QNAP TVS- 72XU Series, User Manual

Page 1: ...TVS x72XU TVS 1672XU RP TVS 2472XU RP User Guide Document Version 1 08 01 2019 ...

Page 2: ...stallation 19 Hot swapping Redundant Power Supply Units 20 Removing Expansion Cards 22 Installing Expansion Cards 25 Rail Kits 30 Replacing Memory Modules 31 QTS Installation 35 Installing QTS Using Qfinder Pro 36 Installing QTS Using the Cloud Key 37 4 Basic Operations Power Button 40 Reset Button 40 LEDs 40 Beep Alarm 42 5 Troubleshooting Forcing Qfinder Pro or myQNAPcloud to Locate the NAS 43 H...

Page 3: ...Limited Warranty 46 Disclaimer 46 BSMI Notice 46 CE Notice 47 FCC Notice 47 GNU Public License 47 SJ T 11364 2006 55 2 ...

Page 4: ...s that the user has a basic understanding of storage and backup concepts Document Conventions Symbol Description Notes provide default configuration settings and other supplementary information Important notes provide information on required configuration settings and other critical information Tips provide recommendations or alternative methods of performing tasks or configuring settings Warnings...

Page 5: ...ss caused by unauthorized modifications and installation of unsupported third party applications For details see the QNAP Warranty Terms and Conditions Ordering P N CPU Memory Power supply TVS 1672XU RP I3 8G Intel Core i3 8100 8 GB Redundant TVS 2472XU RP I5 8G Intel Core i5 8500 8 GB Redundant Component TVS 1672XU RP TVS 2472XU RP Processor CPU Intel Core i3 8100 Intel Core i5 8500 Frequency 4 c...

Page 6: ...stalled on PCIe 3 0 slot 4 1 x PCIe 3 0 x8 1 x PCIe 3 0 x4 3 x PCIe 2 0 x4 Note A dual port 10 GbE SFP network expansion card is pre installed on PCIe 2 0 slot 5 Tip For the list of compatible expansion cards go to https www qnap com compatibility USB ports 2 x USB 3 1 Gen2 10Gbps 5V 3A Type C 4 x USB 3 1 Gen2 10Gbps 5V 1A Type A HDMI ports 1 x HDMI 2 0 up to 3840 x 2160 resolution at 60 Hz Interf...

Page 7: ...used batteries according to local regulations or the instructions of the battery manufacturer Sound level 49 7 db A 36 3 db A Note The sound level was tested at a bystander position which is within one meter of the NAS The test NAS operated at low speed with the maximum number of drives installed Fans System 4 x 92 mm 12V DC Warning To avoid potential injury or damage to components do not touch th...

Page 8: ... RP 96 Screws for 3 5 inch drives TVS 1672XU RP 64 TVS 2472XU RP 96 Quick Installation Guide QIG 1 Components Front Panel TVS 1672XU RP TVS 2472XU RP No Component No Component 1 Power button 4 Expansion unit LED 2 Status LED 5 Drive LEDs 3 LAN LED TVS x72XU User Guide Product Overview 7 ...

Page 9: ...10 Power supply unit 1 3 Ethernet port 1 GbE RJ45 11 Power supply unit 2 4 Ethernet port 2 GbE RJ45 12 HDMI port 5 Ethernet port 6 10 GbE SFP 13 USB 3 1 Gen 2 Type C ports 6 Ethernet port 5 10 GbE SFP 14 USB 3 1 Gen 2 Type A ports 7 PCIe 3 0 slot 3 x4 15 Reset button 8 PCIe 3 0 slot 2 x8 TVS x72XU User Guide Product Overview 8 ...

Page 10: ... 3 0 slot 4 x8 11 USB 3 1 Gen 2 Type C ports 4 PCIe 2 0 slot 3 x4 12 USB 3 1 Gen 2 Type A ports 5 PCIe 3 0 slot 2 x4 13 Ethernet port 2 GbE RJ45 6 PCIe 2 0 slot 1 x4 14 Ethernet port 4 GbE RJ45 7 Power supply unit 1 15 Ethernet port 3 GbE RJ45 8 Power supply unit 2 16 Ethernet port 1 GbE RJ45 TVS x72XU User Guide Product Overview 9 ...

Page 11: ... slot 1 x4 5 Memory slot 1 2 PCIe 3 0 slot 2 x8 6 Memory slot 2 3 PCIe 3 0 slot 3 x4 7 Memory slot 3 4 PCIe 3 0 slot 4 x4 Note A dual port 10 GbE SFP network expansion card is pre installed on this PCIe slot 8 Memory slot 4 TVS x72XU User Guide Product Overview 10 ...

