QNAP TS 77XU Series, User Manual

Page 1: ...TS x77XU TS 977XU TS 977XU RP User Guide Document Version 6 01 06 2021 ...

Page 2: ...ling Expansion Cards 23 Hot swapping Redundant Power Supply Units 27 Installing Handles on TS 977XU and TS 977XU RP 29 Rail Kits 30 Expansion Unit Installation 30 QTS Installation 33 Installing QTS Using Qfinder Pro 34 Installing QTS Using the Cloud Key 35 4 Basic Operations Power Button 37 Reset Button 37 Reset Button 38 LEDs 38 Audio Alert 40 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud ...

Page 3: ...QTS 45 7 Notices Limited Warranty 46 Disclaimer 46 BSMI Notice 46 CE Notice 47 FCC Notice 47 GNU Public License 47 SJ T 11364 2006 55 2 ...

Page 4: ...s that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings...

Page 5: ...erform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Tip Model specifications are subject to change without prior notice To see the latest speci...

Page 6: ...4 x 3 5 inch SATA 6 Gbps bays 5 x 2 5 inch SATA 6 Gbps bays Drive compatibility 3 5 inch SATA hard disk drives 2 5 inch SATA hard disk drives 2 5 inch SATA solid state drives Important 2 5 inch drive trays only support drives with a maximum height of 9 5 mm Network 10 Gigabit Ethernet ports 2 x 10 GbE SFP SmartNIC Gigabit Ethernet ports 2 x GbE RJ45 External I O Ports Expansion Slots PCIe slots 1 ...

Page 7: ...rail kit package Power supply unit TS 977XU 250W 100 240V AC 50 60Hz TS 977XU RP 2 x 300W 100 240V AC 50 60Hz Warning To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet System battery CR2032 lithium battery 3V 225 mAh Sound level TS 977XU 39 2 db A TS 977XU RP 43 8 db A Note The sound level was tested at a bystander pos...

Page 8: ... 1 Power cord TS 977XU 1 TS 977XU RP 2 Ethernet cable 2 Screws for 2 5 inch drives TS 977XU TS 977XU RP 32 Screws for 3 5 inch drives TS 977XU TS 977XU RP 36 Quick Installation Guide QIG 1 Components Front Panel TS 977XU TS 977XU RP No Component No Component 1 Status LED 3 Drive LEDs 2 LAN LED 4 Power button TS x77XU User Guide Product Overview 7 ...

Page 9: ...ort 3 10GbE SFP 6 Ethernet port 2 GbE RJ45 2 USB 3 2 Gen 2 Type A port 7 USB 3 2 Gen 1 Type A ports 3 Ethernet port 1 GbE RJ45 8 Ethernet port 4 10GbE SFP 4 PCIe low profile cover 9 Reset button 5 Power input TS 977XU RP TS x77XU User Guide Product Overview 8 ...

Page 10: ... Gen 1 Type A ports 4 PCIe low profile cover 9 Ethernet port 4 10GbE SFP 5 Power supply unit 1 10 Reset button System Board TS 977XU TS 977XU RP No Component No Component 1 PCIe slot 1 PCIe 3 0 x16 4 Memory slot 2 Channel A DIMM 2 2 Memory slot 4 Channel B DIMM 4 5 Memory slot 1 Channel A DIMM 1 3 Memory slot 3 Channel B DIMM 3 TS x77XU User Guide Product Overview 9 ...

Page 11: ... before performing any operations General Instructions The device should be stored in a secure location with restricted access controlled through the use of a tool lock and key or any means of security Only qualified skilled and authorized persons with knowledge of all restrictions safety precautions and installation and maintenance procedures should have physical access to the device TS x77XU Use...

Page 12: ...g system components System Battery To avoid potential battery explosion causing injury or damage to components ensure that you replace the existing battery with a battery of the same type Dispose of used batteries properly according to local regulations or the instructions of the battery manufacturer Moving Parts Moving fan blades Keep your body parts away from moving fan blades while the device i...

Page 13: ...mponents 1 Place your NAS device in an environment that meets the requirements For details see Installation Requirements 2 Install the drives For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Trays Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Trays Installing 2 5 inch Solid State Drives on 2 5 inch Trays 3 Connect the power cord and all applicabl...

Page 14: ...tate drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive and installing QTS deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power...

Page 15: ...ve on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay TS x77XU User Guide Installation and Configuration 14 ...

Page 16: ...electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Pull the tray handle outward b Pull the tray out TS x77XU User Guide Installation and Configuration 15 ...

Page 17: ...ve on the tray so that the holes on the bottom of the drive are aligned with the holes on the bottom of the tray b Attach the screws 4 Load the tray into the bay a Insert the tray into the bay TS x77XU User Guide Installation and Configuration 16 ...

Page 18: ...ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the top cover a Remove the screws connecting the top cover to the chassis b Lift the top cover up TS x77XU User Guide Installation and Configuration...

