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511026 Rev. 07-01-19
143
Problem
Solution
Tape stuck in drive (continued).
IMPORTANT:
Inspect the tape cartridge that was stuck. Damage or
misplaced labels on the cartridge could have caused the load/unload
failure. Discard any tape cartridge found to have issues.
Tape cannot be removed from
storage slot
If the OCP or RMI is still operational:
Unlock the magazine from the
Operation > Open Magazine
screen and
extend it to access the storage slot.
Grasp the cartridge and remove it from the storage slot.
Check the barcode label and verity that it is secure to the cartridge.
Check the cartridge for damage.
Check the storage slot for damage.
Table 17: Media Problems
Problem
Solution
Cleaning or data cartridge
incompatible with drive.
•
Check the event log to see which cartridge is incompatible.
•
Make sure you are using data and cleaning cartridges that are
compatible with the drive and model of your device and that you are
using the correct cartridge type for the operation. The device
automatically unloads incompatible cartridges, the
Attention
LED
flashes. Export the media.
Cannot write to or read from
tape.
•
Make sure that the cartridge is not a WORM cartridge that has already
been used.
•
Make sure that the cartridge is write enabled (move the write-protect
switch to the enabled position).
•
Make sure the data cartridge is compatible with the drive model.
•
Make sure you are using an Ultrium cartridge that has not been
degaussed.
Do not degauss Ultrium cartridges!
•
Make sure that the cartridge has not been exposed to harsh
environmental or electrical conditions and is not physically damaged in
any way.
•
Many backup applications do not read or write to cartridges that were
created using a different backup application. In this case, you may have
to perform an erase, format, or label operation on the cartridge.
•
Make sure you understand any data protection or overwrite protection
schemes that your backup application may be using, which could
prevent you from writing to a given cartridge.
•
Retry the operation with a different, known good tape.
•
Clean the tape drive from the
Operation > Clean Drive
screen.