Page 12: ...ry slot 1 2 PCIe 3 0 slot 2 x4 7 Memory slot 2 3 PCIe 2 0 slot 3 x4 8 Memory slot 3 4 PCIe 3 0 slot 4 x8 9 Memory slot 4 5 PCIe 2 0 slot 5 x4 Note A dual port 10 GbE SFP network expansion card is pre installed on this PCIe slot TVS x72XU User Guide Product Overview 11 ...

Page 13: ...ts Category Item Environment Room temperature 0 C to 40 C 32 F to 104 F Non condensing relative humidity 5 to 95 Wet bulb temperature 27 C 80 6 F Flat anti static surface without exposure to direct sunlight liquids or chemicals TVS x72XU User Guide Product Overview 12 ...

Page 14: ... in an environment that meets the requirements For details see Installation Requirements 2 Install the drives For details see the following topics Installing 3 5 inch Hard Drives on 3 5 inch Trays Installing 2 5 inch Hard Drives or Solid State Drives on 3 5 inch Trays 3 Connect the power cord and all applicable cables 4 Power on the NAS 5 Install QTS For details see QTS Installation 6 Log on to QT...

Page 15: ...mpatible with 3 5 inch and 2 5 inch hard drives and 2 5 inch solid state drives Installing 3 5 inch Hard Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the drive tray a Locate the lock b Slide the lock to the left c Push the gray button to release the handle ...

Page 16: ...e holes on the side of the drive are aligned with the holes on the side of the tray b Attach the screws to lock the drive to the tray 4 Load the tray into the bay a Insert the tray into the drive bay b Push the handle TVS x72XU User Guide Installation and Configuration 15 ...

Page 17: ...ives or Solid State Drives on 3 5 inch Trays Warning Installing a drive deletes all data on the drive Observe electrostatic discharge ESD procedures to avoid damage to components 1 Power off the NAS 2 Remove the drive tray TVS x72XU User Guide Installation and Configuration 16 ...

Page 18: ... handle d Pull the tray out 3 Install a drive on the tray a Place the drive on the tray so that the holes on the side of the drive are aligned with the holes on the side of the tray b Attach the screws to lock the drive to the tray TVS x72XU User Guide Installation and Configuration 17 ...

Page 19: ...4 Load the tray into the bay a Insert the tray into the drive bay b Push the handle c Slide the lock to the right TVS x72XU User Guide Installation and Configuration 18 ...

Page 20: ...maximum of eight SAS expansion units and is compatible with the following models REXP 1210U RP REXP 1220U RP REXP 1610U RP REXP 1620U RP To use SAS expansion units an SAS 12G2E storage expansion card must be installed on the NAS and connected to the expansion units using mini SAS SFF 8644 cables You can purchase storage expansion accessories from QNAP or an authorized reseller For details go to ht...

Page 21: ...units are recognized by the NAS a Log on to QTS as administrator b Go to Main Menu Storage Snapshots Overview System c Verify that the expansion units are listed Hot swapping Redundant Power Supply Units NAS devices with redundant power supply units PSUs support hot swapping TVS x72XU User Guide Installation and Configuration 20 ...

Page 22: ...g or replacing system components 1 Power off the NAS 2 Disconnect the power cord from the electrical outlet and the PSU that you are replacing 3 Firmly press the latch toward the handle and then pull the PSU out 4 Insert the new PSU 5 Connect the power cord to the PSU and the electrical outlet 6 Power on the NAS TVS x72XU User Guide Installation and Configuration 21 ...

Page 23: ... port 10 GbE SFP network expansion card is pre installed on PCIe 3 0 slot 4 For the TVS 2472XU RP a dual port 10 GbE SFP network expansion card is pre installed on PCIe 3 0 slot 5 Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious injury or death Observe electrostatic discharge ESD procedures to avoid damage to components 1 Powe...

Page 24: ... top cover up 5 Remove the existing expansion card a Remove the screw that secures the PCIe bracket to the chassis b Hold the card by the edges and then carefully pull it out of the slot TVS 1672XU RP TVS x72XU User Guide Installation and Configuration 23 ...

Page 25: ...tional Install a new expansion card For details see Installing Expansion Cards 7 Attach the top cover a Place the top cover on the NAS b Slide the top cover forwards TVS x72XU User Guide Installation and Configuration 24 ...

Page 26: ...t 10 Power on the NAS Installing Expansion Cards The NAS supports selected expansion cards some of which require QNAP PCIe brackets QNAP branded expansion cards purchased from the company website are shipped with the brackets necessary to fit all QNAP NAS models TVS x72XU User Guide Installation and Configuration 25 ...

Page 27: ...and brackets supported by your model on the QNAP website a Go to www qnap com compatibility b Click Search by NAS c Specify the number of bays and the specific model of your NAS d Under Category select the component or device type e Locate a specific component or device model in the list f Optional Click the corresponding Note icon to view more information 2 Power off the NAS 3 Disconnect the powe...