Page 19: ...s b Pull the tray out 4 Install a drive on the tray a Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray b Attach the screws to further secure the drive TS x77XU User Guide Installation and Configuration 18 ...

Page 20: ...ray into the bay b Attach the screw that secures the drive tray to the chassis 6 Attach the top cover a Place the cover on the NAS b Attach the screws connecting the top cover to the chassis TS x77XU User Guide Installation and Configuration 19 ...

Page 21: ...les Ensure that each memory channel uses identical modules See table below for details Channel name Slot numbering Channel A Slots 1 2 Channel B Slots 3 4 When installing one module use the slot furthest from the CPU slot 4 When installing two modules use slots 2 and 4 When installing four modules use slots 2 and 4 for the first pair and slots 1 and 3 for the second pair For details on slot number...

Page 22: ... Disconnect all cables and external attachments 4 Remove the case cover a Remove the screws connecting the top cover to the chassis b Lift the cover off the device 5 Remove an existing module a Push the retention clips outward simultaneously to release the module Warning Attempting to remove a module that is not completely released may damage the module and the motherboard b Hold the module by the...

Page 23: ...the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the case cover a Place the cover on the device b Attach the screws connecting the top cover to the chassis TS x77XU User Guide Installation and Configuration 22 ...

Page 24: ... cards some of which require QNAP PCIe brackets QNAP branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the device Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blade...

Page 25: ...pe e Locate a specific component or device model in the list f Optional Click the corresponding Note icon to view more information 2 Power off the device 3 Disconnect the power cord from the electrical outlet 4 Disconnect all cables and external attachments 5 Remove the top cover a Remove the screw that secures the cover to the chassis b Lift the cover off the device 6 Remove the PCIe cover a Remo...

Page 26: ...he screw that secures the cover to the bracket b Pull the cover away from the slot 8 Install the expansion card a Insert the card into the PCIe slot on the bracket b Attach the screw TS x77XU User Guide Installation and Configuration 25 ...

Page 27: ... into the PCIe slot on the system board b Attach the screws that secure the bracket to the chassis 10 Attach the case cover a Place the cover on the device b Attach the screws connecting the top cover to the chassis TS x77XU User Guide Installation and Configuration 26 ...

Page 28: ...g The NAS may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect all PSU cords before installing or replacing system components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet and the power supply unit PSU that you are replacing 3 Firmly press the latch toward the handle and then pull the PSU out TS x77XU U...

Page 29: ...electrical outlet 6 Power on the device 7 Enable alerts for PSU failures a Log on to QTS as administrator b Go to Control Panel System Hardware General c Select Enable Redundant Power Supply Mode d Click Apply All TS x77XU User Guide Installation and Configuration 28 ...

Page 30: ...n an angle bracket a Align the openings on the handle with the two round screw holes on the angle bracket b Attach the screws to lock the handle to the angle bracket 3 Install the angle bracket on the device a Align the holes on the angle bracket with the holes on the chassis Note Ensure that the handle faces the same direction as the front panel b Attach the screws TS x77XU User Guide Installatio...

Page 31: ...U RP RAIL B02 You can find installation information in the rail kit package Expansion Unit Installation The TS x77XU supports both SAS and USB expansion units Expansion Unit Model Description Required Accessories REXP 1000 Pro Uses a SAS 6 Gbps SFF 8088 interface Supports SATA HDD SSD SAS 6G2E storage expansion card mini SAS SFF 8088 cable TL D800C Uses a USB 3 2 Gen 2 Type C interface Supports SA...

Page 32: ...USB 3 2 Gen 2 Type C to Type C cable TR 004U Uses a USB 3 2 Gen 1 Type C interface Supports SATA drives USB 3 2 Gen 1 Type A to Type C cable USB 3 2 Gen 2 Type C to Type C cable RAIL B02 TL R400S Uses a SATA 6 Gbps SFF 8088 interface Supports SATA HDD SSD 1 x SFF 8088 connector cable QXP 400eS A1164 host bus adapter RAIL B02 TL R1200C RP Uses a USB 3 2 Gen 2 Type C interface Supports SATA drives U...

Page 33: ...rage Snapshots Overview System c Verify that the expansion units are listed Connecting USB Expansion Units To connect the device to USB expansion units USB Type A to USB Type C cables or USB Type C to USB Type C cables are required For required accessories details see Expansion Unit Installation TS x77XU User Guide Installation and Configuration 32 ...

Page 34: ...erview System c Verify that the expansion units are listed QTS Installation The TS x77XU uses the QNAP QTS operating system You can install QTS using any of the following methods Method Description Requirements Qfinder Pro installation Recommended If the NAS is connected to your local area network you can do the following Locate the NAS using Qfinder Pro Complete the steps in the Smart Installatio...

Page 35: ...om utilities 4 Locate the NAS in the list and then double click the name or IP address The Smart Installation Guide opens in the default web browser 5 Click Start Smart Installation Guide The Enter the NAS name and administrator s password screen appears 6 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hy...

