Qualitel KTF4-IP, User Manual

Page 1: ...State of the art telecommunication products Document Version 2 0 Software Version 2 0 Release Date 2016 08 26 User Manual KTF4 IP ...

Page 2: ...face 16 4 4 Web Portal 17 5 Setting Up 19 5 1 Network Configuration 19 5 2 Line Configurations 20 6 Using the Phone 28 6 1 Making Phone Calls 28 6 1 1 Make Receive Second Call 34 6 1 2 Join Split Two Calls 3 way Local Conference 36 6 1 3 Call Transfer 36 6 2 Using Phonebook 37 6 2 1 Add Edit Delete Contact 39 6 2 2 Add Edit Delete Group 39 6 2 3 Browse and Add Remove Contacts in Group 40 6 3 Using...

Page 3: ...2 Web Call 57 8 3 SYSTEM Information 58 8 4 SYSTEM Account 59 8 5 SYSTEM Configurations 59 8 6 SYSTEM Upgrade 59 8 7 SYSTEM Auto Provision 59 8 8 SYSTEM Tools 60 8 9 NETWORK Basic 60 8 10 NETWORK Advanced 60 8 11 NETWORK VPN 60 8 12 LINES SIP 60 8 13 LINES Dial Peer 65 8 14 LINES Dial Plan 69 8 15 LINES Global Settings 69 8 16 PHONE Features 70 8 17 PHONE Audio 74 8 18 PHONE MCAST 75 8 19 PHONE Ti...

Page 4: ...nVPN 83 10 Trouble Shooting 84 10 1 Get Device System Information 84 10 2 Upgrade to the latest software 84 10 3 Reboot Device 85 10 4 Reset Device to Factory Default 85 10 5 Network Packets Capture 85 10 6 Entering Post Mode and Recover System Image 85 10 7 Common Trouble Cases 87 Appendix I Icon Illustration 89 Appendix II Text Input from Keypad 91 Appendix III LED Definition 93 ...

Page 5: ...figure Authentication Name 22 Figure 14 Configure SIP Authentication Password 22 Figure 15 Configure Display Name 23 Figure 16 Enable Disable Outbound Proxy 23 Figure 17 Enable Disable Sip Line 24 Figure 18 Configure Advanced Line Options 24 Figure 19 Configure SIP Realm Domain 25 Figure 20 Configure Unregistered Dial 25 Figure 21 Enable Disable Anonymous 25 Figure 22 Configure DTMF Mode 25 Figure...

Page 6: ...ud Phonebook List 42 Figure 50 Downloading Cloud Phonebook 42 Figure 51 Browsing Contacts in Cloud Phonebook 43 Figure 52 Call Logs 44 Figure 53 Filter Call Log Type 44 Figure 54 New Voice Message Notification 45 Figure 55 Voice Message Screen 46 Figure 56 Configure the Voice Message Number 46 Figure 57 DND Enabled on All Lines 47 Figure 58 Configure DND on Line 47 Figure 59 DND Enabled on Line1 E...

Page 7: ... Figure 70 Global Substitution Configuration 66 Figure 71 Local Substitution Configuration 67 Figure 72 Add Prefixes Configuration 67 Figure 73 Add Suffixes Configuration 68 Figure 74 Deletion Configuration 68 Figure 75 Softkey Configuration 81 ...

Page 8: ...le 4 Common Phone Feature Settings on Web 70 Table 5 Audio Settings on Web 74 Table 6 MCAST Parameters on Web 76 Table 7 Time Date Setting Parameters on Web 76 Table 8 DSS Key Setting Parameters on Web 80 Table 9 Trouble Cases 87 Table 10 Keypad Icons 89 Table 11 Status Prompt and Notification Icons 89 Table 12 Look up Table of Characters 91 Table 13 DSS KEY LED State 93 ...

Page 9: ...or use Do not install the device in places where there is direct sunlight Also do not put the device on carpets or cushions It may cause fire or breakdown Avoid exposure the phone to high temperature or below 0 or high humidity Avoid wetting the unit with any liquid Do not attempt to open it Non expert handling of the device could damage it Consult your authorized dealer for help or else it may ca...

