Support
Contact Qualys Support
At Qualys, we are committed to providing customers and partners with the
highest quality service on all technical and account related questions. Our
dedicated staff of Security Engineers are specialized in network security to
assist customers quickly and effectively—24 hours a day, seven days a week
by telephone, e-mail, and the web.
US and Canada
1 (866) 801 6161
Europe/International
+33 (0) 1 44 17 00 41
Web site
www.qualys.com/support
Understanding Messages
During operation, the Scanner Appliance reports the following errors in the
Scanner Appliance user interface (LCD display and Remote Console).
Activation Code/
At startup, the Scanner Appliance failed to make a
Network Err.
connection to the QualysGuard platform and the Scanner
Appliance has not been activated yet. Please activate the
Scanner Appliance as described in the Quick Start.
Network Error
At startup, the Scanner Appliance failed to make a
connection to the QualysGuard platform. This message
may appear because you need to enable additional
configurations, such as a static IP address and/or
Proxy support.
Communications Failure
A network communication error occurred when the
appliance tried to poll the QualysGuard platform during
normal operation. This error can occur only after successful
completion of the Quick Start.
See the QualysGuard Scanner Appliance User Guide for information on the
available configurations options and setup steps. Appendix B provides
comprehensive information about the appliance, including detailed
troubleshooting instructions that will assist you with resolving errors.
Rack Mount Instructions
To rack mount the appliance, follow these steps:
1
With a #2 flat blade screwdriver, remove all 6 plastic screws on both sides
of the Scanner Appliance.
2
Attach the mounting brackets to the sides of the Scanner Appliance using a
#2 Philips screwdriver and 6 10-32 x 5/16" stainless steel screws.
3
Mount the Scanner Appliance onto the rack using 4 10-32 x 3/4" rack
screws.
User Guide
AC power cord
CAT5 cable
19" rack mount bracket kit
(see Rack Mount Instructions —
to the left)
Sup
por
t
Conta
ct Q
ual
ys
Sup
por
t
At Q
ual
ys,
w
e a
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com
mitt
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to
pro
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art
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hig
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t q
ual
ity
se
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ce
on
all
tec
hni
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an
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ccou
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st
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of S
ecu
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En
gin
eer
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spe
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net
wor
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ecu
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ly
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fec
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4 h
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ays
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+33
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t@q
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ys.
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Web
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te
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w.q
ual
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upp
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Understa
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Mes
sag
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Dur
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Sca
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enab
le
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tio
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fig
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tio
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ch
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a s
tat
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add
res
s a
nd/
or
Pro
xy
supp
ort.
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in
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ys-
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rd
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tru
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rs.
Use
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act
Q
ual
ys
Suppor
t.
Review
N
etw
ork
Req
uireme
nts
The
Sc
ann
er A
ppl
ian
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has
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llo
win
g n
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s.
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nd
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PS
Acc
ess
You
r lo
cal
ne
tw
ork
m
ust
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co
nfig
ure
d to
al
low
ou
tbo
und
https
(p
ort
443
) a
cce
ss
to
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In
ter
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o th
at t
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Sca
nne
r A
ppl
ian
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mm
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cat
e w
ith
th
e
Qua
lysG
uar
d p
lat
for
m.
Accessi
bili
ty
of T
arg
et I
Ps
The
IP
ad
dre
sse
s fo
r th
e hos
ts
to
be
scanned
m
ust b
e
acc
ess
ibl
e to
th
e S
can
ner
Ap
plia
nce
. T
his
is
pa
rtic
ula
rly
im
porta
nt i
f y
our
ne
tw
ork
is
de
sig
ned
w
ith
VL
AN
s.
Ban
dw
idt
h
Min
im
um
re
com
mend
ed
bandw
idt
h c
onn
ect
ion
of
1.5
m
ega
bits
pe
r s
eco
nd
(M
bps)
to
th
e Qu
aly
sGua
rd
. m r o f t a l p
DH
CP
or
Sta
tic
IP
The
Sc
anner
Ap
plian
ce
is
pre
-co
nfig
ure
d w
ith
D
HC
P.
If y
ou
wis
h to
co
nfig
ure
w
ith
a
sta
tic
IP
ad
dre
ss,
be
su
re
you
hav
e th
e IP
ad
dres
s, n
etm
ask
, de
fau
lt g
ate
way
, an
d
prim
ary
D
NS.
Pro
xy
Sup
por
t
Pro
xy
supp
ort
is
ava
ila
ble
w
ith
or
w
ith
out
authe
ntic
atio
n—
bas
ic
or N
TLM
. T
he
Pro
xy
serve
r m
ust
be
as
sig
ned
a
stat
ic
IP
add
res
s a
nd
mus
t a
llo
w trans
par
ent
SS
L
. g n i l e n n u t
© QualysGuard is a registered trademark of Qualys, Inc. Qualys and the Qualys logo are trademarks of Qualys, Inc.
All other trademarks are the property of their respective owners.
Qualys, Inc.
1600 Bridge
Parkway
Redwood Shores,
CA
94
06
5
T: 1 (800
) 7
45 4355
For mo
re
information, visit:
www
.qualys.com
E
NTERPRISE
S
CANNER
A
PPLIANCE
Q
UICK
S
TART
G
UIDE
USB-to-RS232 converter cable
for Remote Console
Before You Begin
You can easily install the Scanner Appliance on your network in minutes by
following the 3-step Quick Start. Please review your Starter Kit package
contents before you begin. The Scanner Appliance includes a user interface
for configuration and management. Users may choose to use the LCD display
and keypad or the optional Remote Console interface for remote access via
a VT100 terminal, such as Windows HyperTerminal.
Check Package Accessories
Your Starter Kit package should contain these components:
If any components are missing or damaged, please contact Qualys Support.
Review Network Requirements
The Scanner Appliance has the following network requirements.
Outbound HTTPS Access
Your local network must be configured to allow outbound
https (port 443) access to the Internet, so that the
Scanner Appliance can communicate with the
QualysGuard platform.
Accessibility of Target IPs
The IP addresses for the hosts to be scanned must be
accessible to the Scanner Appliance. This is particularly
important if your network is designed with VLANs.
Bandwidth
Minimum recommended bandwidth connection of
1.5 megabits per second (Mbps) to the QualysGuard
.
m
r
o
ft
a
l
p
DHCP or Static IP
The Scanner Appliance is pre-configured with DHCP.
If you wish to configure with a static IP address, be sure
you have the IP address, netmask, default gateway, and
primary DNS.
Proxy Support
Proxy support is available with or without authentication —
basic or NTLM. The Proxy server must be assigned a
static IP address and must allow transparent SSL
.
g
n
il
e
n
n
u
t
E
NTERPRISE
S
CANNER
A
PPLIANCE
Q
UICK
S
TART
G
UIDE
