22
7082-151C
November 28, 2017
MT. VERNON E2 INSERT
-C
With proper installation, operation, and maintenance your appliance will provide years of trouble-free service. If you do experience a prob-
lem, this troubleshooting guide will assist a qualified service person in the diagnosis of a problem and the corrective action to be taken.
This troubleshooting guide can only be used by a qualified service technician.
Symptom
Possible Cause
Corrective Action
Plug in appliance - No response
No Power to outlet.
Check circuit breaker at service
panel.
5 amp fuse blown
Replace control board - don’t replace
fuse
Snap disc tripped or defective (#3).
Reset or replace snap disc.
Appliance will not light
No Fuel
Check hopper; load with wood
pellets
Vacuum switch not closing; no vacuum
Check vacuum switch wires are
installed
Check vacuum hose is connected to
switch and feed tube port and is in
good condition
Make sure venting system is clean
Make sure front door is closed
Check vacuum tube for blockage or
restrictions/kink
Hopper lid open
Close hopper lid
Defective hopper switch.
Check hopper switch operation
Check hopper switch wires for
integrity
Safety snap disc is tripped (#3)
Check to make sure convection
blower wires are connected and
reset snap disc (located on RH side
of appliance)
Clean & inspect convection blower
and convection air path.
Feed System is jammed
Inspect and remove jam from the
feed assembly
Feed motor not plugged in
Reconnect feed motor
Igniter not plugged in
Connect the igniter wires
Defective igniter
Replace igniter
Fire pot plugged-up / dirty
Clean fire pot and movable floor
Remove ash from the ash pan
Dial control is set to “OFF”
Turn dial control (on the appliance)
to a setting other than OFF
Hopper top not sitting on appliance
correctly
Adjust hopper top
Fire starts but goes out
Dirty fire pot, exhaust path, and/or
venting plugged
Clean fire pot and movable floor
Inspect and clean exhaust path and
venting
Clean firebox, exhaust path, and
venting (including behind baffle)
Exhaust sensor cannot read tem-
perature or is loose
Secure the exhaust probe to exhaust
blower housing – keeping its wire
away from hot surfaces
Exhaust plenum is dirty
Clean exhaust path to plenum
Exhaust probe is defective (error
code may result)
Check for probe wire integrity and/
or replace defective exhaust probe
securing the exhaust probe to
exhaust blower housing – keeping its
wire away from hot surfaces
4
Troubleshooting Guide
