Macintosh Troubleshooting
Problem 1: Installed the Que! USB Drivers but the system keeps on prompting
the following message after each restart:
“The software needed to use the USB device “Que! USB Drive USB” cannot be found.
Please refer to the device documentation to install the necessary software.”
Reason 1: The USB driver revision installed on your iMac may be older than
version 1.1.
Step 1.
Verify that you have the latest operating system and drivers
installed on your MAC:
• After starting up your iMac or G3/G4: Select the Apple icon located on
the top left corner of the screen
• Choose the “Apple System Profiler” option
• Under the Software overview/Mac OS Overview, verify that you have
Finder and System 8.5.1 installed (if not please make a note of the
Finder and System versions installed).
• Select the “Devices and Vo l u m e s” Tab and verify that you have USB 1.1
installed (if not please make a note of it).
Step 2.
For your convenience, we have included the most recent updates from
Apple on the Que! installation CD. However users with Finder and
System 8.1 need to contact Apple directly to obtain the OS 8.5.1 and the
USB 1.1 update CD.
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Mac Troubleshooting
Summary of Contents for Que!
Page 1: ......
Page 5: ...Chapter One Welcome to the CD Recording World...
Page 7: ...Chapter Two Getting Started...
Page 12: ...Notes 10...
Page 13: ...Chapter Three Mac Installation...
Page 20: ...18 Notes...
Page 21: ...Chapter Four PC Installation...
Page 27: ...Chapter Five Handling...
Page 31: ...Chapter Six Troubleshooting...
Page 33: ...Macintosh Troubleshooting...
Page 45: ...PC Troubleshooting...
Page 51: ...Appendix...
Page 58: ...Notes 56...
Page 59: ...Notes 57...
Page 60: ...Notes 58...