Fire burns too fast or room
temperature is overshooting
the set point of the
thermostat
Extremely dry or soft wood
Mix in hardwood.
Mix in less seasoned wood after fire is established
(refer to Wood Fuel Section).
Overdrafting
Check for correct vent height; too much vertical
height creates overdrafting.
Check location of vent termination (refer to
Chimney Termination Requirement Section).
Thermostat is not operational or
is programed incorrectly.
Refer to specific instructions for thermostat used
for proper programming method. Refer to field
diagnostics to ensure that signal from thermostat
is being interpreted by circuit board correctly.
Too much fuel was loaded into
appliance when reloaded.
Proper amounts of fuel must be loaded based on
specific home conditions and exterior weather
conditions.
Air control is not closing to
reduce burn rate.
This could be related to any of the conditions
found above. Refer to the field diagnostics to
perform some testing.
Thermocouples in appliance are
no longer in proper position.
The thermocouples that sense the condition of
the fire in the appliance must be in the proper
location. A hit from loading fuel or other event
may have caused them to bend excessively. In a
cool appliance they can be bent back into proper
position.
Thermocouple failure.
This will be indicated by a blinking light on the
activation button. Refer to diagnostics.
Fan not operating properly
Fan not turning on when
appliance is hot.
Check that the rotational position of the power
level knob is on a selected power level rather than
off.
Check that the fan wire is plugged into the control
board underneath.
Check that the fan is plugged into the back of the
appliance.
Fan is running at maximum
setting all the time.
This could indicate a failure of the thermocouples
in the appliance. This condition will also be
indicated by a blinking light on the activation
button. Refer to diagnostics.
Glass doesn’t stay clean
Burning on low, wet wood
Establish a good hot fire.
Use well-seasoned wood.
Troubleshooting Guide con’t
36
Quadra-Fire • Pioneer III Owner’s Manual • 4182-900 • Rev D • 08/19