10
Problems and Solutions
Problem
Possible causes
Solutions
No image
Poor document camera
connection
Check if the USB power
Cable is well connected and
the light on base shows red.
Poor focus
Not enough light or too
much light
Turn on/off the led lamps.
Object beyond focus.
Adjust the shooting object
position.
Unclean camera glass.
Clean the glass with soft
cloth.
No video after app starts
or the device is selected.
Document Camera is
being used in another
program
Re-connect the USB and
choose the device.
Blur image
Focus in manual mode
Change to auto mode by
Focus Menu.
Video is not smooth
Computer configuration
might be low.
Change the Camera to lower
definition.
The image cannot be
moved around
Freeze function of the
device or in software is
activated.
Press the Freeze button on the
base or in the software to
de-activate the function.
Glitter on the camera
display area
Frequency difference.
Change the frequency
(50HZ/60HZ) in the Camera
Setting window.