Page 10: ...erits all enterprise features from Fanvil s C Series enterprise phones such as HD voice in handset headset and full duplex speakerphone modes PoE Fast Gigabit Ethernet QoS secure transmission auto provisioning and more F4 is a great office productivity appliance for enterprise users The old DSS key label is inconvenient and not environmental friendly F4 s intelligent DSS Key mapping LCD provides u...

Page 11: ...powered through a single Ethernet cable which is also used for data transmission By attaching UPS system to PoE switch the device can keep working at power outage just like traditional PSTN telephone which is powered by the telephone line For users who do not have PoE equipment the traditional power adaptor should be used If the device is connected to a PoE switch and power adapter at the same tim...

Page 12: ...he device supports two installation mode desktop and wall mount To set up the phone to be used on desktop please follow the instructions in below picture to install the device Figure 1 Desktop Installation To mount the device on the wall please follow the instructions in below picture ...

Page 13: ... Figure 2 Wall mount Installation Please connect power adapter network PC handset and headphone to the corresponding ports as described in below picture Figure 3 Connecting to the Device NOTICE Power adapter is optional for both F4 and F4G model ...

Page 14: ...ad The above picture shows the keypad layout of the device Each key provides its own specific function User should refer to the illustration in this section about the usage of each key and the description in this document about each function Some keys support long pressing function User can press and hold the key for 1 5 seconds to trigger the long pressed function Soft keys These four buttons pro...

Page 15: ...r open phonebook as a shortcut Page Switch By pressing this button once user can switch DSS LCD page one by one Volume In standby ringing ring configuration screen user can press 2 buttons to lower increase the ringtone volume in talking and audio volume adjustment screen user can press this button to lower increase the audio volume 4 2Using Handset Hands free Speaker Headphone Using Handset To ta...

Page 16: ...r area is the main screen to display the device s status and information or data for viewing or editing The lower area is the software menu soft menu buttons which will change against user s action or device s status The above picture shows the default standby screen which is also the root of the soft menu The default standby screen shows the greeting words and effective feature indications like v...

Page 17: ...tons to scroll the list By long pressed the navigator keys user can scroll the list or items in a faster speed Figure 6 Vertical Scroll Bar 4 4Web Portal User can also use the device s web portal to manage or operate the device User should open the device s web portal page by entering the device s IP address in a browser To get the device IP address user could press the soft menu button Menus Stat...

Page 18: ...of the device s web portal is the login page Figure 8 Web Portal Login Page User must enter the username and password to log in to the web portal The default username and password are both admin For the detail of web portal operations please refer to 8 Web Portal ...

Page 19: ...saw a Network Disconnected icon flashing in the middle of screen it means the network cable was not correctly connected to the device s network port Please check the cable is connected correctly to the device and to the network switch router or modem There are three common IP configuration modes Dynamic Host Configuration Protocol DHCP This is the automatic configuration mode by getting network co...

Page 20: ...vice is applied with the configuration it will register the device to the service provider with the server s address and user s authentication as stored in the configurations To configure a line manually user may open the line configuration screen through soft menu button Menu Settings Advanced Settings Accounts SIP1 SIP2 SIP3 SIP4 Basic Settings from the standby screen NOTICE User must enter corr...

Page 21: ...State of the art telecommunication products Figure 20 Configure SIP Proxy Server Port Figure 31 Configure SIP Username ...

Page 22: ...State of the art telecommunication products Figure 4 Configure Authentication Name Figure 5 Configure SIP Authentication Password ...

Page 23: ...State of the art telecommunication products Figure 6 Configure Display Name Figure 7 Enable Disable Outbound Proxy ...

Page 24: ...Line Save the adjustment by pressing OK or Save when done For users who want to configure more options user should use web management portal to modify or Advanced Settings in accounts on the individual line to configure those options Figure 9 Configure Advanced Line Options ...

Page 25: ...communication products Figure 10 Configure SIP Realm Domain Figure 19 Configure Unregistered Dial Figure 11 Enable Disable Anonymous Figure 12 Configure DTMF Mode Figure 13 Enable Disable STUN Figure 14 Configure Local Port ...

Page 26: ...ommunication products Figure 154 configure Ring Type Figure 16 Configure MWI Number Figure 176 Configure Pickup Number Figure 18 Configure Park Number Figure 19 Configure Join Call Number Figure 29 Enable Disable Missed Call ...

