23
February 5, 2019
7022-515I
CASTILE INSERT
With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a prob-
lem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken.
This troubleshooting guide can only be used by a qualified service technician.
4
Troubleshooting Guide
Symptom
Possible Cause
Corrective Action
Plug in appliance - No
response.
No current to outlet.
7 amp fuse defective.
#3 snap disc tripped or defective.
Control box defective.
Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Replace control box.
Call light on. No fire.
No fuel in fire pot.
Out of fuel.
#2 snap disc may be defective.
Vacuum switch not closing, no vacuum.
Control box defective.
Check hopper. Fill with fuel.
Replace snap disc.
Check exhaust blower is plugged in and
operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition
and plugged in properly.
Make sure venting system is clean.
Make sure front door is closed.
Replace control box.
Call light on. No fire.
Partially burned fuel in
fire pot.
Fire pot clean-out plate not closed.
Fire pot is dirty (missed ignition).
Check that fire pot clean-out plate is fully
closed.
Clean fire pot. Make sure there is no clin-
ker in the fire pot.
See page 19
.
Clinkers may have to be broken up with fire
pot clean-out tool or other means.
Call light on. No fire.
Unburned pellets in fire
pot.
Fire pot clean-out plate not closed.
Fire pot is dirty.
The ignition hole between the igniter bracket
and fire pot is blocked.
Igniter not working.
Control box defective.
Check that fire pot clean-out plate is fully
closed.
Clean fire pot. Make sure there is not a
clinker in the fire pot. Clinkers may have to
be pushed out of fire pot with fire pot clean-
out tool or other means.
Scrape with solid piece of wire or fire pot
tool.
Remove ash drawer to see if igniter is
glowing red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch (6mm) male /
female spade connectors.
Replace control box.
Slow or smoky start-up. Fire pot clean-out plate not closed.
Fire pot is dirty.
Excessive amount of fuel at start-up.
Check that fire pot clean-out is fully closed.
Clean fire pot. Make sure there is not a
clinker in the fire pot. Clinkers may have to
pushed out of fire pot with fire pot clean-out
tool or other means.
Reduce feed rate using feed rate adjust-
ment control rod located inside hopper.
