eBeam Software indicates that the hardware is detected, but writing does not
appear in Whiteboard mode application’s Active page.
PC /
Macintosh
• Press the electronic pen down on the whiteboard. If you do not hear a faint
buzzing, replace the batteries.
• Try another electronic pen. If the other electronic pen works, replace the
batteries in the electronic pen that does not work.
• Make sure you are not holding the electronic pen too close to the tip of the
electronic pen. This blocks the signal.
Website Support
For additional help, consult the Frequently Asked Questions section of the Quartet
IdeaShare webpage at www.GBCOffice.com.
Additional Technical Support
If you have difficulties installing or using your Quartet Portable IdeaShare, please re
check the section of the User Guide or Quick Set Up Guide that relates to your prob
lem. If you are still unable to solve the problem, please contact our Customer Service
Team for assistance.
Customer Service
(800) 541-0094
contactus@gbc.com
Please have the following information ready when you contact customer service:
• Model number of the product.
• Date and proof of purchase.
• Operating system of your computer (Windows 98, XP, Macintosh OS 10, etc).
• Software you use with this product (eBeam Software version, PDA software, etc).
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Troubleshooting
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