QNAP TS-h 83XU-RP Series, User Manual

Page 1: ...TS hx83XU RP TS h1683XU RP TS h2483XU RP User Guide Document Version 1 27 10 2020 ...

Page 2: ...ng Memory Modules 20 Replacing Expansion Cards 25 Hot swapping Redundant Power Supply Units 29 Rail Kits 31 Expansion Unit Installation 31 QuTS hero Installation 35 Installing QuTS hero Using Qfinder Pro 36 Installing QuTS hero Using the Cloud Key 38 4 Basic Operations Power Button 41 Reset Button 41 LEDs 42 Audio Alert 45 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 46 H...

Page 3: ...ems This guide also assumes that the user is trained to recognize hazards including the appropriate actions the user needs to take to prevent personal injury and damage to data and property Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical...

Page 4: ...ct has hardware defects return the product to QNAP or a QNAP authorized service center for maintenance or replacement Any attempt to repair or perform maintenance procedures on the product by you or an unauthorized third party invalidates the warranty QNAP is not responsible for any damage or data loss caused by unauthorized modifications and installation of unsupported third party applications Fo...

Page 5: ...s 3 5 inch SATA hard disk drives 2 5 inch SATA hard disk drives 2 5 inch SATA solid state drives SSD cache acceleration support 3 5 inch drive bays 1 to 16 3 5 inch drive bays 1 to 24 Hot swapping Supported Network 10 Gigabit Ethernet ports 2 x 10 GbE SmartNIC SFP 2 x 10GBase T RJ45 Gigabit Ethernet ports 4 x GbE RJ45 Wake on LAN Yes GbE RJ45 External I O Ports Expansion Slots PCIe slots 1 x PCIe ...

Page 6: ...te The sound level was tested at a bystander position which is within one meter of the NAS The test NAS operated at low speed with the maximum number of drives installed Fans TS h1683XU RP 4 x 92mm 12V DC system fans TS h2483XU RP 3 x 80mm 12V DC system fans Operating temperature 0 C to 40 C 32 F to 104 F Relative humidity Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F T...

Page 7: ...ck Installation Guide QIG 1 Components Front Panel No Component No Component 1 Power button 4 Expansion unit LED 2 Status LED 5 Drive status LED 3 LAN LED 6 Drive activity LED TS hx83XU RP User Guide Product Overview 6 ...

Page 8: ... Ethernet Speed RJ45 LED 3 10 Gigabit Ethernet Speed SFP LED 9 10 Gigabit Ethernet Activity RJ45 LED 4 10 Gigabit Ethernet Activity SFP LED 10 USB 3 2 Gen 2x2 5V 3A 10Gbps Type C ports 5 PCIe full height covers 11 USB 3 2 Gen 2 4V 1A 10Gbps Type A ports 6 Power supply unit 1 12 Reset button TS h2483XU RP TS hx83XU RP User Guide Product Overview 7 ...

Page 9: ... 1A 10Gbps Type A ports 6 10 Gigabit Ethernet Speed RJ45 LED 12 Reset button Rear Panel Network Interface TS h1683XU RP Note Only Gigabit Ethernet RJ45 ports support Wake on LAN configurations No Component Specifications No Component Specifications 1 Ethernet port 4 GbE RJ45 5 Ethernet port 7 10GbE SFP SmartNIC 2 Ethernet port 3 GbE RJ45 6 Ethernet port 8 10GbE SFP SmartNIC 3 Ethernet port 1 GbE R...

Page 10: ...Specifications 1 Ethernet port 4 GbE RJ45 5 Ethernet port 5 10GbaseT RJ45 2 Ethernet port 3 GbE RJ45 6 Ethernet port 6 10GbaseT RJ45 3 Ethernet port 1 GbE RJ45 7 Ethernet port 7 10GbE SFP SmartNIC 4 Ethernet port 2 GbE RJ45 8 Ethernet port 8 10GbE SFP SmartNIC System Board TS h1683XU RP TS hx83XU RP User Guide Product Overview 9 ...

