Problem 6: The system intermittently displays the following error message while,
attempting to record a data CD from the internal CD-ROM drive at
4x speed with the Que! USB Drive connected to your iMac or G3/G4
computer through an USB Hub.
“The drive reported an error:
Sense Key = ILLEGAL REQUEST
Sense Code = 0x24
INVALID FIELD IN CDB”
Reason 1: Due to the slow nature of the USB interface, recording to the Que!
Drive at 4x speed while connecting multiple active USB peripherals
across the USB Hub may jeopardize the overall performance of the
USB bus.
Step 1. Select 2x recording speed instead of 4x and repeat the recording session.
It is highly recommended that you create an image of the source CD on
your hard disk drive prior to copying a CD.
Step 2. If problem persists connect the Que! USB Drive directly to the iMac or
G 3 / G 4 USB port and repeat the recording session.
Step 3. If problem persists please refer to Problem 5 of the troubleshooting section
to resolve this symptom.
Reason 2: You may have a scratched source disc which results in excessive
seek times by the internal CD-ROM drive while attempting to read
the CD. This may cause buffer underruns.
Step 1. Check the source CD for any scratches or fingerprints.
Step 2. If excessive fingerprints are visible on the source CD, please refer to the
“Handling Guidlines” section of this manual for instructions on how to
clean the CD.
Problem 7: Your system hangs up or freezes while recording with no error
m e s s a g e s .
40
Mac Troubleshooting
Summary of Contents for Que!
Page 1: ......
Page 5: ...Chapter One Welcome to the CD Recording World...
Page 7: ...Chapter Two Getting Started...
Page 12: ...Notes 10...
Page 13: ...Chapter Three Mac Installation...
Page 20: ...18 Notes...
Page 21: ...Chapter Four PC Installation...
Page 27: ...Chapter Five Handling...
Page 31: ...Chapter Six Troubleshooting...
Page 33: ...Macintosh Troubleshooting...
Page 45: ...PC Troubleshooting...
Page 51: ...Appendix...
Page 58: ...Notes 56...
Page 59: ...Notes 57...
Page 60: ...Notes 58...