Page 27: ...SCA NOTICE On the device user can only configure whether STUN Outbound Proxy is enabled to change the STUN Outbound Proxy server address user must edit in the device web portal Refer to Error Reference source not found LINES Global Settings and Error Reference source not found Error Reference source not found ...

Page 28: ...can press left right navigator buttons to switch between two lines Enable or disable default line user can press menu Features Default Line or configure from Web Interface Web PHONE Settings Features Figure 22 Default Line Dialing Methods User can dial a number by Entering the number directly Selecting a phone number from phonebook contacts Refer to 6 2 Using Phonebook Selecting a phone number fro...

Page 29: ...ine key Configured by DSS Keys to call out with specified line Figure 23 Dialing a Number before Audio Channel Opened Opening Audio then Dialing the Number Another alternative is the traditional way to firstly open the audio channel by lifting the handset turning on the hands free speaker or headphone by pressing hands free button or line key and then dial the number with one of the above methods ...

Page 30: ...re 24 Dial a Number after Audio Channel Opened NOTICE For some users who get used to dial a number immediately by pressing key the user must login to the web to enable Press to invoke dialing option in page Line Dial Plan Basic Settings and apply it ...

Page 31: ...op the call Figure 25 Calling Remote Party Answering Incoming Call When there is an incoming call while the device is idle user will see the following incoming call alerting screen Figure 26 Incoming Call Screen User can answer the call by lifting the handset open headphone or speaker phone by pressing the hands free button or the OK Answer button To divert the incoming call user should press ...

Page 32: ...State of the art telecommunication products Divert button To reject the incoming call user should press Reject button ...

Page 33: ...2 Current Line The line is being used on the call 3 Remote Party The name or number of the remote party 4 Talking time The time passed since the call established 5 Screen Pages The number of screen pages User can press up down navigator buttons to switch screen page Call Holding Resuming User can hold the remote party by pressing Hold button and the button will be changed to Resume icon User can p...

Page 34: ...d Call The device can support up to two concurrent calls When there is already a call established user can still answer another incoming call on either lines or make a second call on either lines Second Incoming Call When there is another incoming call during talking a phone call this call will be waiting for user to answer it User will see the call message in the middle of current screen The devi...

Page 35: ...her alternative for making second call is to pressing DSS Keys dial out from the configured Keys BLF Speed Dial When user is making a second call with the above methods the first call could be place on hold manually first or will be put on hold automatically at second dial Switching between Two Calls When there are two calls established user will see a dual calls screen as the following picture Fi...

Page 36: ...n When two calls are joined user can split them by pressing Split button Figure 30 Conference Call 6 1 3 Call Transfer When the user is talking with a remote party and wish to transfer the call to another remote party there are two way to transfer the call attended and unattended Attended Transfer The attended call transfer is also known as the polite mode which is to dial through the other remote...

Page 37: ...is is like helping the first party to dial to the second one However the transfer could be successful if the second party answered it or could be failed if the second party is busy or rejected it NOTICE More advanced transfer configuration please refer to Error Reference source not found Error Reference source not found 6 2 Using Phonebook User can save contacts information in the phonebook and di...

Page 38: ...act records in the phonebook the contact records will be arranged in the alphabet order User may browse the contacts with up down navigator keys User may fast scroll the contact list by holding the up down navigator keys The record indicator tells user which contact is currently focused User may check the contact s information by pressing OK button Figure 33 Browsing Phonebook ...

Page 39: ...ntact Name Tel Number Mobile Number Other Number Ring Tone Contact Group Figure 34 Add New Contact User can edit a contact by pressing Option Edit button To delete a contact user should move the record indicator to the position of the contact to be deleted press Option Delete button and confirm with Yes 6 2 2 Add Edit Delete Group User can open the group list by pressing Groups button in phonebook...

Page 40: ...dd a group press Add button To delete a group press Option Delete button To edit a group press Edit button Figure 35 Group List 6 2 3 Browse and Add Remove Contacts in Group User can browse contacts in a group by opening the group in group list with OK button Figure 36 Browsing Contacts in a Group When user is browsing contacts of a group user can also add or remove contacts in that group by ...

