Customer video support
• www.quaildigital.com/video/QD-Pro11-installation.mp4
Headset audio
Status
Next steps
Bloop-bleep
Call drop
Either you’ve moved out of range of base
(move towards it), or base has no power
(check LED on front of base). If LED out, call
Tech support.
2 beeps every 10
seconds
Out of range
Headset is not in range of base (move towards
it), or base has no power (check LED on front
of base). If LED out, call Tech support.
3 beeps every 60
seconds
Battery low
Put headset in charger and take another
headset.
1 beep every 3 seconds
(and fast flashing LED)
Registration required Headset is working but needs to be registered
to the system.
Fault/symptoms
Action
Headset has been in
charger, but LED isn’t
flashing
Determine whether it’s a headset or battery fault. Swap the battery
from one in a working headset. If changing the battery clears the
fault, then throw away the faulty battery and order a new one. If not,
send the headset back for repair/replacement.
Headset LED is pulsing as
normal every 4 seconds
but audio not working
Put the headset back into the charger for at least 10 seconds. This
should reset the headset. If it doesn’t, remove the battery from the
headset then replace it again. If this doesn’t clear the fault, send the
headset back for repair/replacement.
Headset functionality and system trouble shooting