Page 36: ... com Scan the QR code on the NAS using a mobile device The web page lists all the uninitialized QNAP NAS devices on the local network 4 Find your NAS from the list and then click Initialize Note If your NAS is not listed follow the instructions on the web page to specify the Cloud Key on the NAS The installation wizard opens in the default web browser 5 Create an account or sign in to myQNAPcloud ...

Page 37: ...ne date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 12 Click Next The Configure the network settings screen appears 13 Select Obtain an IP address automatically DHCP 14 Click Next The Cross platform file transfer service screen appears 15 Select the types of devices that you will use to access shared folders on...

Page 38: ...s without special characters For example if the first MAC address is 00 08 9B F6 15 75 then the admin password will be 00089BF61575 Tip You can find the first MAC address using Qfinder Pro A label attached to the device also lists the address as MAC1 TCP IP configuration Obtain IP address settings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the por...

Page 39: ...ort trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds Press and hold the button for 10 seconds The default factory settings are restored To retrieve old data after an adv...

Page 40: ...d when accessing read write the data A bad sector is detected on the hard drive The NAS is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred Flashes red every 0 5 seconds The NAS is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes green every 0 5 seconds The NAS is starting up The NA...

Page 41: ...n unit has been detected Off No expansion unit has been detected Audio Alert Duration Frequency Description Short beep 0 5 seconds 1 The NAS is starting up When the reset button is pressed for 3 seconds the NAS resets configurations When the reset button is pressed for 10 seconds the NAS resets configurations and reboots The operating system was updated The device is starting USB One Touch Copy 2 ...

Page 42: ...or occurred The shared folder is about to reach its full capacity The shared folder has reached its full capacity The drives are in degraded mode The drive is rebuilding The USB device is being removed USB one touch copy button A shared folder status error occurred A drive is plugged in or out The iSCSI is about to reach full capacity 1 The NAS was powered off by force shutdown hardware shutdown T...

Page 43: ...ID 6 4 One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup fail 1 Log on to QTS 2 Go to Main Menu Storage Snapshots Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 R...

Page 44: ...to 16 member drives per RAID group For devices with more than 16 drives QNAP recommends configuring several RAID groups with less than 16 member drives For example if a device has 24 drives QNAP recommends configuring two 12 drive member RAID groups for optimized storage performance 1 Log on to the operating system a Log on to QTS b Log on to QuTS hero c Log on to QES 2 Go to storage configuration...

Page 45: ...y that the status is Rebuilding Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https www qnap com compatibility NAS Migration Compatibility https www qnap com en nas migration Expansion Unit Compatibility http www qnap com go compatibility expansion Service Portal https service qnap com Product Support Status ...

Page 46: ...Link Enables you to access QNAP devices over the internet without configuring complex port forwarding settings QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QTS QNAP NAS operating system TS x77XU User Guide Glossary 45 ...

Page 47: ...n nuclear facility applications In no event shall QNAP s liability exceed the price paid for the product from direct indirect special incidental or consequential damages resulting from the use of the product its accompanying software or its documentation QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation...

Page 48: ...ly to cause harmful interference in which case the user will be required to correct the interference at his own expense Important Any modifications made to this device that are not approved by QNAP Systems Inc may void the authority granted to the user by the FCC to operate this equipment GNU Public License Version 3 29 June 2007 Everyone is permitted to copy and distribute verbatim copies of this...

Page 49: ...s of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general purpose computers but in those that do we wish to avoid the special danger that patents applied to a free program could make it effectively proprietary To prevent this the GPL assures that pa...

Page 50: ...ts granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This License explicitly affirms your unlimited permission to run the unmodified Program The output from running a covered work is covered by this License only if the output given its content constitutes a covered work This License acknowledges your rights of...

Page 51: ...s permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of the aggregate 7 Conveying Non Source Forms You may convey a covered work in object code form under the terms of sections 4 and 5 provided that you also convey the machine readable Corresponding Source under the terms of this License in one of these ways a Convey the object code in or emb...

Page 52: ...he Installation Information But this requirement does not apply if neither you nor any third party retains the ability to install modified object code on the User Product for example the work has been installed in ROM The requirement to provide Installation Information does not include a requirement to continue to provide support service warranty or updates for a work that has been modified or ins...

Page 53: ...y and finally terminates your license and b permanently if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation Moreover your license from a particular copyright holder is reinstated permanently if the copyright holder notifies you of the violation by some reasonable means this is the first time you have received notice of violatio...

Page 54: ...cense to downstream recipients Knowingly relying means you have actual knowledge that but for the patent license your conveying the covered work in a country or your recipient s use of the covered work in a country would infringe one or more identifiable patents in that country that you have reason to believe are valid If pursuant to or in connection with a single transaction or arrangement you co...

Page 55: ...r different permissions However no additional obligations are imposed on any author or copyright holder as a result of your choosing to follow a later version 16 Disclaimer of Warranty THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIN...

Page 56: ...管 这些元件将会单独标示出来 部件名称 有毒有害物质或元素 铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TS x77XU User Guide Notices 55 ...