Page 11: ... slot 2 4 PCIe slot 4 PCIe 3 0 x4 Note A dual port 10 GbE SFP network expansion card is pre installed on this PCIe slot 8 Memory slot 1 TS h2483XU RP No Component No Component 1 PCIe slot 1 PCIe 2 0 x4 6 Memory slot 4 2 PCIe slot 2 PCIe 3 0 x4 Note A dual port 10 Gbase T network expansion card is pre installed on this PCIe slot 7 Memory slot 3 3 PCIe slot 3 PCIe 2 0 x4 8 Memory slot 2 TS hx83XU RP...

Page 12: ...slot 4 PCIe 3 0 x8 Note A dual port 10 GbE SFP network expansion card is pre installed on this PCIe slot 9 Memory slot 1 5 PCIe slot 2 PCIe 3 0 x4 Drive Numbering TS h1683XU RP TS h2483XU RP TS hx83XU RP User Guide Product Overview 11 ...

Page 13: ... injury or damage to components Power To reduce the risk of fire or electric shock ensure that you only connect the power cord to a properly grounded electrical outlet Devices with redundant power supply may have one or more power supply unit PSU cords To avoid serious injuries a trained service technician must disconnect all PSU cords from the device before installing or replacing system componen...

Page 14: ... components 1 Place your NAS device in an environment that meets the requirements For details see Installation Requirements 2 Install the NAS on a rack 3 Verify that the intake vents on the bottom of the case are unobstructed 4 Install the drives For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Trays Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch ...

Page 15: ... solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive and installing QuTS hero deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving comp...

Page 16: ...ull the tray out 3 Install a drive on the tray a Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray b Attach the screws TS hx83XU RP User Guide Installation and Configuration 15 ...

Page 17: ...4 Load the tray into the bay a Insert the tray into the bay b Push the handle c Slide the lock to the right TS hx83XU RP User Guide Installation and Configuration 16 ...

Page 18: ...tatic discharge ESD procedures to avoid damage to components Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components 1 Power off the NAS 2 Remove the drive tray a Slide the lock to the left TS hx83XU RP User Guide Installation and Configuration 17 ...

Page 19: ...ull the tray out 3 Install a drive on the tray a Place the drive on the tray so that the holes on the sides of the drive are aligned with the holes on the sides of the tray b Attach the screws TS hx83XU RP User Guide Installation and Configuration 18 ...

Page 20: ...4 Load the tray into the bay a Insert the tray into the bay b Push the handle c Slide the lock to the right TS hx83XU RP User Guide Installation and Configuration 19 ...

Page 21: ...dules When installing one memory module install the memory in slot 1 When replacing two memory modules ensure that each pair uses identical modules When replacing four memory modules ensure that all four modules are identical Install the pairs in sequence and follow the assigned slots for each pair When installing four memory modules install the memory in slots 2 4 1 and 3 For details on slot numb...

Page 22: ...ving components Keep your hands and other body parts away from other moving components 1 Power off the device 2 Disconnect the power cord from the electrical outlet 3 Disconnect all cables and external attachments 4 Remove the case cover a Loosen the screws b Slide the cover back c Lift the cover off the device TS hx83XU RP User Guide Installation and Configuration 21 ...

Page 23: ...the module has tilted upward and is completely released from the slot Warning Attempting to remove a module that is not completely released may damage the module and the motherboard c Hold the module by the edges d Carefully slide the module out of the slot TS hx83XU RP User Guide Installation and Configuration 22 ...

Page 24: ...tch with the ridge in the slot b Insert the module into the slot c Verify that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the case cover a Place the cover on the device TS hx83XU RP User Guide Installation and Configuration 23 ...

Page 25: ...b Slide the cover forward c Tighten the screws TS hx83XU RP User Guide Installation and Configuration 24 ...

