5
WArrANtY
Every electric fireplace heater is tested before it leaves the factory and it is guaranteed for one
year. If the unit should fail to operate correctly within one year from the date of purchase, call
customer service at 1-800-459-4409 (Monday to Friday, 8:30am to 5:00pm, EST). We will,
at our discretion, either repair or replace the unit. It will have to be returned to us freight prepaid
and we will return the repaired or replaced unit to you freight prepaid. The company’s sole
obligation is to repair or replace the unit.
This warranty is void, if in the opinion of Quality craft, the unit has been tampered
with, altered, misused, damaged, abused or used with the wrong power source.
Light bulbs (and remote batteries) are not covered by this warranty. The warranty is
for homeowner use only and does not cover units used in commercial situations.
WARRANTy clAIM PROceduRe
If a claimable defect occurs, please fill out a claim form through our website at
www.qualitycraft.com or contact our customer service department at 1-800-459-4409
(Monday to Friday, 8:30am to 5:00pm, EST).
Before you make your claim call, please make sure you have:
1. The description of the electric fireplace
2. Proof of sale
3. Details regarding the defect
4. name and address of the owner and installer
claims must be filled out in writing and returned within six (6) months of appearance
of defect. Failure to comply with this stipulation will make the warranty null and void.
We reserve the right to a thirty-day (30) delay following receipt of claim in which to inspect the
product. We assume no responsibility for labor costs, removing/replacing
a previously installed product, transportation, or return of the product.
Imported by
quality craft
Laval, Quebec, canada h7c 0A5
1-800-459-4409 (EST)
www.qualitycraft.com
Made in china
