Step 6. Once you have installed all of the above updates, your system should
recognize the Que! USB Drive upon startup. If the problem persists,
please contact your dealer or QPS for technical support. Please refer to
the first page in the installation manual on how to contact QPS.
Reason 2:
The drivers mentioned above may have not installed properly.
Step 1.
When you get the driver error message click on “OK” to clear the error
message.
Step 2. Disconnect the USB cable going to the Que! USB Drive and reconnect it.
Step 3. If the error message dose not appear again, press the eject button to see if
the Que! USB Drive responds.
Step 4. Insert an Apple data CD into the Que! USB Drive and verify that it has
been recognized and mounted on the desktop.
Step 5.
If steps 1-4 are completed and the error message persists you may need
to reinstall the Mac operating system again. (Do this only after trying all
other possible fixes).
Reason 3:
You may be using a third party USB interface card on a PowerMac
or an early G3.
Step 1. Verify that you have the latest driver from the USB interface card manufacturer.
Step 2. Verify that the PCI USB interface card is capable of supporting CD-R drives.
Step 3. Refer to Problem 1, Reason 1, Step 5 and Reason 2 to verify that you
have installed the latest revision of the USB drivers.
Step 4. Your third party USB interface card may not be compatible with the Que! USB
Drive or you may need to update your USB card drivers. For further support
contact your USB card manufacturer.
Problem 2: Connected the Que! USB Drive to the iMac or G3/G4 computer but
the system does not recognize the Que! USB Drive.
Reason 1: The power or the power cabling may not be applied correctly to the
Que! USB Drive.
35
Mac Troubleshooting
Summary of Contents for Que!
Page 1: ......
Page 5: ...Chapter One Welcome to the CD Recording World...
Page 7: ...Chapter Two Getting Started...
Page 12: ...Notes 10...
Page 13: ...Chapter Three Mac Installation...
Page 20: ...18 Notes...
Page 21: ...Chapter Four PC Installation...
Page 27: ...Chapter Five Handling...
Page 31: ...Chapter Six Troubleshooting...
Page 33: ...Macintosh Troubleshooting...
Page 45: ...PC Troubleshooting...
Page 51: ...Appendix...
Page 58: ...Notes 56...
Page 59: ...Notes 57...
Page 60: ...Notes 58...