17
04/21
7019-802H
U. Frequently Asked Questions
What causes my glass to become dirty?
If the glass has white ash build up it is normal and the glass should be cleaned. If it is a black soot build up airflow through
the unit may be restricted. The most often cause is overdue maintenance and cleaning. See
Maintaining and Servicing
and/or make adjustments to the trim control.
How can I get more heat out of the appliance?
The most often cause of diminished heat output is overdue maintenance and cleaning. See
Maintaining and Servicing
What should I do if I smell smoke or there is ash/soot coming from the appliance?
While there will always be some smoke smell from wood burning appliances (including pellet) you should investigate all
venting to make sure it is sealed properly. Follow venting manufacturers recommendations for sealing pipe joints.
In addition most homes are built very tight today and with exhaust systems can create negative pressure in the home. See
Negative Pressure
on
page 15
in the installation manual if you have checked the venting but still have smoke coming
from the appliance. For ash or soot check the above and the exhaust blower housing and seals.
Why would my appliance run fine last winter but not start this fall?
It is possible that the stove was not properly prepared for the Non-burn season; see
Troubleshooting Guide
.
Is there a place to lubricate the blowers to quiet them down?
No. The most often cause of noisy blowers is from the impellers becoming dirty over time. See maintenance and service
section for maintaining and servicing.
What is the metal object with the bend in it that came inside the plastic bag?
It is a clean-out tool used to help clean the fire pot and remove any jams in the rare event they occur in the feed tube.
Why is there a black residue building up on the outside of my home?
Wind can cause this to happen. If the appliance is oper ating correctly very little soot should ever exit the termina tion cap.
Check to be sure the venting is installed per the owner’s manual and local codes.
Do I need an outside air kit?
Outside air is required for mobile home installs and in some jurisdictions. Refer to
Listing & Code Approvals
on
,
Mobile Home Installation
on
page 23
of the installation manual and
Appliance Set-up
on
page 20
of the installation
manual. Also refer to local building codes.
I am seeing sparks coming out of my pipe (termination cap) outside is this safe?
This is normal. As long as clearances to combustibles were followed this is safe.
I have no power to anything. Does this unit have a circuit breaker or fuse or a reset button?
This unit has one fuse on the control board and a resettable snap disc mounted to the feed tube. If the appliance
overheats then the snap disc can be reset; if the fuse is blown the control board must be replaced.
Where is the serial # located on my unit?
The serial number is located on chain behind right access panel and behind left access panel.
No pellets are dropping in my fire pot.
.
Contact your dealer for additional information regarding operation and troubleshooting.
Visit
to locate a dealer.
