Troubleshooting
Q:
How do I test my Globalstar phone?
A:
To test your Globalstar phone and to ensure that it is
working properly, call the following number from the
handset:
#8378 (#TEST)
. This is a free call.
Q:
How do I charge the battery?
A: Install only Qualcomm batteries
; check that the
battery contacts are clean and dry; check the charger
connection; check the battery temperature. If it is too
warm allow it to cool before recharging it. Replace the
battery if it is several years old.
Q:
What happens if my battery is draining quickly?
A:
Check that your Globalstar satellite antenna is pointing
straight up and has clear view of the sky to conserve
battery life. Set the backlight option to
“OFF”
. Replace
the battery if it is several years old. Check the battery
temperature. If temperatures are too warm or too cold,
battery life is decreased.
Q:
I’m having a problem making/receiving calls.
A:
Rotate or fully extend the appropriate antenna. In
Globalstar satellite mode, be sure the satellite antenna
has a clear view of the sky. Check that you selected the
correct service mode:
• Press and hold
<*>
to display the mode menu, and
press ‘
2’
for Globalstar.
• Remove all service providers from the
Prohibited
List
.
• If
“Service Not Found”
displays, check the auto
preference and mode selection settings.
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Tr o u b l e s h o o t i n g
US Customers
Your contacts can send a text message to the handset at
the following address:
Mobile#@msg.globalstarusa.com
.
Note:
Do not add a ‘1’ in front of the satellite number.
Emails must be in Plain Text format.
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