Page 26: ... selected expansion cards some of which require QNAP PCIe brackets QNAP branded expansion cards purchased from the company website are shipped with the brackets necessary to fit the device Warning Moving fan blades Keep your hands and other body parts away from moving fan blades Other moving components Keep your hands and other body parts away from other moving components Observe electrostatic dis...

Page 27: ...isconnect all cables and external attachments 4 Remove the case cover a Loosen the screws b Slide the cover back c Lift the cover off the device 5 Remove the PCIe cover a Remove the screw that secures the cover to the bracket TS hx83XU RP User Guide Installation and Configuration 26 ...

Page 28: ...card a Remove all screws of the existing bracket b Carefully pull the bracket away from the card c Attach the QNAP bracket to the card using the same screws d Verify that the bracket does not move 7 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw TS hx83XU RP User Guide Installation and Configuration 27 ...

Page 29: ...his image shows removing an expansion card from a TS h1683XU RP NAS 8 Attach the case cover a Place the cover on the device b Slide the cover forward TS hx83XU RP User Guide Installation and Configuration 28 ...

Page 30: ...Connect all cables and external attachments 10 Connect the power cord to the electrical outlet 11 Power on the device Hot swapping Redundant Power Supply Units Warning TS hx83XU RP User Guide Installation and Configuration 29 ...

Page 31: ...U cords before installing or replacing system components 1 Power off the device 2 Disconnect the power cord from the electrical outlet and the power supply unit PSU that you are replacing 3 Firmly press the latch toward the handle and then pull the PSU out 4 Insert the new PSU TS hx83XU RP User Guide Installation and Configuration 30 ...

Page 32: ...ssories from QNAP or an authorized reseller For details go to https shop qnap com For the list of compatible expansion units and the maximum number of applicable expansion units go to http www qnap com go compatibility expansion Expansion Unit Model Description Required Accessories REXP 1620U RP Uses a SAS 12 Gbps SFF 8644 interface Supports SAS SATA HDD SSD SAS 12G2E storage expansion card mini S...

Page 33: ...es USB 3 2 Gen 1 Type A to Type C cable USB 3 2 Gen 2 Type C to Type C cable RAIL B02 TL D800C Uses a USB 3 2 Gen 2 Type C interface Supports SATA drives USB 3 2 Gen 2 Type A to Type C cable USB 3 2 Gen 2 Type C to Type C cable TL R1200C RP Uses a USB 3 2 Gen 2 Type C interface Supports SATA drives USB 3 2 Gen 2 Type A to Type C cable USB 3 2 Gen 2 Type C to Type C cable RAIL B02 Connecting SAS Ex...

Page 34: ...ystem 7 Verify that the expansion units are listed Connecting SATA JBOD Expansion Units To connect the TS hx83XU RP to SATA JBOD expansion units a host bus adapter must be installed on the NAS For required accessories details see Expansion Unit Installation 1 Power off the NAS 2 Install a host bus adapter on the PCIe slot TS hx83XU RP User Guide Installation and Configuration 33 ...

Page 35: ...ower on the SATA JBOD expansion units 5 Power on the NAS 6 Verify that the expansion units are recognized by the NAS a Log on to QuTS hero as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed Connecting USB Expansion Units To connect the device to USB expansion units USB Type A to USB Type C cables or USB Type C to USB Type C cables are ...

Page 36: ...s 2 Power on the expansion units 3 Verify that the expansion units are recognized by the NAS a Log on to QuTS hero as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed QuTS hero Installation The TS hx83XU RP uses the QNAP QuTS hero operating system You can install QuTS hero using any of the following methods TS hx83XU RP User Guide Insta...

Page 37: ... hero Using the Cloud Key Computer or mobile device myQNAPcloud account Cloud Key Installing QuTS hero Using Qfinder Pro Warning Installing QuTS hero deletes all data on the drives Back up your data before proceeding Note You can revert to QTS operating system anytime For details see QuTS hero user guide 1 Power on the device 2 Connect the device to your local area network 3 Run Qfinder Pro on a c...

