16
7027-802K
10/21
T. Frequently Asked Questions
What causes my glass to become dirty?
If the glass has white ash build up it is normal and the glass should be cleaned. If it is a black soot build up airflow through
the unit may be restricted. The most often cause is overdue maintenance and cleaning. See
Maintaining and Service
on
and/or make adjustments to the trim control.
How can I get more heat out of the appliance?
The most often cause of diminished heat output is overdue maintenance and cleaning. See
Maintaining and Servicing
on
What should I do if I smell smoke or there is ash/soot coming from the appliance?
Seal exhaust venting system to the unit with High Temp silicone. Secure the venting system to the unit with at least (3)
screws. All pellet vent pipe must be secured together either by means provided by the pipe manufacturer or by (3) screws
at each joint.
In addition most homes are built very tight today and with exhaust systems can create negative pressure in the home. See
Negative Pressure
on
page 15
in the
installation manual. For ash or soot check the above and the exhaust blower housing
and seals.
Why would my appliance run fine last winter but not start this fall?
It is possible that the stove was not properly prepared for the Non-burn season; see
Troubleshooting Guide
on
.
Is there a place to lubricate the blowers to quiet them down?
No. The most often cause of noisy blowers is from the impellers becoming dirty over time; see
Maintenance and Service
on
What is the metal object with the bend in it that came inside the plastic bag?
It is a clean-out tool used to help clean the fire pot and remove any jams in the rare event they occur in the feed tube.
Why is there a black residue building up on the outside of my home?
Wind can cause this to happen. If the appliance is oper ating correctly very little soot should ever exit the termina tion cap.
Check to be sure the venting is installed per the
Install Guide
starting on
page 5
of the installation manual and check your
local codes.
Do I need an outside air kit?
Outside air is required for mobile home installs and in some jurisdictions. Refer to
Listing & Code Approvals
on
Mobile Home Installation
on
page 24
in the
installation manual
and
Appliance Set-up
on
page 20
in the installation
manual. Also refer to local building codes.
I am seeing sparks coming out of my pipe (termination cap) outside is this safe?
This is normal. As long as
Clearances to Combustibles
on
page 10
of the installation manual were followed this is safe.
I have no power to anything. Does this appliance have a circuit breaker or fuse or a reset button?
This unit has one fuse on the control board and a resettable snap disc mounted to the feed tube. If the appliance overheats
then the snap disc can be reset; if the fuse is blown the control board must be replaced.
Where is the serial number located on this appliance?
The serial number is located on the back of the appliance.
No pellets are dropping in my fire pot.
See
Troubleshooting Guide
Contact your dealer for additional information regarding operation and troubleshooting.
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