17
7027-802K
10/21
NOTICE:
These are recommendations. Clean more frequently if you encounter heavy build-up of ash at the recommended
interval or you see soot coming from the vent. Not properly cleaning your appliance on a regular basis will void your
warranty.
Cleaning or Inspection
Frequency
Daily Weekly Monthly Yearly
Ash Pan (Wood Pellets)
Every 5 bags of fuel
OR
X
Ash Removal from Firebox
More frequently depending on the fuel
type or ash build-up
OR
X
Beneath Heat Exchanger
Every 1 ton of fuel
OR
X
Blower, Combustion (Exhaust)
More frequently depending on the fuel
type
OR
X
Blower, Convection
More frequently depending on
operating environment
OR
X
Door Latch Inspection
Prior to heating season
OR
X
Exhaust Path
More frequently depending on ash
build-up
OR
X
Firebox - Prepare for Non-Burn
Season
At end of heating season
OR
X
Fire pot - Burning pellets -
hardwood
Every 3 bags
OR
X
Fire pot - Burning pellets - softwood Every 5 bags
OR
X
Glass
When clear view of fire pot becomes
obscure
OR
X
Heat Exchanger & Drop Tube
Every 1 ton of fuel
OR
X
Hopper
Every 1 ton of fuel or when changing
fuel types
OR
X
Top Vent Adapter
More frequently depending on the fuel
type or ash build-up
OR
X
Venting System
More frequently depending on the fuel
type
OR
X
Follow the detailed instructions found in this section for each step listed in the chart below.
B. Quick Reference Maintenance Chart
When properly maintained, your appliance will give you
many years of trouble-free service. Contact your dealer to
answer question regarding proper operation, troubleshooting
and service for your appliance. Visit
to view basic troubleshooting, FAQs, use
& care videos. We recommend annual service by a qualified
service technician.
A. Proper Shutdown Procedure
Turn off the thermostat.
This pellet appliance has a manufacturer-set minimum
low burn rate that must not be altered. It is against federal
regulations to alter this setting or otherwise operate this
pellet appliance in a manner inconsistent with operating
instructions in this manual.
3
3
Maintenance and Service
CAUTION
Shock and Smoke Hazard
• Turn down thermostat, let appliance
completely cool and exhaust blower must
be off. Now you can unplug appliance
before servicing.
• Smoke spillage into room can occur if appliance is not
cool before unplugging.
• Risk of shock if appliance not unplugged before
servicing appliance.