Page 41: ... and maintain the contact list individually It is also a useful tool for user to synchronize his her phonebook from a personal mobile phone to the device with Cloud Phonebook Service and App which is to be provided publicly soon NOTICE The cloud phonebook is ONLY temporarily downloaded to the device each time it is opened on the device to ensure the user get the most up to date phonebook However t...

Page 42: ...pen a cloud phonebook by pressing OK Enter button The device will start downloading the phonebook If downloading failed user will be prompted with a warning message Once the cloud phonebook is downloaded completed user may browse the contact list and dial the contact number same as in local phonebook Figure 39 Downloading Cloud Phonebook ...

Page 43: ... menu button History In the call logs screen user may browse the call logs with up down navigator keys Each call log record is presented with call type and call party number name User can check further call log detail by pressing OK button and dial the number with Dial button or add the call log number to phonebook with pressing Option Add to Contact User can delete a call log by pressing Delete b...

Page 44: ...er call logs with specific call log type to narrow down the call log records by pressing the left right navigator button and select one of the call log types in the soft menu buttons Missed Calls Received Calls Incoming Calls Dialel Calls Outgoing Calls Figure 42 Filter Call Log Type ...

Page 45: ...ure 43 New Voice Message Notification To retrieve the voice messages user must configure the voice message number first Once the voice message number is configured user can retrieve the voice message of a line by pressing the Dial button in the voice message screen When the device is in the default standby mode Check the MWI button Press MWI button to open voice message configuration screen select...

Page 46: ... Disturb User may enable Do Not Disturb DND feature on the device to reject incoming calls including call waiting The DND can be enabled on line basis To quickly enable or disable the DND on all lines When the device is in the default standby mode Press DND button to enable DND on all line and icon will be displayed on the screen ...

Page 47: ...ser could change the DND mode in DND configurations Press soft button Menu till you find the Features item Enter Features item till you find the DND item Enter DND item till you find DND item Press left right navigator key to change the DND mode or DND state on specific line When done press Save button to save the changes User will see icon SIPn Do Not Disturb against the enabled line Figure 47 Co...

Page 48: ...ring on a specific line or change the auto answering delay time user could change the auto answering configuration adopt following steps Press soft button Menu till you find the Features item Enter Features item till you find the Auto Answer item Enter Auto Answer item to change the auto answering configuration on a specific line Press left right navigator button to select the auto answering optio...

Page 49: ...ncoming call will be forwarded to the configured number To configure call forward when the device is in the default standby mode Press soft button Menu till you find the Features item Enter Features item till you find the Call Forward item Press Call Forward button to open call forward configuration screen select the line to be configured with up down navigator keys Press Enter button to edit the ...

Page 50: ...State of the art telecommunication products Figure 49 Select Line for Call Forward Configuration Figure 50 Select Call Forward Type ...

Page 51: ...ion There are 6 DSS keys corresponded to the LCD display to provide dynamic Line DSS BLF functions up to five pages at virtualized total 30 DSS keys User may configure customize each DSS key in each page User can enter the DSS Key page configuration by long press Pn key where user can Delete Add page s for the DSS LCD Besides user can modify DDS key configuration by long press each one ...

Page 52: ...LF List Key Multicast BLF Intercom Speed Dial number can match contact intelligently as the label which is stored in phonebook and DSS LCD will display the contact name rather than extension number Moreover user also can add the user defined title for the DSS Keys which is configured as Memory Key Line URL Multicast NOTICE User defined title is limited to 15 characters at most More detailed inform...

Page 53: ...State of the art telecommunication products Figure 546 DSS LCD Screen Configuration ...

Page 54: ...efault standby mode Press soft button Menu till you find the Settings item Enter Settings item till you find the Basic Settings item Enter Basic Settings item till you find Ring Settings item Enter Ring Settings item and you will find Ring Volume and Ring Type item Enter Ring Volume item and you find Headset Volume and Handsfree Volume item Enter Headset Volume or Handsfree Volume item press left ...

Page 55: ...ime Date item use up down navigator keys to edit the time date parameters and save the settings by pressing OK or Save when done Table 1 Time Settings Parameters Parameters Description Mode Auto Manual Auto Enable network time synchronization via SNTP protocol default enabled Manual User can modify data manually SNTP Server SNTP server address Time zone Select the time zone 12 Hour Clock Display t...