Page 28: ... a Remove the screw that secures the cover to the bracket b Pull the cover away from the slot 7 Optional Attach the QNAP bracket to the expansion card a Remove all screws of the existing bracket TVS x72XU User Guide Installation and Configuration 27 ...

Page 29: ...h the QNAP bracket to the card using the same screws d Verify that the bracket does not move 8 Install the expansion card a Hold the card by the edges b Insert the card into the slot c Attach the screw TVS x72XU User Guide Installation and Configuration 28 ...

Page 30: ...9 Attach the top cover a Place the top cover on the NAS b Slide the top cover forwards TVS x72XU User Guide Installation and Configuration 29 ...

Page 31: ...ctrical outlet 12 Power on the NAS Rail Kits Rail kits are not included with the NAS and must be purchased separately For details contact an authorized reseller or go to http shop qnap com The TVS x72XU is compatible with the following rail kit models TVS x72XU User Guide Installation and Configuration 30 ...

Page 32: ... installing two modules use slots 1 and 3 Ensure that the modules are identical When installing four modules use slots 1 and 3 for the first pair and slots 2 and 4 for the second pair Ensure that each pair uses identical modules For details on slot numbering see System Board Warning Only qualified personnel should perform the following steps Failure to follow instructions can result in serious inj...

Page 33: ...he retention clips outward simultaneously to release the module Warning Attempting to remove a module that is not completely released may damage the module and the motherboard b Hold the module by the edges and then carefully slide it out of the slot TVS x72XU User Guide Installation and Configuration 32 ...

Page 34: ... into the slot c Verify that the metal connectors are completely inserted into the slot d Carefully press down on the module until the retention clips lock the module into place 7 Attach the top cover a Place the top cover on the NAS TVS x72XU User Guide Installation and Configuration 33 ...

Page 35: ...b Slide the top cover forwards c Tighten the screws TVS x72XU User Guide Installation and Configuration 34 ...

Page 36: ...XU uses the QNAP QTS operating system You can install QTS using any of the following methods Method Description Requirements Qfinder Pro installation Recommended If the NAS is connected to your local area network you can do the following Locate the NAS using Qfinder Pro Complete the steps in the Smart Installation Guide wizard For details see Installing QTS Using Qfinder Pro Computer Network cable...

Page 37: ...cal area network Note To download Qfinder Pro go to https www qnap com utilities 4 Locate the NAS in the list and then double click the name or IP address The Smart Installation Guide opens in the default web browser 5 Click Start Smart Installation Guide 6 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and h...

Page 38: ...Confirm deletes all data on the drive before installing QTS 20 Click Confirm QTS is installed Installing QTS Using the Cloud Key Warning Installing QTS deletes all data on the drives Back up your data before proceeding 1 Power on the NAS 2 Connect the NAS to the internet 3 Go to the QNAP Cloud Installation page using one of the following methods On your computer go to http install qnap com Scan th...

Page 39: ... Guide 10 Specify the following information NAS name Specify a name with 1 to 14 characters The name supports letters A to Z a to z numbers 0 to 9 and hyphens but cannot end with a hyphen Password Specify an administrator password with 1 to 64 characters The password supports all ASCII characters 11 Click Next 12 Specify the time zone date and time Tip QNAP recommends connecting to an NTP server t...

Page 40: ...n enabling multimedia functions on QTS see the System Administration section of the QTS User Guide 21 Click Next 22 Review the settings 23 Click Apply A confirmation message appears Warning Clicking Confirm deletes all data on the drive before installing QTS 24 Click Confirm QTS is installed TVS x72XU User Guide Installation and Configuration 39 ...

Page 41: ...ings automatically via DHCP Disable jumbo frames If port trunking is enabled multi LAN models only the port trunking mode is reset to Active Backup Failover System port 8080 system service port Security level Low Allow all connections LCD panel password blank VLAN Disabled Advanced system reset Press and hold the button for 15 seconds The default factory settings are restored To retrieve old data ...

Page 42: ...graded read only mode two member drives failed in RAID 5 or RAID 6 but the data can still be read Hardware self test error Flashes red every 0 5 seconds The NAS is in degraded mode one member drive failed in RAID 1 RAID 5 or RAID 6 Flashes green every 0 5 seconds The NAS is starting up The NAS is not configured A drive is not formatted Green The NAS is ready Off All drives are in standby mode LAN ...

Page 43: ...cription Short beep 0 5 seconds 1 The NAS is starting up The NAS is shutting down software shutdown The user pressed the Reset button The operating system was updated 3 The user tried to copy the NAS data to the external storage device from the front USB port but the data cannot be copied Long beep 1 5 seconds 3 every 5 minutes The system fan is not functioning 2 The disk volume is about to reach ...

