Q40 Tape Library
Installation and Operations Manual
511026 Rev. 07-01-19
142
8.3
Operation Problems
Table 14: Power Problems
Problem
Solution
Device does not power on.
Check all power cord connections.
Check the LEDs on the power supplies.
Make sure the power button on the front panel has been pressed, and the
green
Ready
LED is lit.
Make sure the outlet has power. Try another working outlet.
Replace the power cord.
No message appears on the
OCP display.
Check all power cord connections.
Check the LEDs on the power supplies.
Make sure the power button on the front panel has been pressed, and the
green
Ready
LED is lit.
Make sure the outlet has power. Try another working outlet.
Table 15: Failure/Attention Indications Displayed on the Front Panel
Problem
Solution
The LCD displays a warning or
error icon.
Tap the icon to see more information about the event on the LCD.
The LCD displays an error
code.
Look up the error code, try to resolve the failure, and power cycle the library
(see
Table 16: Tape Movement Problems
Problem
Solution
Tape stuck in drive.
Try the following steps, in this order, to remove the stuck tape.
NOTE:
The tape drive must rewind the tape before ejecting it. This can
take as long as five minutes, depending on how much tape must be
rewound. Once the tape is rewound, the eject cycle will take fewer than 16
seconds.
The
Ready
light flashes while the tape rewinds. Wait for the tape to finish
rewinding before attempting another operation.
Attempt to unload the tape from your backup software.
Shut down the backup software and stop the operating system's removable
storage services. From the
Operation > Move Media
screen, attempt to
unload or move the tape to a slot.
Power down the library, disconnect the cable from the drive, power up the
library, and wait until the tape drive is idle or ready. From the
Operation >
Move Media
screen, attempt to unload or move the tape to a slot.
From the
Operation > Force Drive Media Eject
screen, attempt a force
eject or emergency unload operation.