Page 56: ...nguage by using the navigation keys 7 6Reboot the Device When the device is in the default standby mode Press soft button Menu till you find the Reboot System item Press OK or Enter button a warning message Reboot Now will be prompt to user Press Yes or OK button to execute the reset command or No to exit 7 7Reset to Factory Default When the device is in the default standby mode Press soft button ...

Page 57: ...ntrols in the web portal The web call is particularly suitable for users who use headphone User can dial out a number by click the Dial button on top of the title of the web portal page or click a contact in the phonebook or click a number in the call logs to make phone call and press Answer button to answer incoming call When call ended user can click Hang up button to end the call All these oper...

Page 58: ... get the system information of the device in this page including Model Hardware Version Software Version Uptime Last uptime MEMInfo And also summarization of network status Network Mode MAC IP Subnet Mask Default Gateway Besides summarization of SIP account status SIP User SIP account status Registered Unapplied Trying Timeout ...

Page 59: ...ame and web password NOTICE The device is shipped with a default Administrators user account The username and password for the default accout is admin which has been printed on the brand and model lable at the bottom side of the device 8 5SYSTEM Configurations Users with Administrators privilege can export or import the device configuration in this page and reset the device to factory default 8 6S...

Page 60: ... in this page 8 10 NETWORK Advanced The network advanced settings is often configured by IT manager to enhance the quality of service of the device The configurations are addressed in F4 Administration Guide 8 11 NETWORK VPN User may configure a VPN connection in this page Please refer to 9 1 VPN for more detail 8 12 LINES SIP The service of the line is configured in this page choose the sip line ...

Page 61: ...5060 Realm Enter the SIP domain if requested by the service provider Activate Whether the service of the line should be activated Codec Settings Set the priority and availability of the codecs by adding or remove them from the list Advanced Settings Call Forward Unconditional Enable unconditional call forward all incoming calls will be forwarded to the number specified in the next field Call Forwa...

Page 62: ...receive notification from the server if there is voice message waiting on the server Voice Message Number Set the number for retrieving voice message Voice Message Subscribe Period Set the interval of voice message notification subscription Enable DND Enable Do not disturb any incoming call to this line will be rejected automatically Blocking Anonymous Call Reject any incoming call without present...

Page 63: ...e feature code to dial to the server Disable DND Set the feature code to dial to the server Enable Call Forward Unconditional Set the feature code to dial to the server Disable Call Forward Unconditional Set the feature code to dial to the server Enable Call Forward on Busy Set the feature code to dial to the server Disable Call Forward on Busy Set the feature code to dial to the server Enable Cal...

Page 64: ...y UDP or SIP OPTION packet to keep NAT pinhole opened Keep Alive Interval Set the keep alive packet transmitting interval Sync Clock Time Time Sycn with server Enable Session Timer Set the line to enable call ending by session timer refreshment The call session will be ended if there is not new session timer event update received after the timeout period Session Timeout Set the session timer timeo...

Page 65: ...w how to use this dial rule Parameters Description Phone number There are two types of matching Full Matching or Prefix Matching In Full matching the entire phone number is entered and then mapped per the Dial Peer rules In prefix matching only part of the number is entered followed by T The mapping with then take place whenever these digits are dialed Prefix mode supports a maximum of 30 digits N...

Page 66: ...les of different alias application This feature allows the user to create rules to make dialing easier There are several different options for dial rules The examples below will show how it works Example 1 Global Substitution It seems like a shortcut to dial out When user dial 32 the dialed number will be replaced of 833333 But if user dials 322 the device will still send 322 rather than 8333332 T...

Page 67: ...one will send out your dialed phone number adding prefix number automatically For example when users dial 9312 the device will send out 0079312 Figure 71 Add Prefixes Configuration Example 4 Add Suffixes If the dialed number ends with the fixed suffix number the phone will send out your dialed phone number adding suffix number automatically For example when users dial 1383322 the device will send ...

Page 68: ...onfiguration Example 5 Deletion If the dialed number ends with the fixed prefix number the phone will send out your dialed phone number deleting prefix number automatically For example when users dial 98322 the device will send out 8322 Figure 58 Deletion Configuration ...

