NAS must run on the same QTS version as the source NAS or later The destination NAS must have sufficient free drive bays to accommodate all the drives that you are migrating from the source NAS For NAS models that do not support NAS migration you can migrate existing data using HBS 3 For details see Migrating NAS Data Using HBS 3 Status and Setting Changes after NAS Mi...

Page 52: ...nfigured Licenses Licenses are not migrated Warning To prevent losing all your software licenses QNAP recommends deactivating licenses on the source NAS before data migration Applications If the destination NAS has less RAM than the source NAS the following features and applications might not function Virtualization Station Qsirch and Snapshots Services Only services supported by the destination N...

Page 53: ...n NAS using HBS 3 Preparing the Destination NAS 1 Log on to QTS 2 Create one or more storage pools For details see the Creating a Storage Pool topic in the QTS user guide 3 Create one or more volumes For details see the Volume Creation topic in the QTS user guide 4 Create shared folders on the destination NAS For details see the Creating a Shared Folder topic in the QTS user guide 5 Install HBS 3 ...

Page 54: ...Space window appears 6 Select the destination NAS as the destination storage space and specify the following Setting Description Name The name used to identify the storage space IP address Host name The IP address or hostname used to access the storage space Tip Click to scan for available devices Port The port number used to access the storage space This value must be between 1 to 65535 Password ...

Page 55: ... 13 Click Next The Rules screen appears 14 Optional Configure job rules 15 Click Next The Summary screen appears 16 Review the job summary 17 Click Create The source NAS runs the created one way sync job Note It may take several minutes to migrate shared folders from the source NAS to the destination NAS Importing Local Users or Group Settings to the Destination NAS 1 Power on the source NAS 2 Bac...

Page 56: ...S log on to QTS b Go to Control Panel Privilege Users c Click Create and then click Import Export Users d Select Import user and user group settings Note You can select whether to send a notification mail to newly created users or overwrite duplicate users e On your computer select the user settings file exported from the source NAS The source NAS user settings file is imported to the destination ...

Page 57: ... One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove ...

Page 58: ...number One or two member drives in two different pairs fail RAID 50 Yes 6 One disk per subgroup fails RAID 60 Yes 8 Two disks per subgroup fail Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com go nas migration Expansion Unit Compatib...

Page 59: ...Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services QTS QNAP NAS operating system TS x64eU User Guide Glossary 58 ...

Page 60: ...ion QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation and all accompanying software and specifically disclaims its quality performance merchantability or fitness for any particular purpose QNAP reserves the right to revise or update its products software or documentation without obligation to notify any...

Page 61: ...ed this version of the GPL to prohibit the practice for those products If such problems arise substantially in other domains we stand ready to extend this provision to those domains in future versions of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on ...

Page 62: ...the work The Corresponding Source need not include anything that users can regenerate automatically from other parts of the Corresponding Source The Corresponding Source for a work in source code form is that same work 3 Basic Permissions All rights granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This Licens...

Page 63: ...ture extensions of the covered work and which are not combined with it such as to form a larger program in or on a volume of a storage or distribution medium is called an aggregate if the compilation and its resulting copyright are not used to limit the access or legal rights of the compilation s users beyond what the individual works permit Inclusion of a covered work in an aggregate does not cau...

Page 64: ...dification has been made If you convey an object code work under this section in or with or specifically for use in a User Product and the conveying occurs as part of a transaction in which the right of possession and use of the User Product is transferred to the recipient in perpetuity or for a fixed term regardless of how the transaction is characterized the Corresponding Source conveyed under t...

Page 65: ...ng where to find the applicable terms Additional terms permissive or non permissive may be stated in the form of a separately written license or stated as exceptions the above requirements apply either way 9 Termination You may not propagate or modify a covered work except as expressly provided under this License Any attempt otherwise to propagate or modify it is void and will automatically termin...

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Page 67: ... later version applies to it you have the option of following the terms and conditions either of that numbered version or of any later version published by the Free Software Foundation If the Program does not specify a version number of the GNU General Public License you may choose any version ever published by the Free Software Foundation If the Program specifies that a proxy can decide which fut...

Page 68: ...g two conditions 1 This device may not cause harmful interference 2 This device must accept any interference received including interference that may cause undesired operation Note This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interferenc...

Page 69: ...切な対策を講ずるよう要求されることがありま す VCCI A BSMI Notice 警告使用者 這是甲類的資訊產品 在居住的環境中使用時 可能會造成射頻干擾 在 這種情況下 使用者會被要求採取某些適當的對策 SJ T 11364 2006 本产品符合中国 RoHS 标准 以下表格标示此产品中某有毒物质的含量符合中国 RoHS 标准规定的限量要求 本产品上会附有 环境友好使用期限 的标签 此期限是估算这些物质 不会有泄漏或突变 的年限 本产品可能 包含有较短的环境友好使用期限的可替换元件 像是电池或灯管 这些元件将会单独标示出来 部件名称 有毒有害物质或元素 铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 ...

Page 70: ...镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS x64eU User Guide Notices 69 ...