14.4 Troubleshooting Installation Problems
14-4
501801 Rev. 07-01-19
14.4
Troubleshooting Installation Problems
If your library and application software are not communicating after installation, check
the following:
Cabling:
Make sure that the HBAs and tape drives are cabled correctly and that all
cables are securely connected at both ends. See
.
Termination:
Make sure any SCSI buses are properly terminated. The SCSI HBAs
provide active termination. See
“Connecting SCSI Cables and Terminators” on
.
Target IDs:
If you are using a SCSI HBA and SCSI tape drives, make sure that the
target IDs are not the same as the IDs used by other devices on the bus. See
.
Review the documentation for the software application to determine if there are any
special requirements for setting target IDs.
HBA connections:
Make sure that the SCSI or Fibre Channel cable is connected to
the HBA port you specified when completing the Create Logical Library wizard. See
Correct Port IDs and LUNs:
Make sure the port IDs and logical unit numbers
(LUNs) are defined correctly for the logical library. To confirm the settings, take the
logical library offline, then select
View/Edit Nexus
from the Logical Libraries portlet.
Compatibility:
Make sure that the library is compatible with the software application
and that any software application licenses reflect the correct number of tape drives and
cartridge slots. Make sure that the operating mode is set to XLS-8000.
Software installation:
Make sure that the software application is installed and
configured correctly for use with the library.
Host computer:
If you are using a SCSI HBA and tape drives, you may need to
restart the host computer in order to recognize the XLS and the tape drives.
If the error persists, contact Qualstar Technical Support for assistance.
Important:
Each device on the SCSI bus must have a unique target
ID. Because it may be connected to multiple buses, the
library does not check for duplicate target IDs.
Summary of Contents for XLS-810160
Page 1: ...XLS 810160 XLS 810240 Tape Libraries Installation Manual Document No 501801 Rev 07 01 19...
Page 8: ...Table of Contents viii 501801 Rev 07 01 19...
Page 32: ...1 6 For More Information 1 24 501801 Rev 07 01 19...
Page 78: ...6 5 Installing the Rear Side Panel 6 12 501801 Rev 07 01 19 Notes...
Page 100: ...8 2 Connecting the Cables 8 8 501801 Rev 07 01 19 Notes...
Page 114: ...9 3 Logging Into X Link 9 14 501801 Rev 07 01 19 Notes...
Page 154: ...10 6 Defining Other Library Settings and Policies 10 40 501801 Rev 07 01 19 Notes...
Page 168: ...11 3 Viewing the Inventory Report 11 14 501801 Rev 07 01 19 Notes...
Page 182: ...13 3 Scanning the Inventory and Locking the Doors 13 8 501801 Rev 07 01 19 Notes...
Page 198: ...A 3 Addresses for the Media Expansion Module MEM A 8 501801 Rev 07 01 19 Notes...
Page 208: ...Index IN 6 501801 Rev 07 01 19...