Page 69: ...rrent call to the third party Blind Transfer on Onhook Hang up after entering the target number for the transfer The phone will transfer the current call to the third party Attended Transfer on Onhook Hang up after the third party answers The phone will transfer the current call to the third party Attended Transfer on Conference Onhook Hang up during a 3 way conference call the other two ways will...

Page 70: ...ification file used for encrypted SIP transmission 8 16 PHONE Features Configure the phone features Common Settings Table 4 Common Phone Feature Settings on Web Parameters Description Enable Phone DND Configure the Phone DND If enable Phone DND the phone rejects any incoming call the caller will automatically prompt hang up Ban Outgoing If you select Ban Outgoing to enable it and you cannot dial o...

Page 71: ...l Enable Call Completion Enable Call Completion by selecting it If the dialed line is busy the sip server will inspect the dialed line status at intervals If the dialed line is idle the server will send notify message to inform the caller whether redial Enable Pre Dial Disable this feature user enter number will open audio channel automatically Enable the feature user enter the number without open...

Page 72: ...e which you enter in the Password Length field For example you set the password prefix is 3 enter the Password Length is 2 then you enter the number 34567 it will display 3 67 on the phone Encryption Number Length Configure the Encryption Number length Password Dial Prefix Configure the prefix of the password call number Restrict Active URI Source IP Set the device to accept Active URI command fro...

Page 73: ...riority Change caller ID display priority The default priority is Phonebook SIP Display Name SIP URI User may select one of the options to change the desired caller ID display priority Display Num With Name Allow user to determine the caller id display method If it is checked the caller id will display number with name If the value is unchecked the caller id will abide by CID Prioity Action URL NO...

Page 74: ...rential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Fourth Codec The forth preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Fifth Codec The fifth preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Sixth Codec The sixth preferential DSP codec G 711A U G 722 G 723 G 729 G 726 32 ILBC AMR AMR WB NONE Onhook Time Config...

Page 75: ... the echo canceller Headset Mic Offset This is to adjust the base volume of the headset Mic G 729AB Payload Length Set G729 Payload Length G 723 1 Bit Rate 5 3kb s or 6 3kb s is available G 722 Timestamps 160 20ms or 320 20ms is available DTMF Payload Type Enter the DTMF payload type the value must be 96 127 Enable VAD Enable Voice Activity Detection When enabled the device will suppress the audio...

Page 76: ...nce over all incoming paging calls Name Listened multicast server name Host port Listened multicast server s multicast IP address and port 8 19 PHONE Time Date User can configure the device time settings in this page Table 7 Time Date Setting Parameters on Web Parameters Description Network Time Server Settings Time Synchronized via SNTP Enable time sync through SNTP protocol Time Synchronized via...

Page 77: ...ay Hour End The DST end hour 8 20 PHONE Advanced User can configure the advanced configuration settings in this page Screen Configuration Contrast Backlight Time LCD Menu Password Settings The password is 123 by default Keyboard Lock Settings Configure Greeting Words The greeting message will display on the top left corner of the LCD when the device is idle which is limited to 16 characters The de...

Page 78: ...ick Add to Blacklist button 8 22 PHONEBOOK Cloud Phonebook Cloud Phonebook User may configure up to 8 cloud phonebooks Each cloud phonebook must be configured with an URL where an XML phonebook is stored The URL may be based on HTTP HTTPs or FTP protocol with or without authentication If authentication is required user must configure the username and password To configure a cloud phonebook the fol...

Page 79: ...from the blacklist User can add specific number to be blocked or a prefix where any numbers matched the prefix will all be blocked 8 24 PHONEBOOK Advanced User may export current phonebook in xml csv or vcf format file and save it locally on a computer User can also import contacts into phonebook from an xml csv or vcf file NOTICE If user repeatedly imports a same phonebook it will create duplicat...

Page 80: ... idle ringing a call There are 3 types for one touch BLF transfer method p s User should enter the pick up number for tspecific BLF key to fulfill the pick up operation Presence Compared to BLF the Presence is also able to view whether the user is online Note You cannot subscribe the same number for BLF and Presence at the same time Speed Dial You can call the number directly which you set This fe...

