44
Management GUI
The Ticket Service Code dialog establishes the service code associated with the problem.
Figure 30
Ticket Service Code
Name
Operation
Description
Select the
Service Code
for the
problem
Select
Do not know
means the code is unknown.
Unscheduled Repair
means an unexpected repair is required.
Scheduled Repair
means a pre-arranged time has been allocated for
the repair.
Information Call
means information is sent to ATAC.
Customer Resp.
means the problem is caused or belongs to the
customer.
Preventive Maint.
means routine preventive maintenance is scheduled.
Installation
means the ticket is generated to notify ATAC about the
installation of the system.
De-Installation
means the ticket is generated to notify ATAC about a
system de-installation.
EC/Field Bill
means a service call is the result of an EC/Field build
installation.
Feature Code Change
means a new feature or function is added to the
system.
Summary of Contents for Scalar 1000
Page 14: ...xiv Figures...
Page 86: ...70 Management GUI...
Page 188: ...172 Configuration Tab...
Page 198: ...182 Events Tab...
Page 254: ...238 Tools and Utilities...
Page 282: ...266 DAS Guide...
Page 292: ...276 SCSI Guide...
Page 300: ...284 ROBAR Guide...
Page 304: ...288 Index...