194
Service Tab
The Repair History dialog lists the events associated with a specific repair.
Figure 137
Repair History
Field/Button
Icon
Operation
Description
Ticket ID
Supplied
The ticket identifier generated by the Scalar DLC software
service.
CE Name
Supplied
The ticket originator identification.
Start Time
Supplied
The start time of the repair service.
Service Code
Supplied
Do not know
means the CE cannot make a problem
determination based on the service ticket information.
Unscheduled Repair
means an unexpected repair is required.
Scheduled Repair
means a pre-arranged time has been
allocated for the repair.
Information Call
means information is being sent to ATAC.
Customer Resp.
means the problem is caused or belongs to
the customer.
Preventive Maint.
means routine preventive maintenance is
scheduled.
Installation
means the ticket is generated to notify ATAC about
the installation of the system.
De-Installation
means the ticket is generated to notify ATAC
about a system de-installation.
EC/Field Bill
means a service call is the result of an EC/Field
build installation.
Feature Code Change
means a new feature or function is
added to the system.
Ticket AR
Supplied
The AR registration number supplied by ATAC support.
End Time
Supplied
The Scalar DLC software service supplies the end time.
Travel h.
Supplied
The travel time for arriving at the customer location.
Summary of Contents for Scalar 1000
Page 14: ...xiv Figures...
Page 86: ...70 Management GUI...
Page 188: ...172 Configuration Tab...
Page 198: ...182 Events Tab...
Page 254: ...238 Tools and Utilities...
Page 282: ...266 DAS Guide...
Page 292: ...276 SCSI Guide...
Page 300: ...284 ROBAR Guide...
Page 304: ...288 Index...