Page 81: ...ial number easily URL Open the specific URL directly Multicast Configure the multicast address and audio codec User presses the key to initiate the multicast 8 27 FUNCTION KEY Softkey User can configure different functions in different screens for each softkey Figure 60 Softkey Configuration ...

Page 82: ...tunneling For users who need data encryption please use OpenVPN instead To establish a L2TP connection users should log in to the device web portal open page Network VPN In VPN Mode check the Enable VPN option and select L2TP then fill in the L2TP server address Authentication Username and Authentication Password in the L2TP section Press Apply then the device will try to connect to the L2TP serve...

Page 83: ...onfiguration file client ovpn CA Root Certification ca crt Client Certification client crt Client Key client key User then upload these files to the device in the web page Network VPN Section OpenVPN Files Then user should check Enable VPN and select OpenVPN in VPN Mode and click Apply to enable OpenVPN connection Same as L2TP connection the connection will be established every time when system re...

Page 84: ...nformation Users may get the device system information by pressing Settings Status The following basic information will be provided Mode IP Software Version More User can select More item to get more information in detail 10 2 Upgrade to the latest software Manufacturer will keep publishing software update to fix bugs and improve device features The device will check for new software release on ma...

Page 85: ...rk packets of the device for issue identification To get the packets dump of the device user needs to log in the device web portal open page System Tools and click Start in Network Packets Capture section A pop up message will be prompt to ask user to save the capture file User then should perform relevant operations such as activate deactivate line or making phone calls and click Stop button in t...

Page 86: ...ware such as WFTPD32 or 3CDaemon Step 3 Configure the PC with fixed IP address as 192 168 10 10 Step 4 Connect device network with the PC Step 5 Telnet from PC to device telnet 192 168 10 1 Step 6 When telnet connection established it will run POST maintenance tools please select 2 FTP update image and fill in required information to start the image update Step 7 Once update finished please select...

Page 87: ...service provider 1 Please check if device is well connected to the network The network Ethernet cable should be connected to the Network port NOT the PC port If the cable is not well connected to the network icon WAN disconnected will be flashing in the middle of the screen 2 Please check if the device has an IP address Check the system information if the IP displays Negotiating the device does no...

Page 88: ... Volume in Headphone 1 There are two Headphone wire sequence in the market Please use the Headphone provided or consult the wire sequence if you wish to use a third party headphone 2 The network bandwidth and delay may be not suitable for audio call at the moment Audio is chopping at far end in Hands free speaker mode This is usually due to loud volume feedback from speaker to microphone Please lo...

Page 89: ...ns Redial Handsfree HF speaker Phone lock Long pressed Key Mute Microphone During Call Volume Down Volume Up Table 11 Status Prompt and Notification Icons Call out Call in Call Hold Network Disconnected Keypad Locked Missed calls SMS New voice message waiting Do Not Disturb activated on Phone ...

Page 90: ...ication products Auto answering activated Call forward activated Handsfree HF Mode Headphone HP Mode Handset HS Mode Microphone Muted Mixed type input Lower Case ALong pressinghabets Upper Case ALong pressinghabets Numeric Input ...

Page 91: ...nput from Keypad Table 12 Look up Table of Characters Mode Icon Text Mode Key Button Characters Of Each Press Numeric 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 0 0 space Lower Case Alphabets 1 2 a b c 3 d e f 4 g h i 5 j k l 6 m n o 7 p q r s 8 t u v 9 w x y z 0 0 space ...

Page 92: ...phabets 1 2 A B C 3 D E F 4 G H I 5 J K L 6 M N O 7 P Q R S 8 T U V 9 WZYX 0 space space Mixed type input 1 1 2 2 a b c A B C 3 3 d e f D E F 4 4 g h I G H I 5 5 j k l J K L 6 6 m n o M N O 7 7 p q r s P Q R S 8 8 t u v T U V 9 9 w z y x W Z Y X 0 space space ...

Page 93: ...inactive Green On Line ready Registered Green Blinking Dialing Ringing Call holding BLF Green On Subscripted number is idle Red On Subscripted number is busy Red Blinking Subscripted number is dialing Off Subscripted number is unavailable DND Red On Enable DND Off Disable DND MWI Green On New voice message waiting Off No new voice message ...