Page 44: ... RAID 5 One member drive fails RAID 6 One or two member drives fail 1 Log on to QTS 2 Go to Main Menu Storage Manager Storage Disks VJBOD 3 Locate the failed drive 4 Prepare a new hard drive with a capacity that is the same as or larger than the failed hard drive 5 Remove the failed drive from the NAS 6 Wait for 20 seconds or until the NAS beeps twice 7 Remove the failed drive from the drive tray ...

Page 45: ...Resource URL Documentation http docs qnap com Helpdesk http helpdesk qnap com Downloads http download qnap com Community Forum http forum qnap com TVS x72XU User Guide Troubleshooting 44 ...

Page 46: ...complex port forwarding settings myQNAPcloud Provides various remote access services such as DDNS and CloudLink myQNAPcloud ID Email address that was used to register for a myQNAPcloud account Qfinder Pro Enables you to locate and access the QNAP NAS devices in your local area network QTS QNAP NAS operating system TVS x72XU User Guide Glossary 45 ...

Page 47: ...n nuclear facility applications In no event shall QNAP s liability exceed the price paid for the product from direct indirect special incidental or consequential damages resulting from the use of the product its accompanying software or its documentation QNAP makes no warranty or representation expressed implied or statutory with respect to its products or the contents or use of this documentation...

Page 48: ...ly to cause harmful interference in which case the user will be required to correct the interference at his own expense Important Any modifications made to this device that are not approved by QNAP Systems Inc may void the authority granted to the user by the FCC to operate this equipment GNU Public License Version 3 29 June 2007 Everyone is permitted to copy and distribute verbatim copies of this...

Page 49: ... of the GPL as needed to protect the freedom of users Finally every program is threatened constantly by software patents States should not allow patents to restrict development and use of software on general purpose computers but in those that do we wish to avoid the special danger that patents applied to a free program could make it effectively proprietary To prevent this the GPL assures that pat...

Page 50: ...ts granted under this License are granted for the term of copyright on the Program and are irrevocable provided the stated conditions are met This License explicitly affirms your unlimited permission to run the unmodified Program The output from running a covered work is covered by this License only if the output given its content constitutes a covered work This License acknowledges your rights of...

Page 51: ...s permit Inclusion of a covered work in an aggregate does not cause this License to apply to the other parts of the aggregate 7 Conveying Non Source Forms You may convey a covered work in object code form under the terms of sections 4 and 5 provided that you also convey the machine readable Corresponding Source under the terms of this License in one of these ways a Convey the object code in or emb...

Page 52: ...he Installation Information But this requirement does not apply if neither you nor any third party retains the ability to install modified object code on the User Product for example the work has been installed in ROM The requirement to provide Installation Information does not include a requirement to continue to provide support service warranty or updates for a work that has been modified or ins...

Page 53: ...y and finally terminates your license and b permanently if the copyright holder fails to notify you of the violation by some reasonable means prior to 60 days after the cessation Moreover your license from a particular copyright holder is reinstated permanently if the copyright holder notifies you of the violation by some reasonable means this is the first time you have received notice of violatio...

Page 54: ...ense to downstream recipients Knowingly relying means you have actual knowledge that but for the patent license your conveying the covered work in a country or your recipient s use of the covered work in a country would infringe one or more identifiable patents in that country that you have reason to believe are valid If pursuant to or in connection with a single transaction or arrangement you con...

Page 55: ... different permissions However no additional obligations are imposed on any author or copyright holder as a result of your choosing to follow a later version 16 Disclaimer of Warranty THERE IS NO WARRANTY FOR THE PROGRAM TO THE EXTENT PERMITTED BY APPLICABLE LAW EXCEPT WHEN OTHERWISE STATED IN WRITING THE COPYRIGHT HOLDERS AND OR OTHER PARTIES PROVIDE THE PROGRAM AS IS WITHOUT WARRANTY OF ANY KIND...

Page 56: ...管 这些元件将会单独标示出来 部件名称 有毒有害物质或元素 铅 Pb 汞 Hg 镉 Cd 六价铬 CR VI 多溴联苯 PBB 多溴二苯醚 PBDE 壳体 0 0 0 0 0 0 显示 0 0 0 0 0 0 印刷电路板 0 0 0 0 0 0 金属螺帽 0 0 0 0 0 0 电缆组装 0 0 0 0 0 0 风扇组装 0 0 0 0 0 0 电力供应组装 0 0 0 0 0 0 电池 0 0 0 0 0 0 O 表示该有毒有害物质在该部件所有物质材料中的含量均在 SJ T11363 2006 标准规定的限量要求以下 X 表示该有毒有害物质至少在该部件的某一均质材料中的含量超出 SJ T11363 2006 标准规定的限量要求 TVS x72XU User Guide Notices 55 ...