May 12, 2014
7022-122D
Page 29
Castile Pellet Insert
9
Troubleshooting
With proper installation, operation, and maintenance your appliance will provide years of
trouble-free service. If you do experience a problem, this troubleshooting guide will assist a
qualifi ed service person in the diagnosis of a problem and the corrective action to be taken.
This troubleshooting guide can only be used by a qualifi ed service technician.
Symptom
Possible Cause
Corrective Action
Plug in appliance - No
response.
No current to outlet.
7 amp fuse defective.
#3 snap disc tripped or defective.
Control box defective.
Check circuit breaker at service panel.
Replace fuse.
Reset or replace snap disc.
Replace control box.
Call light on. No fi re.
No fuel in fi repot.
Out of fuel.
#2 snap disc may be defective.
Vacuum switch not closing, no vacuum.
Control box defective.
Check hopper. Fill with fuel.
Replace snap disc.
Check exhaust blower is plugged in and
operating.
Check vacuum switch is plugged in.
Check vacuum hose is in good condition,
clear and connected at both ends.
Check thermocouple is in good condition
and plugged in properly.
Make sure venting system is clean.
Make sure front door is closed.
Replace control box.
Call light on. No fi re.
Partially burned fuel in
fi repot.
Firepot clean-out plate not closed.
Firepot is dirty (missed ignition).
Check that fi repot clean-out plate is fully
closed.
Clean fi repot. Make sure there is no clinker
in the fi repot.
See page 32
.
Clinkers may have to be broken up with
fi repot clean-out tool or other means.
Call light on. No fi re.
Unburned pellets in
fi repot.
Firepot clean-out plate not closed.
Firepot is dirty.
The ignition hole between the igniter bracket
and fi repot is blocked.
Igniter not working.
Control box defective.
Check that fi repot clean-out plate is fully
closed.
Clean fi repot. Make sure there is not a
clinker in the fi repot. Clinkers may have to
be pushed out of fi repot with fi repot clean-
out tool or other means.
Scrape with solid piece of wire or fi repot
tool.
Remove ash drawer to see if igniter is
glowing red on start-up.
Check igniter wires for good connection.
Replace igniter using 1/4 inch (6mm) male /
female spade connectors.
Replace control box.
Slow or smoky start-up.
Firepot clean-out plate not closed.
Firepot is dirty.
Excessive amount of fuel at start-up.
Check that fi repot clean-out is fully closed.
Clean fi repot. Make sure there is not a
clinker in the fi repot. Clinkers may have
to pushed out of fi repot with fi repot clean-
outool or other means.
Reduce feed rate using feed rate adjust-
ment control rod located inside hopper.
Turn down thermostat and let the appliance completely cool.
Exhaust blower must be off.
Unplug appliance before servicing.
