Scalar DLC Reference Guide
189
ATAC Calls Tab
The ATAC Calls tab shows the list of report issues (tickets) either created by the customer or generated
automatically.
Selecting the ATAC Calls Tab pane is the first step to solving a problem. A written description of the problem
is shown under the ticket properties.
Tickets can be generated manually by the customer or automatically by a notification rule.
The customer creates tickets with the help of the Ticket wizard launched from the Management GUI main
menu. Refer to
Create Ticket
on page 40.
Figure 132
ATAC Calls Tab
In the
List of reported problems
area of the pane, all of the reported problems are listed. The ticket reports
are color-coded for identification.
Note
This tab is accessible only by Customer Engineers (CE) and the users with the ticket
management rights. All CEs are a part of the ADIC Technical Assistance Center (ATAC).
List
Color
Description
Open
Red
This color indicates an opened problem. The CE has not start working
under the issue.
Suspended
Black
This color indicates a solved problem but the ticket has not been
closed.
Summary of Contents for Scalar 1000
Page 14: ...xiv Figures...
Page 86: ...70 Management GUI...
Page 188: ...172 Configuration Tab...
Page 198: ...182 Events Tab...
Page 254: ...238 Tools and Utilities...
Page 282: ...266 DAS Guide...
Page 292: ...276 SCSI Guide...
Page 300: ...284 ROBAR Guide...
Page 304: ...288 Index...