Puma 20/40
180 | Trouble shooting
6 Trouble shooting
If your electric wheelchair is not working even though the batteries are fully charged, the following checks can be carried out
before contacting your supplier.
Check whether all of the battery clips are firmly in place.
Check whether the freewheel handle is in the drive mode (and not in the freewheel / neutral mode).
Troubleshooting table
If your scooter is not working, or is not working as it should, go through the following list of possible problems before contacting
your supplier. You may be able to solve the problem yourself.
6.1
Shark faultfinding table
Signal
Possible cause
Remedy
service indicator
flashes once.
User error
This is probably a 'STALL' timeout.
Place the joystick in neutral and try again
service indicator
flashes twice
Battery fault
Check the batteries and the cabling
Charge the batteries or replace them.
ON/OFF light
flashes three times
The m1 motor connection is faulty
Check the motor connections and cabling.
The m1 motor is defective
Replace this motor
ON/OFF light
flashes four times
The connection of the m2 motor is faulty.
Check the motor connections and cabling.
The m2 motor is defective
Replace this motor
ON/OFF light:
flashes 5 times
The m1 parking brake connection is faulty or
loose.
Correct the connection
The m1 parking brake is defective.
Replace the parking brake
ON/OFF light:
flashes 6 times
The m2 parking brake connection is faulty or
loose.
Correct the connection
The m2 parking brake is defective.
Replace the parking brake
ON/OFF light
flashes 7 timest
There is a fault in the controller
Check all connections and correct as necessary
If a fault signal is still present after this, replace
the power module.
ON/OFF light
flashes 8 times
There is a fault in the power module
Check all connections and correct as necessary
If a fault signal is still present after this, replace
the power module.
ON/OFF light
flashes 9 times
There is a communication fault in the
Shark system.
Check the connection and correct it if necessary.
If a fault signal is still present after this, replace
the controller.
ON/OFF light
flashes 10 times
Unknown fault
Check all connections and correct as necessary
Consult a service engineer.
ON/OFF light
flashes 11 times
System does not 'fit'.
System modules are not compatible.
Check that the type of the controller corresponds
with the power module.
Replace one of the two if necessary.
Note:
If all the plugs are connected properly and you have used the troubleshooting list but not found the cause, contact the Service
Department of Sunrise Medical HCM.
Before changing Shark bus cables, fuses and/or modules, remove both fuses from the battery compartment, so that the system is
dead.
Summary of Contents for puma 20
Page 1: ...Puma 20 40 TECHNICAL MANUAL EN Powered wheelchair ...
Page 2: ...Puma 20 40 2 ...
Page 44: ...Puma 20 40 44 Spare parts Cable routing Shark Drive and lights ...
Page 99: ... 99 Puma 20 40 99 5 1 1 2 2 110648 03 034_5spaak_2016 ...
Page 109: ... 109 Puma 20 40 109 3 3 1 2 110648 03 035 4 110648 03 013 5 6 7 8 ...
Page 118: ...118 Puma 20 40 118 8 9 ...
Page 130: ...130 Puma 20 40 130 11 1 2 110648 03 042_5spaak_2016 ...
Page 144: ...144 Puma 20 40 144 11 1 2 110648 03 087 12 3 1 2 110648 03 088 ...
Page 148: ...148 Puma 20 40 148 5 1 2 110648 03 042_5spaak_2016 ...
Page 150: ...150 Puma 20 40 150 5 1 2 110648 03 042_3spaak_2016 ...
Page 152: ...152 Puma 20 40 152 5 6 1 2 110648 03 042_5spaak_2016 ...
Page 160: ...160 Puma 20 40 160 14 3 1 2 110648 03 083 15 110648 03 903 2 2 3 3 1 ...
Page 162: ...162 Puma 20 40 162 5 FW D RW D 6 110648 03 010 6 110648 03 093 ...
Page 163: ... 163 Puma 20 40 163 7 FW D RW D 6 110648 03 094 8 110648 03 903 2 2 3 3 1 ...
Page 168: ...168 Puma 20 40 168 5 10º 110648 03 906 ...
Page 170: ...170 Puma 20 40 170 5 Note If needed fixate the cable with a new tie wrap 6 2 1 110648 03 908 ...
Page 198: ...Puma 20 40 198 ...
Page 199: ...Puma 20 40 199 ...