Page 38: ...racters The password supports all ASCII characters 8 Click Next 9 Specify the time zone date and time Tip QNAP recommends connecting to an NTP server to ensure that the NAS follows the Coordinated Universal Time UTC standard 10 Click Next The Configure the network settings screen appears 11 Select Obtain an IP address automatically DHCP 12 Click Next The Cross platform file transfer service screen...

Page 39: ... the uninitialized QNAP NAS devices on the local network 4 Locate the NAS in the list and then click Initialize Note If your NAS is not listed follow the instructions on the web page to specify the Cloud Key on the NAS The installation wizard opens in the default web browser 5 Create an account or sign in to myQNAPcloud Note You must return to this page to complete the installation after creating ...

Page 40: ...lick Open Starts firmware installation Skip Click Skip Skips firmware installation 11 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters 12 Click Next 13 Specify t...

Page 41: ...drive before installing QuTS hero 21 Click Confirm QuTS hero is installed 22 Optional Click Go to NAS Management Tip Click Go to NAS Management to set more advanced QuTS hero configurations and settings For details see QuTS hero User Guide TS hx83XU RP User Guide Installation and Configuration 40 ...

Page 42: ...fault System administrator password The default password is the first MAC address in uppercase letters without special characters For example if the first MAC address is 00 08 9B F6 15 75 then the admin password will be 00089BF61575 Tip You can find the first MAC address using Qfinder Pro A label attached to the device also lists the address as MAC1 TCP IP configuration Obtain IP address settings ...

Page 43: ...et recreate the previous folder structure on the NAS LEDs LEDs indicate the system status and related information when the device is powered on The following LED information applies only when the drive is correctly installed and when the device is connected to the network or to a host For details on the location of the LEDs see Components TS hx83XU RP User Guide Basic Operations 42 ...

Page 44: ...g read write the data A bad sector is detected on the hard drive The device is in degraded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read A hardware self test error occurred Flashes red every 0 5 seconds The device is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes red once The device has received a command from the remote con...

Page 45: ...re is no network connection 10 Gigabit Ethernet SFP activity Orange A network connection has been established Flashes orange Data is being transmitted Off There is no network connection 10 Gigabit Ethernet RJ45 speed Green A 10 GbE network connection has been established Orange The network connection is operating at below 10 Gbps Off There is no network connection 10 Gigabit Ethernet RJ45 activity...

Page 46: ...ystem was updated 3 Cannot detect installed disk Long beep 1 5 seconds 3 every 5 minutes A power error occurred The system fan is not functioning 2 The shared folder is about to reach full capacity The shared folder is about to reach full capacity The shared folder has reached full capacity A drive is plugged in or out 1 The NAS was powered off by force shutdown hardware shutdown The NAS was power...

Page 47: ...RAID 6 4 One or two member drives fail RAID 10 4 Must be an even number One or two member drives in two different pairs fail RAID 50 6 One disk per subgroup fails RAID 60 8 Two disks per subgroup fail Triple Mirror Multiple of 3 For example 3 6 9 12 disks and so forth One or two member drives fail RAID TP 5 One two or three member drives fail 1 Log on to QuTS hero 2 Go to Main Menu Storage Snapsho...

Page 48: ...0 No 4 Must be an even number One or two member drives in two different pairs fail RAID 50 Yes 6 One disk per subgroup fails RAID 60 Yes 8 Two disks per subgroup fail Triple Mirror Yes Multiple of 3 For example 3 6 9 12 disks and so forth 2 RAID TP Yes 5 3 Support and Other Resources QNAP provides the following resources Resource URL Documentation https download qnap com Compatibility List https w...

Page 49: ...u to access the NAS over the internet without configuring complex port forwarding settings Qfinder Pro QNAP utility that lets you locate and access QNAP NAS devices in your local area network QNAP ID User account that enables you to use myQNAPcloud remote access and other QNAP services QuTS hero QNAP NAS operating system featuring ZFS file system TS hx83XU RP User Guide Glossary 48 ...